Windows 8 and 8.1 Forums


BSOD Playing Dota2 and sometimes watching Twitch streams

  1. #1


    Posts : 1
    Windows 8.1

    BSOD Playing Dota2 and sometimes watching Twitch streams


    Hello, my laptop has recently had its motherboard changed due to overheating and now its starting to crash again and I dont know why. I have uploaded the BSOD report and also I'm gonna paste the whocrashed report here. Thanks in advance.



    On Mon 5/2/2016 6:21:58 AM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: atikmdag.sys (atikmdag+0x45FB3)
    Bugcheck code: 0xEA (0xFFFFE000E5434200, 0x0, 0x0, 0x0)
    Error: THREAD_STUCK_IN_DEVICE_DRIVER
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This indicates that a thread in a device driver is endlessly spinning.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER



    On Tue 2/16/2016 1:36:19 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\021616-49312-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x153CA0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8037507B6E6, 0xFFFFD0017DEFEC10, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Hi Falley,

    Welcome to the 8forums

    I have analyzed the logs and I currently have found a few things worth mentioning.

    1. You appear to be running 2 different models of memory, this can cause various of problems.
    I recommend that you remove either of them, suggested is to remove the 4GB stick.
    Code:
    [Memory Device (Type 17) - Length 40 - Handle 0033h]
      Physical Memory Array Handle  0031h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          8192MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                DIMM 0
      Bank Locator                  CHANNEL A
      Memory Type                   18h - Specification Reserved
      Type Detail                   4080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  [String Not Found]
      Serial Number                         
      Asset Tag Number                             
      Part Number                   CT102464BF160B.C16
    [Memory Device (Type 17) - Length 40 - Handle 0034h]
      Physical Memory Array Handle  0031h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                DIMM 0
      Bank Locator                  CHANNEL B
      Memory Type                   18h - Specification Reserved
      Type Detail                   4080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Hynix/Hyundai
      Serial Number                         
      Asset Tag Number                             
      Part Number                   HMT451S6BFR8A-PB
    2. I recommend to only use drivers that are provided by the laptop manufacturer, ASUS in your case.
    Download the VGA driver and install it, laptop manufacturers usually alter their drivers forcing the users to only install those drivers for 100% stable and performance functionality.
    You can of course run other drivers too, but these aren't as stable and hence they can cause problems.
    https://www.asus.com/Notebooks/X550Z...Desk_Download/
    Code:
    0: kd> lmvm atikmdag
    Browse full module list
    start             end                 module name
    fffff801`e7085000 fffff801`e8a24000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Mar 21 15:19:43 2016 (56F002FF)
        CheckSum:         019223DD
        ImageSize:        0199F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    3. I would suggest that you update your BIOS too.
      My System SpecsSystem Spec

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