Windows 8 and 8.1 Forums


BSOD when waking laptop up from hibernate

  1. #1


    Posts : 47
    Windows 8.1 x64

    BSOD when waking laptop up from hibernate


    Hello everyone,

    With help from this forum, I fixed very frustrating BSOD issues while waking up the laptop from hibernate a while ago.
    Unfortunately the issue is back now, with a different error. I did not get the chance to write down the code, but I have the dumpfile, which I have included in the attachment of this message.

    If you need more information, please let me know.
    Thank you very much for your help again!

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    There is a problem, you've used Ccleaner about 6 minutes after the crash what makes that we can't find out what exactly happened in the logs before the crash.
    I recommend that you temporary remove Ccleaner to prevent this from happening while troubleshooting.
    Although it isn't a big problem, the deleted logs could have been useful.
    Code:
    Event[0]:
      Log Name: System
      Source: Microsoft-Windows-Eventlog
      Date: 2016-04-18T16:03:26.476
      Event ID: 104
      Task: Logboek wissen
      Level: Informatie
      Opcode: Info
      Keyword: N/A
      User: S-1-5-21-3271328833-2471730391-1089612805-1001
      User Name: MADlab\MAD
      Computer: MADlab
      Description: 
    Logboekbestand System is gewist.
    Please make sure that all software that ASUS provides is removed just in case it gives any trouble.





    BSOD when waking laptop up from hibernate Diagnostic Test BSOD when waking laptop up from hibernate
    DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.


    Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.


    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.


    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.


    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My System SpecsSystem Spec

  3. #3


    Posts : 47
    Windows 8.1 x64


    Hi,

    Thanks for your reply.
    I've turned off CCleaner's log cleaning, and today a new BSoD occurred, with the "DRIVER_POWER_STATE_FAILURE".
    The dumpfile is attached to this post.

    Thanks again!
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Only a generic power problem is saved, but nothing about a BSOD.

    From experience with the 0x9F it is that it is often caused by USB drivers/devices, remove all USB devices and see how it goes.
      My System SpecsSystem Spec

  5. #5


    Posts : 47
    Windows 8.1 x64


    Hi there,

    I had another one on my laptop today. This time it should've saved the dumpfile.
    I've included the logs in the attachment.

    Thanks again in advance!
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    You've created a new thread for the issue, please continue there.
      My System SpecsSystem Spec

  7. #7


    Posts : 47
    Windows 8.1 x64


    Hi,

    Assuming you're referring to THIS thread: these are two different systems, with two different operating systems. One is a laptop (this thread), the other one is my desktop PC.
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Alright,

    Again there is no dump file saved, what was the BSOD bugcheck?
      My System SpecsSystem Spec

  9. #9


    Posts : 47
    Windows 8.1 x64


    Hello,

    Oh, that is very weird then. What do you mean with bugcheck? The error it gave on the blue screen?
    I did let it finish collecting all information, so I wonder why it did not create a dumpfile.
    Next time I'll double-check whether there's a new dumpfile added, before posting. Sorry about that.
      My System SpecsSystem Spec

  10. #10



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    The error code the BSOD gives has various names, lately I'm calling it bugcheck
    A BSOD is also known by many other names:
    - Blue Screen of Death (hence the BSOD acronym)
    - STOP error
    - Crash dump
    - Memory dump
    - Bug Check
    - BCCode
    There are some reasons why a dump wasn't saved,
    • memory corruption, the system checks the memory before it creates a dump of it so if the memory is too heavily corrupted no dump can be created,
    • hard drive corruption, if the hard drive is also too heavily damaged in any sort of ways the dump cannot be saved
    • improper startup & recovery settings,
    • system corruption,
    • no page file present or not large enough, it must be larger than the physical amount of memory,
    • register settings improper.

    Is there also no dump present in the %systemroot% directory?
      My System SpecsSystem Spec

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