Windows 8 and 8.1 Forums


BSOD (usbxhci.sys, wdf01000.sys, etc) On New PC

  1. #1


    Posts : 8
    Windows 8.1

    BSOD (usbxhci.sys, wdf01000.sys, etc) On New PC


    Hi,

    So for the past few month after building my new gaming pc I've had many issues with the BSOD. It would occasionally happen from time to time, but now it occurs every time i use my pc. I updated all my drivers to see if that would fix anything. No luck. I tried to reinstall windows. No luck. Finally I tried testing each ram by putting each one into the motherboard by itself and running a windows diagnostic. I figured out that on of the cards was faulty, which was good news, but even after taking out the one ram card I still got the BSOD. (but no errors having to do with the ram) My pc runs an intel core i5 processor and a geforce gtx 960 graphics card. My ram is four 4gb corsair vengeance lpx ram cards. In my chassis i have nine cooling fans.
    If someone could help with this issue, maybe analyze the dump files of the crashes, that would be amazing because up till now I've only hit dead ends.

    Zip File:
    Attachment 67749
    Hambone514
    Last edited by Hambone514; 16 Apr 2016 at 21:03.

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    There are no dumpfiles included.

    Please check ifyour system is configured for collecting dumpfiles. (6. To have Windows Create a Small memory dump (Minidump)File on BSOD
    http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
    If you are using CCcleaner or similar Apps please uncheck deleting dumpfilesoption.

    But the usbxhci.sys is your usb 3.0 driver.
    Did you already install all the latest drivers from your supportpage of your mobo GIGABYTE - Motherboard - Socket 1151 - GA-Z170X-UD5 TH (rev. 1.0)
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8.1


    Srry,
    I unchecked the memory dump box for ccleaner, so it should work now.

    Zip File:
    Attachment 67757

    Notify me if there, again isn't any dump file so I can make sure that when my pc crashes again I can post the dump file from it.

    Thanks,
    Hambone514
    Last edited by Hambone514; 17 Apr 2016 at 13:03.
      My System SpecsSystem Spec

  4. #4


    Posts : 660
    windows 8.1


    One dumpfile included
    Code:
      *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck D1, {b8, 2, 0, fffff800ca50470a}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : USBXHCI.SYS ( USBXHCI!Bulk_Transfer_CompleteCancelable+15a )
    Bugcheck D1 have Usual causes: Device driver

    The dumpfile does not point to something specific.
    The mention of win32k.sys could point to a problem with/on userlevel driver.

    I found that your drivers for the logitech Headset are from april 2013
    ladfGSCamd64 Mon Apr 15 20:39:12 2013
    ladfGSRamd64 Mon Apr 15 20:39:15 2013
    This set also i believe use a usb adapter.
    Is this headset connected to the usb 3.0 port.
    Please update the drivers if available.
    And see if this stops the BSOD or remove the headset and see if the bsod stops.
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8.1


    The logitech headset is plugged into the usb 3.0 port, so i'll see if I can download a recent drive for it.

    Thanks,
    Hambone514
      My System SpecsSystem Spec

  6. #6


    Posts : 8
    Windows 8.1


    So, all i found on the Logitech headset was a firmware update(which i downloaded - no effect) and checked on a driver updater for outdated drivers and two Logitech drivers come up:
    USB input device
    USB Composite Device
    (not preferable to register on driver updater)
    So, wondering now whether its possible to find drivers without registering, because it would amazing if you see if you could try find these two.

    Hambone514
      My System SpecsSystem Spec

  7. #7


    Posts : 660
    windows 8.1


    Could it be that the drivers are part of Logitech gaming software.
      My System SpecsSystem Spec

  8. #8


    Posts : 8
    Windows 8.1


    I'm not positive because before, when I had the software (and hadn't uninstalled it because I didn't use it) my computer was still crashing and I unfortunately don't have the access code of my headset model anymore so I don't think its possible to download. If have any other ideas feel free.
    Srry,
    Hambone514
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    Windows 8.1


    So i was able to install the latest drivers but its still crashing with the error (usbxhci.sys). I'll upload another dump to see if the headphones are still the problem.
    Srry, for the long waited response.
    Dump File:
    Attachment 67834
    Last edited by Hambone514; 03 May 2016 at 21:50.
      My System SpecsSystem Spec

  10. #10


    Posts : 660
    windows 8.1


    Your dumpfiles is again the same bugcheck D, usually device driver.
    Looking again through your driver module
    I found this outdated driver
    t_mouse Mon Dec 03 07:19:30 2012
    Driver Description: iBall Advanced Mouse driver

    Driver Update Site: http://www.iball.co.in/Download.aspx

    And this very old driver
    whfltr2k Wed Sep 16 19:48:59 2009
    Driver Description: WheelMouse USB Lower Filter Driver
    e-WheelMouse USB Lower Filter Driver

    Driver Update Site: Unknown manufacturer. I'd suggest looking at the mouse itself for identifying marks.

    Are you still using these mouse(s) or are they leftover drivers.
      My System SpecsSystem Spec

BSOD (usbxhci.sys, wdf01000.sys, etc) On New PC
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