Windows 8 and 8.1 Forums


preference by pointer BSOD when Closing Deus Ex: HR DC

  1. #1


    Posts : 3
    Win 8.1

    preference by pointer BSOD when Closing Deus Ex: HR DC


    Preference by pointer BSOD when Closing Deus Ex: Human Revolution Directors Cut

    I was wrapping up a stream on my Twitch Channel and closed the game with the plan to chat to viewers before closing down however when pressing exit game the bluescreen came up saying Windows ecountered a problem and needs to restart with the Error of "preference by pointer".

    The pc then restarted but failed to move past the windows logo and rotating dots I then restarted it a further two times. The first time the pc loaded up to my desktop but didn't load up any icons or programes that would normally load up on startup. After the third attempt the pc loaded up fine but of course now im panicing that something is very wrong with my pc or it will happen again.

    Any help or support would be very gratful both to fix this issue and to stop my worry.

    I launched the game and played around abit at the save that i made before the exit then exited the game to try to replicate the bluescreen but it didn't happen this time, Ive also restarted the pc to double check it still loads up and it does.

    Also would like to add while watching the collector gather in information about my system it said it could not create a dump file as could not find the specified path?

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Hi Nycozi,

    Welcome to the 8forums

    At preference by pointer BSOD when Closing Deus Ex: Human Revolution DC - Windows 7 Help Forums I posted something that has to do with the missing dump file, please make sure your configuration is proper.
    with the crash no dump could be created due to failure of the initialization, check the configuration and make sure it is proper
    Dump Files - Configure Windows to Create on BSOD - Windows 7 Help Forums
    Code:
    Event[6526]:
      Log Name: System
      Source: volmgr
      Date: 2016-04-06T01:48:02.595
      Event ID: 46
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Cozi-Rig
      Description: 
    Crash dump initialization failed!
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Win 8.1


    ive had another blue screen since opening this ticket and ive also fixed the dump file issue so hopefully you should full information in the zip attached to this Reply.

    The last bluescreen happened when launching my elgato game capture HD program to record gameplay from my pc, after i recently updated the software.
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    ive had another blue screen since opening this ticket
    That is a new reference to what this actually is

    Please remove all unnecessary USB devices, that is everything but mouse and keyboard, and update or reinstall the USB drivers Gigabyte provides and the drivers from the mouse and keyboard.
    GIGABYTE - Moederbord - Socket AM3+ - GA-970A-DS3P (rev. 1.0)
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8009d001066, ffffd000248f9920, 0}
    
    Probably caused by : ucx01000.sys ( ucx01000!Urb_LegacyTransferUrbCompletion+ba ) // Windows USB driver indicating that USB drivers, or USB device connections or USB ports from the motherboard are actually causing the crash.
    
    Followup:     MachineOwner
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Win 8.1


    The drivers in that link are for 3.0? my system doesn't have any 3.0 USB slots
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    You did get a cd of drivers with you?

    Fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My System SpecsSystem Spec

preference by pointer BSOD when Closing Deus Ex: HR DC
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