Windows 8 and 8.1 Forums

Random different BSOD's

  1. #11



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Alright, until you have new BSOD's I won't post suggestions since it's been a few days

    Just to let you know, I haven't yet seen a cause but did find pool page corruption although I can't find much more due to some limitations
    To explain what pool page means (though this might be a bit technical):
    • The memory manager of Windows creates the following memory pools that the system uses to allocate memory: nonpaged pool and paged pool.
    • The paged pool consists of virtual memory that can be paged in and out of the system.
    • The nonpaged pool consists of virtual memory addresses that are guaranteed to reside in physical memory as long as the corresponding kernel objects are allocated.

    Code:
    1: kd> !poolval ffffc0011dd6f010
    GetPointerFromAddress: unable to read from fffff8032a5e5138
    GetUlongPtrFromAddress: unable to read from fffff8032a5e5298
    GetUlongPtrFromAddress: unable to read from fffff8032a5e5520
    Pool page ffffc0011dd6f010 region is GetPointerFromAddress: unable to read from fffff8032a5e5138
    GetUlongPtrFromAddress: unable to read from fffff8032a5e5298
    GetUlongPtrFromAddress: unable to read from fffff8032a5e5520
    Paged pool
    
    Validating Pool headers for pool page: ffffc0011dd6f010
    
    Pool page [ ffffc0011dd6f000 ] is __inVALID.
    
    Analyzing linked list...
    [ ffffc0011dd6f000 ]: invalid block size [ 0x0 ] should be [ 0x8d ]
    
    
    Scanning for single bit errors...
    
    None found

      My System SpecsSystem Spec

  2. #12


    Posts : 15
    Windows 8.1 Pro x64

    Good news and Bad news.


    Thanks for your help in all this Axe0,
    The good news, sort of, understood on page pooling. I'm a fight simulator technician that does troubleshooting & repair down to component level on circuit boards on many systems as well as hydraulics, mechanical & analog systems. However, I am a long way from ever being a programmer. That takes an entirely different mindset than what I was trained to do. But I do understand a good portion of it & appreciate the help your giving me. Debugging? Forget it.
    The bad news,
    Had another BSOD. This time while was responding to an email response to Dell Tech Support(using outlook web mail) on which they are woefully far behind on figuring out that many of their drivers/software were the cause of my multiple daily BSOD's after I informed them of such. Any way, I had just hovered over the dell support drop down and had just clicked on support by product when it happened, System_Service_Exception caused by afd.sys+46a78, hal.dll+669a and ntoskrnl.exe+159ee9. I just don't get why I am having so many BSOD's. And all are non-repeating except for once. Could this be a case of very poorly designed hardware by Dell/Alienware with major incompatibility issues here? I would not find this difficult to believe. This is my third(second replacement) system. The first was a 17R2, then a 17R3 and this 17R3 with updated nVidia graphics memory. All have had exactly the same or similar issues.
      My System SpecsSystem Spec

  3. #13



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Please disable either of the GPU's in device manager as a test.

    The drivers of both your GPU's have been flagged and the 0x3B is mostly caused by graphics drivers.
    Code:
    ffffd000`29f876d8  fffff801`d162a469Unable to load image igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0x346469
    
    ffffd000`29f883d0  fffff801`d038bd5fUnable to load image nvkflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvkflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
     nvkflt+0x9d5f
      My System SpecsSystem Spec

  4. #14


    Posts : 15
    Windows 8.1 Pro x64

    Tried it...


    Ok, I disabled the cpu built-in Intel 530 in device manager and it would not completely disable. It was still running the Windows desktop and ran any game I loaded(& ran badly). I also could no longer access the nVidia control panel. Error said that the nVidia graphics card was not attached to a dispaly. The nVidia being disabled gave essentially the same results but was fully disabled. There does not seem to be any way to disable the Intel Graphics even in BIOS. Dell provided no means to do so. That would have been my preference from the beginning. So I have returned everything back to default. The only reason I bought this was for mobile gaming.
      My System SpecsSystem Spec

  5. #15



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Dell laptops have extremely limited options in the BIOS yes.
    Lets try a GPU stress test on both GPU's.



    Random different BSOD's Diagnostic test Random different BSOD's
    GPU TEST

    Run Furmark to test your GPU. Furmark tutorial

    Note   Note
    Run Furmark for around 30 minutes



    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high
      My System SpecsSystem Spec

  6. #16


    Posts : 15
    Windows 8.1 Pro x64


    Ok, ran it & two instances of GPUZ, one for each GPU, for 30min. It tested only the 980m(61c max), no data on the HD530 in-program other than it existed. GPUZ showed HD530 @ ~50c probably due to CPU usage. To test the HD530, I had to use the nVidia Control Panel/Manage 3D Settings/Program Settings tab & set the FurMark program to use "Integrated Graphics". GPUZ reported a max of 56c for the HD530. Neither test crashed the laptop or showed any anomalies in rendering, though the HD530 ran poorly as expected.
      My System SpecsSystem Spec

  7. #17



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    A bit unusual from what I normally suggest, but try to run Furmark on either GPU's for ~1-2 hours.
      My System SpecsSystem Spec

  8. #18


    Posts : 15
    Windows 8.1 Pro x64

    Tried it, no change.


    Sorry it took so long to get back. I tried it for two hours each. The only difference was a couple of degrees hotter for each GPU. No new BSODs. What makes me wonder is the complete randomness & almost always a different apparent cause.
      My System SpecsSystem Spec

  9. #19



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    What I've currently seen mostly with your crashes is the graphics cards being a pain.

    adding a powered USB hub & the two portable USB HDDs
    Are these connected when BSODs occur?
      My System SpecsSystem Spec

  10. #20


    Posts : 15
    Windows 8.1 Pro x64

    Yes & no


    They have been connected most of the time when the BSODs occur because I use them extensively. But I have disconnected them while troubleshooting this issue with you at times & have had a couple of BSODs even then. The USB HDDs were used on an older previous Alienware Windows 7 laptop with no issues. This is my first Windows 8.1 system. The powered USB Hub is new & was plugged into the USB port with Power Share(for charging other USB devices even when the laptop is off, which I don't do). I just now moved it to a standard USB port to see if there is any change. Note that both of those ports are from a daughter card connected to the motherboard with a ribbon cable. I have one other USB type A port(directly mounted on the motherboard) & a Thunderbolt 3 (USB type C, USB 3.1 Gen2) port. The portable HDDs are a 2TB My Passport 0748 & a 2TB Seagate BUP Slim SL. Almost forgot, the Laptop Cooler Stand is USB powered & plugged into the powered USB Hub. My wireless mouse (Logitech m325) is plugged into the MB mounted USB port because if I plug it in to any other available port there is a noticeable lag or even a momentary pause in movement. I have not tried plugging the powered USB Hub into the MB mounted USB port & moving the mouse to it. Inconvenient but doable.
      My System SpecsSystem Spec

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