Windows 8 and 8.1 Forums

BSOD while using Photoshop

  1. #1


    Posts : 6
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free

    BSOD while using Photoshop


    Hi, I've started having some problems with my 3 year old Sony Vaio notebook.
    On january I woke up one day to find that my notebook wouldn't turn on - after messing around for a bit I thought the HD could be corrupted, did a checkdisk and managed to get it running again.

    Since then I've been getting blue screens every now and then, mainly while using programs like Adobe Photoshop, InDesign or Autocad. Sometimes it just happened at random, right after I turned it on or while having just chrome and spotify open. I've attached the zip file here.

    I've thought of replacing the HD, but I just wanted to make sure first what's really causing this... Any help is welcome! Thanks in advance

      My System SpecsSystem Spec

  2. #2


    Posts : 6
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    I turned my notebook off this afternoon and tried to turn it on again but it started to give me multiple BSODs. It loaded windows and then after trying to open anything, like chrome for example, it would give me a blue screen. I tried it 3 times before forcefully turning it off... these were the new errors:
    Driver power state failure
    System thread exception
    Bad pool header
      My System SpecsSystem Spec

  3. #3



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro





    BSOD while using Photoshop Diagnostics Test BSOD while using Photoshop
    HDD TEST

    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests

    1. Short Drive Self Test
    2. Short generic
    3. Long generic


    If the short generic fails, no need for the long generic.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.



    Run chkdsk
    Disk Check - Windows 7 Help Forums
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    Sorry for the late reply,

    I couldn't run SeaTools through a bootable USB. I tried with different pen drives but it just wouldn't boot, it just went back to Vaio recovery screen even when I changed the boot order in BIOS, so I had to use SeaTools for Windows instead.

    Did a short drive self test and a short generic one and it passed both. I left it overnight doing the long generic test but my computer must have crashed at some point, so I'm doing it again now.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    I'm not having luck with Long generic test, I've tried 3 times and always get a BSOD while on around 3%.

    Edit: tried it again and this time it gave me: Long Generic - FAIL
    Last edited by thafuchs; 21 Mar 2016 at 12:57.
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    A replacement for your hard drive would be necessary.
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    I've changed my hard drive yesterday for a hitachi 1tb 7200rpm. I did a fresh install of Windows 8.1 and was using my programs normally.
    Today I got a BSOD "System_service_exception" after trying to open Photoshop, it mentioned the file nvlddmkm.sys.
    Anyone has a guess of what could be the problem? I was sure changing the hd would solve the problem...
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Nvlddmkm = Nvidia display driver, try following

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Sony. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 67693

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    Thank you for your help, axe0! I uninstalled the drivers and installed the ones from Sony and so far no problems
      My System SpecsSystem Spec

  10. #10



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Glad to hear

    Please watch it for another few days and let me know how it goes just in case it happens again anytime soon.
      My System SpecsSystem Spec

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