Windows 8 and 8.1 Forums

BSOD error ntfs.sys

  1. #1

    Posts : 7
    Windows 8.1 64 bit

    BSOD error ntfs.sys

    Hi, i got BSOD while i watch some videos online. BSOD description is due to NTFS.sys

    I checked with bluescreenviewer it shows ntfs.sys, netio.sys, and ntoskrnl.exe issue

    Im not sure why i got BSOD again, the last time i got it was November last year, and i asked for a help in this forum and asked me to submit memory diagnostic check status. I submitted after like 1 day full of diagnostic, 8 phase or something and result in 100% ok. And im sure if i checked again, it would be 100% again.

    You can check another mini dump file i got previously, but newest one is 3/6/2016.

    Hope you can help me find the what or which driver that cause this.

      My System SpecsSystem Spec

  2. #2

    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro

    BSOD error ntfs.sys Diagnostics Test BSOD error ntfs.sys

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests

    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to

    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are

    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
      My System SpecsSystem Spec

  3. #3

    Posts : 7
    Windows 8.1 64 bit

    Before i run this, could you explain to me a bit what makes you think the cause is the HDD? The error is the same as i had before and that time i think you asked me to run a memory test and i did it with 100% pass rate.

    The bsod that just happen while i watch video online, not from HDD.
      My System SpecsSystem Spec

  4. #4

    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro

    The error isn't the same, this one is a 0x24(NTFS_FILE_SYSTEM) what focuses more on the hard drive.

    There are many background services running that are accessing the hard drive what may have triggered it, watching a video may not have anything to do with it.
      My System SpecsSystem Spec

BSOD error ntfs.sys
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