Windows 8 and 8.1 Forums


WIN 8.1 BSOD system service exception rtkvhd64.sys

  1. #1


    Posts : 3
    win 8.1

    WIN 8.1 BSOD system service exception rtkvhd64.sys


    WIN 8.1 BSOD system service exception rtkvhd64.sys

    I have this BSOD 3-4 times in a month. It is not so very big problem, but I am not able to save my work. I am an experienced user, but I can`t understand, where is the problem. May be some software, or may be my cheap ACER notebook`s hardware. It was not any problem for the first half year. May be...

    Intel Celeron 2955U 1.40 GHz
    4.00 GB
    Win 8.1 64 bit (Japanese)
    Realtek High Definition Audio
    Intel HD Graphics
    Broadcom NetLink (TM) Gigabit Ethernet
    Qualcomm Atheros AR956x Wireless Network Adapter

    There are no special programs, drivers and devices. All are cheap and usual.
    I need your advice. Sorry for my English.

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    The dumpfiles confirm the driver is rtkvhd64.sys.
    This is the driver for your Realtek High definition audio device.

    Because you have already the latest driver from your Acer supportpage.
    It could be that your driver is corrupted., uninstall it and reinstall it.
    If this does not stop the BSOD.

    You could try the latest driver from the realtek page http://www.realtek.com.tw/downloads/...Level=3&Conn=2
    But it could be not compatible with your Acer Laptop, because it could be that Acer uses their own customized OEM driver.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    win 8.1


    Thank you very much, I`ll try to search in this direction.
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    win 8.1




    http://www.realtek.com.tw/downloads/...Level=3&Conn=2

    Was is not compatible with my notebook. Sound player freezes.

    I tried to remove drivers by myself, but Win 8 restored them without asking. Well, I think there is something . It is not very bad problem, I`ll endure. Thanks for information.
      My System SpecsSystem Spec

WIN 8.1 BSOD system service exception rtkvhd64.sys
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