Asus X550L BSOD - ntoskrnl.exe 3 times in service already

D

DRO

New Member
Messages
3
Hi everyone,

Asus X550L owner here. This notebook has been giving me trouble since I bought it. I was three times in service already.

First time they said it looks fine, they replaced the HDD though.

Second time: they said they have replaced the motherboard

Third time: new motherboard + new HDD

Keeps giving me the BSOD. I am out of options and the notebook has only 50 days or so of warranty left.

Also, this notebook has been been used maybe two weeks combined since I purchased it in April 2015.

I have followed your guide to post the dump files so here they are:

View attachment 67517

Many thanks for those who will share their thoughts on this matter.

Also, a couple of more errors are to be found using the Event Viewer function in Windows.

The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
Click to expand...

One for each processor.

View attachment 67518
 

My Computer

System One

  • OS
    Windows 8.1 64
First time they said it looks fine, they replaced the HDD though
Click to expand...
If 'they' is a repair shop and have installed your OS I would phone them and/or report them.

You are using a counterfeit copy of Windows 8.1 what could attribute to the problem but more importantly is against the forum rules what makes that we can't help you unless you prove to us that you have a genuine installation what can be done by uploading a new zip from the DM Log Collector.
Code: 
  <ActivePartialProductKey>[COLOR="#FF0000"]6XWKK[/COLOR]</ActivePartialProductKey>
  <ActiveProductKeyPid2>[COLOR="#FF0000"]00260-70000-00000-AA604[/COLOR]</ActiveProductKeyPid2>
  <OSVersion>6.3.9600.2.00010300.0.0.101</OSVersion>
  <ProductName>Windows 8.1</ProductName>
  <ProcessorArchitecture>x64</ProcessorArchitecture>
  <EditionId>Core</EditionId>
  <BuildLab>9600.winblue_ltsb.160119-0600</BuildLab>
  <TimeZone>GTB Standard Time(GMT+02:00)</TimeZone>
  <ActiveSkuId>fe1c3238-432a-43a1-8e25-97e7d1ef10f3</ActiveSkuId>
  <ActiveSkuDescription>Windows(R) Operating System, [COLOR="#FF0000"]VOLUME_KMSCLIENT [/COLOR]channel</ActiveSkuDescription>
  <ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups>
  <ActiveProductKeyPKeyId>db6e35d7-7ab2-ad5c-2084-049e58a02b3e</ActiveProductKeyPKeyId>
  <ActiveProductKeyPidEx>06401-02607-000-000000-03-1033-9600.0000-0482016</ActiveProductKeyPidEx>
  <ActiveProductKeyChannel>[COLOR="#FF0000"]Volume:GVLK[/COLOR]</ActiveProductKeyChannel>
  <ActiveVolumeCustomerPid>05426-00152-314-034677-03-1033-9200.0000-2952015</ActiveVolumeCustomerPid>
  <OfflineInstallationId>714147546989668487073271986671903006239121366369299814764242002</OfflineInstallationId>
  <DomainJoined>false</DomainJoined>
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
I got the notebook back with Windows pre-installed. They are the official service for Asus here.
 

My Computer

System One

  • OS
    Windows 8.1 64
I can tell you, the activation you have is only legit with organisations using enterprise installations, you have the core version, no way that is genuine.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
The laptop was being re-packed again and will be sent back today.

I'm sick of this already and they refuse to take back the laptop and offer me a new one or an alternative. I'd be more than happy to pay a difference for one that is more expensive but new.
 

My Computer

System One

  • OS
    Windows 8.1 64
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