Windows 8 and 8.1 Forums


BSOD Gigabyte Laptop IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe

  1. #1


    Posts : 4
    8.1

    BSOD Gigabyte Laptop IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe


    Hi

    I have a 1 week old Gigabyte P55W laptop. The only programs I have installed are some games (Steam or Origin), Skype, Avast and CCleaner. Today I turned on my laptop and got the BSOD message 'windows encountered an error...'. The BSOD error was 'IRQL_NOT_LESS_OR_EQUAL'.

    Following some advice I saw after a quick search I downloaded BlueScreenView and saw the error was related to ntoskrnl.exe. I have attached the dump file run by following the instructions in the Sticky on this forum. I would be very grateful for any advice - it's kind of concerning that a brand new, supposedly high end laptop is having blue screen crashes after 1 week.

    Many thanks
    Dom

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    The dumpfile blames Probably caused by : aswSnx.sys ( aswSnx+29155 )
    Code:
     *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck A, {fffffa803031648b, 2, 0, fffff800500d4fcd}
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
    Probably caused by : aswSnx.sys ( aswSnx+29155 )
    This driver is part of Avast

    Driver Description: avast! Virtualization Driver
    Driver Update Site: Support : Avast Software
    When googling it it seems a known problem for BSOD this driver seems to be related to the Sandbox feature of Avast.
    If it keeps BSODing a workaround seems to be a clean install of Avast without the Sandbox feature.
    More info on Avast forum https://forum.avast.com/index.php?topic=143672.0
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    8.1


    Hi
    Thanks very much for the response. I will try this when I get back from work this evening and get back with the results.
    Dom
      My System SpecsSystem Spec

BSOD Gigabyte Laptop IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe
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