BSOD Gigabyte Laptop IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe

D

DomAW

New Member
Messages
4
Hi

I have a 1 week old Gigabyte P55W laptop. The only programs I have installed are some games (Steam or Origin), Skype, Avast and CCleaner. Today I turned on my laptop and got the BSOD message 'windows encountered an error...'. The BSOD error was 'IRQL_NOT_LESS_OR_EQUAL'.

Following some advice I saw after a quick search I downloaded BlueScreenView and saw the error was related to ntoskrnl.exe. I have attached the dump file run by following the instructions in the Sticky on this forum. I would be very grateful for any advice - it's kind of concerning that a brand new, supposedly high end laptop is having blue screen crashes after 1 week.

Many thanks
Dom
 

My Computer

System One

  • OS
    8.1
The dumpfile blames Probably caused by : aswSnx.sys ( aswSnx+29155 )
Code: 
 *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {fffffa803031648b, 2, 0, fffff800500d4fcd}
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
Probably caused by : aswSnx.sys ( aswSnx+29155 )
This driver is part of Avast

Driver Description: avast! Virtualization Driver
Driver Update Site: Support : Avast Software
When googling it it seems a known problem for BSOD this driver seems to be related to the Sandbox feature of Avast.
If it keeps BSODing a workaround seems to be a clean install of Avast without the Sandbox feature.
More info on Avast forum https://forum.avast.com/index.php?topic=143672.0
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
Hi
Thanks very much for the response. I will try this when I get back from work this evening and get back with the results.
Dom
 

My Computer

System One

  • OS
    8.1
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