Windows 8 and 8.1 Forums


BSOD WHEA uncorrectable error W 8.1 even after reinstall

  1. #1


    Posts : 4
    Windows 8.1

    BSOD WHEA uncorrectable error W 8.1 even after reinstall


    Dear all,

    I keep getting Blue Screens on Windows 8.1 with "Whea Uncorrectable Error". I already reinstalled Windows so I'm assuming it's related to a Hardware issue (?) ...

    Attached the BSOD report.

    I would be happy if you could help me to resolve this issue!!!

    Best,
    Julian

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Check Samsung for BIOS updates and (re)install all most recent drivers available.



    BSOD WHEA uncorrectable error W 8.1 even after reinstall STOP 0x124 Troubleshooting BSOD WHEA uncorrectable error W 8.1 even after reinstall
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    BSOD WHEA uncorrectable error W 8.1 even after reinstall ONE BSOD WHEA uncorrectable error W 8.1 even after reinstall
    CPU TEST

    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    BSOD WHEA uncorrectable error W 8.1 even after reinstall TWO BSOD WHEA uncorrectable error W 8.1 even after reinstall
    RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Help Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    BSOD WHEA uncorrectable error W 8.1 even after reinstall THREE BSOD WHEA uncorrectable error W 8.1 even after reinstall
    HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.





    BSOD WHEA uncorrectable error W 8.1 even after reinstall FOUR BSOD WHEA uncorrectable error W 8.1 even after reinstall
    GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 7 Help Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    axe0,

    thank you for posting the guidelines.

    Part One: CPU Stress Test: I ran IntelBurntest without any problems (see screenshot).
    Part Two: MemTest86+ RAM Diagnostic: 8 passes & 0 errors (see screenshot).
    Part Three: Hard Drive Diagnostics: Couldn't run SeaTools because it's a SSD. Disk Check (chkdsk) shows no errors. HD Tune results see screenshots.
    Part Four: GPU Stress Test: I ran it for ~30min without any problems, the system got a little slow in response though. I couldn't locate the logs but the maximum temperature was ~94C.

    Would be great if you could help me narrow the issue down!

    Thanks a lot in advance,
    JulianAttachment 67366
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My System SpecsSystem Spec

  5. #5


    Redmond
    Posts : 651
    Windows 8.1 x64


    This particular error code is coming from the CPU, and it's an undocumented error code by Intel:
    Code:
    Proc. Info 0  @ ffffe0010bf75240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0010bf75138
    Section       @ ffffe0010bf752c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 0 Bank 4)
      Status      : 0xb200000000100402
    The only way to know what happened is to ask Intel directly, but the CPU itself did indeed throw the error. Most all of the other issues, like RAM, disk, etc. will at least come up classified - an "Internal Unclassified" error means the error exists in the Intel MCi, but is not documented in the Intel x86/x64 documentation, and that would lean towards some sort of error thrown by the CPU itself, whether that be power-related, or something to do with access to memory regions. In any case, it would appear there's an actual hardware error here (either with the CPU or the board it's plugged into).
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8.1


    Dear all,

    thanks for your answers.

    @axe0: Updated the system info.
    @cluberti: I talked to intel and they asked me to run the IntelProcessor Diagnostic Tool. The test failed (see results below). They advised me to talk to Samsung's support and troubleshoot the issue with them. I will do this and report back.

    Best regards

    --- IPDT64 - Revision: 3.0.0.23.W.MP
    --- IPDT64 - Start Time: 10.02.2016 12:19:39


    --------------------------------------------------------------------
    Processor 1
    --------------------------------------------------------------------
    Intel(R) spbc Module Test
    Module Version: 1.0.7.64b.W
    Start Time: Wed Feb 10 12:19:39 2016
    Test Result - PASS
    ..!!..Processor under test is verified as 'PRODUCTION'..!!..


    Processor Manufacturer: GenuineIntel
    Processor Brand String: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz


    End Time: Wed Feb 10 12:19:40 2016
    Total Time: seconds: 1
    --------------------------------------------------------------------
    Genuine Intel CPU Test
    Module Version: 1.0.12.64b.W
    Start Time: Wed Feb 10 12:19:40 2016
    Test Result - PASS
    Expected: GenuineIntel
    Detected: GenuineIntel
    End Time: Wed Feb 10 12:19:40 2016
    Total Time: seconds: 0
    --------------------------------------------------------------------
    Temperature Test
    Module Version: 1.0.12.64b.W
    Start Time: Wed Feb 10 12:19:40 2016
    Test Result - PASS
    Expected: Greater than 1 degrees below max
    Received: 35 degrees below max
    End Time: Wed Feb 10 12:19:40 2016
    Total Time: seconds: 0
    --------------------------------------------------------------------
    CPU Brand String Test
    Module Version: 1.0.12.64b.W
    Start Time: Wed Feb 10 12:19:40 2016
    Test Result - PASS
    Expected String Parts: As Defined in BrandString_LocalConfig.xml
    Detected: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    End Time: Wed Feb 10 12:19:40 2016
    Total Time: seconds: 0
    --------------------------------------------------------------------
    Module - CPUFreq.exe did not create a results file.
    --------------------------------------------------------------------
    --- IPDT64 - Temperature Monitor Results
    Temperature Monitor will begin when CPULoad Test starts
    Temperature Monitor Stopped


    --------------------------------------------------------------------


    System Information
    ------------------
    Processor Name: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Processor Information: Intel64 Family 6 Model 58 Stepping 9
    Number of Physical Cores: 2
    Number of Logical Cores: 4
    Installed System Memory: 4 GB
    Operating System: Microsoft Windows 8.1 64-Bit
    Graphics Information: Intel(R) HD Graphics 4000
    System Product: NP900X3F-K01DE
    System BIOS: P03ACX
    System Serial Number: JDMS91DD800008
    --------------------------------------------------------------------


    --- IPDT64 - End Time: 10.02.2016 12:19:40
    --- IPDT64 - Result: Fail
    --------------------------------------------------------------------
    FAIL
      My System SpecsSystem Spec

  7. #7


    Redmond
    Posts : 651
    Windows 8.1 x64


    Seems like heat damage given the test failure. Good luck with the OEM, let us know what happens if you remember to do so.
      My System SpecsSystem Spec

  8. #8


    Posts : 4
    Windows 8.1


    Dear all,

    Samsung's support told me to check for driver updates or reinstall the system. As I already reinstalled I checked for driver updates via Samsung's Update Tool, there was one Bluetooth Driver update available. After I updated this yesterday. I ran again the IntelProcessor Diagnostic Tool and it passed. I also didn't experience another BSOD (yet).

    Do you think this may have caused the BSOD?

    Attached the test results.

    I'll report back if I get another BSOD.

    Best Regards
      My System SpecsSystem Spec

  9. #9


    Redmond
    Posts : 651
    Windows 8.1 x64


    Hard to say, as there's no way to assume the test environment (physical) was exactly the same as the failing one. Bluetooth hardware in such a system is likely part of the WiFi chipset, which hang off of the PCI or USB bus (depending on motherboard design the OEM uses), so while anything is possible, it's not likely. However, a stable system is usually a good one, so hopefully the issue has not occurred in the last week.
      My System SpecsSystem Spec

BSOD WHEA uncorrectable error W 8.1 even after reinstall
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