Windows 8 and 8.1 Forums


Crash when trying to put a laptop to sleep (ntoskrnl.exe)

  1. #1


    Posts : 4
    Windows 8.1

    Crash when trying to put a laptop to sleep (ntoskrnl.exe)


    Hello. I have an ASUS x552m laptop with Windows 8.1.

    Over the past days, it crashes when I try put it into Sleep mode (maybe 1 out of 4 times). The screen turns off, but the little lights under the touchpad stay lit for a few minutes and then the computer shuts down. I get dump files every time and they are referring to ntoskrnl.exe+14e2a0 DRIVER_POWER_STATE_FAILURE.

    I've read in the forums that many ASUS laptops have a similar issue. I uninstalled some of the preinstalled ASUS software and downloaded a new NVIDIA graphics driver after I started to get these crashes. I was thinking about restoring the system to the state when the crashes hadn't occurred yet, but I haven't done it yet.

    No 3rd party antivirus, only Windows Defender

    Any help welcome.Attachment 67289
    Last edited by estroop; 01 Feb 2016 at 09:30.

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    The last 5 dumpfiles all blames Probably caused by : usbccgp.sys
    Code:
      *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 9F, {3, ffffe00032d8b8c0, fffff800f4c37aa0, ffffe00030df4990}
    Probably caused by : usbccgp.sys
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00032d8b8c0, Physical Device Object of the stack
    Arg3: fffff800f4c37aa0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe00030df4990, The blocked IRP
    But this being a windows drivers this probably not the real culprit.
    Analysing the blocked irp gives
    Code:
       [       Unable to load image \SystemRoot\system32\DRIVERS\ewusbwwan.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ewusbwwan.sys
    *** ERROR: Module load completed but symbols could not be loaded for ewusbwwan.sys
     \Driver\ewusbmbb nt!PopSystemIrpCompletion
       Args: 00014400 00000000 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe00031a75010
    It looks that the culprit is ewusbwwan.sys
    Driver Description: Huawei Mobile Broadband USB NDIS Miniport Driver
    Driver Update Site: ?Huawei Error? - Huawei Official Site or try the carrier that provided the modem
    Looking at your systeminfo i found
    [03]: HUAWEI Mobile Connect - 3G Network Card
    Connection Name: Mobile broadband
    Update to a windows 8.1 compatible driver or remove this device.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    Huawei application actually caused crashes months ago. Then I downloaded a newer version and it worked fine until now. Today I downloaded the newest version but still seemed to crash. Maybe I should try to run in compatibility mode?
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8.1


    I ran the System File Checker tool. It couldn't repair some files Attachment 67302. Maybe these are to blame?
      My System SpecsSystem Spec

  5. #5


    Posts : 660
    windows 8.1


    It could be.
    But also use the DISM command
    Note
    If SFC could not fix something, then run the command again to see if it may beable to the next time. Sometimes it may take running the
    sfc /scannow
    command 3 timesrestarting the PC after each time to completely fix everything that it's ableto.

    If not, then run the
    Dism /Online /Cleanup-Image/RestoreHealth command to repair any component store corruption, restart the PCafterwards, and try the sfc /scannowcommand again.

      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8.1


    Well I'm still getting these crashes occasionally. There's something new in .dmp files - intelpep.sys. Attachment 67336
      My System SpecsSystem Spec

  7. #7


    Redmond
    Posts : 651
    Windows 8.1 x64


    It's not that different:
    Code:
    // Bugcheck is a 0x9f (DRIVER_POWER_STATE_FAILURE):
    0: kd> .bugcheckBugcheck code 0000009F
    Arguments 00000000`00000004 00000000`0000012c ffffe000`32cfd040 fffff803`45c37ac0
    
    // The thread pending the IRP that caused the crash is param 3:
    0: kd> !thread ffffe00032cfd040
    GetPointerFromAddress: unable to read from fffff803445e8000
    THREAD ffffe00032cfd040  Cid 0004.15d0  Teb: 0000000000000000 Win32Thread: 0000000000000000 WAIT: (DelayExecution) KernelMode Non-Alertable
        ffffffffffffffff  NotificationEvent
    IRP List:
        ffffe00030427ab0: (0006,0550) Flags: 00000000  Mdl: 00000000
    Not impersonating
    GetUlongFromAddress: unable to read from fffff80344535b00
    Owning Process            ffffe0002e4a08c0       Image:         System
    Attached Process          N/A            Image:         N/A
    fffff78000000000: Unable to get shared data
    Wait Start TickCount      1044045      
    Context Switch Count      106917         IdealProcessor: 2  NoStackSwap
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
    UserTime                  00:00:00.000
    KernelTime                00:00:00.000
    Win32 Start Address nt!ExpWorkerThread (0xfffff803442cc8d0)
    Stack Init ffffd00022b24dd0 Current ffffd00022b23db0
    Base ffffd00022b25000 Limit ffffd00022b1f000 Call 0
    Priority 14 BasePriority 12 UnusualBoost 2 ForegroundBoost 0 IoPriority 2 PagePriority 5
    Child-SP          RetAddr           : Args to Child                                                           : Call Site
    ffffd000`22b23df0 fffff803`442d0a2e : ffffd001`5c9c0180 ffffe000`32cfd040 00000000`0000000a 00000000`fffffffe : nt!KiSwapContext+0x76
    ffffd000`22b23f30 fffff803`442d04a9 : ffffe000`32cfd040 ffffe000`32cfd180 00000000`00097edb 00000000`00000000 : nt!KiSwapThread+0x14e
    ffffd000`22b23fd0 fffff803`442c6904 : ffffd000`22b24120 00000000`00000002 fffff780`000000dc fffff801`c38a816c : nt!KiCommitThreadWait+0x129
    ffffd000`22b24050 fffff801`c45f173b : ffffe000`2f29ec60 ffffe000`2f29ec60 ffffd000`22b24120 00000000`00000000 : nt!KeDelayExecutionThread+0xe14
    ffffd000`22b240f0 ffffe000`2f29ec60 : ffffe000`2f29ec60 ffffd000`22b24120 00000000`00000000 ffffe000`300ae7a0 : nbdrv+0x473b
    ffffd000`22b240f8 ffffe000`2f29ec60 : ffffd000`22b24120 00000000`00000000 ffffe000`300ae7a0 fffff801`c3939f03 : 0xffffe000`2f29ec60
    ffffd000`22b24100 ffffd000`22b24120 : 00000000`00000000 ffffe000`300ae7a0 fffff801`c3939f03 ffffffff`fffb6c20 : 0xffffe000`2f29ec60
    ffffd000`22b24108 00000000`00000000 : ffffe000`300ae7a0 fffff801`c3939f03 ffffffff`fffb6c20 ffffe000`2ef7f558 : 0xffffd000`22b24120
    
    // Looking at the IRP we can see the driver that we're pending:
    0: kd> !irp ffffe00030427ab0
    Irp is active with 16 stacks 16 is current (= 0xffffe00030427fb8)
     No Mdl: No System Buffer: Thread ffffe00032cfd040:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
    >[IRP_MJ_PNP(1b), IRP_MN_REMOVE_DEVICE - (2)]
                0  0 ffffe0002ef7e050 00000000 00000000-00000000
     \Driver\ewusbmbb
                Args: 00000000 00000000 00000000 00000000
    
    
    
    0: kd> lmvm ewusbwwan
    start             end                 module name
    fffff801`c7ab2000 fffff801`c7b26000   ewusbwwan T (no symbols)           
        Loaded symbol image file: ewusbwwan.sys
        Image path: \SystemRoot\system32\DRIVERS\ewusbwwan.sys
        Image name: ewusbwwan.sys
        Timestamp:        Mon Sep 02 00:50:44 2013 (52244354)
        CheckSum:         0007185C
        ImageSize:        00074000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Still the Huawei driver set. I'd remove it entirely if possible and see if the problem persists - if this is your only way to connect to the internet from this box, you might want to look into a more reliable modem.
      My System SpecsSystem Spec

Crash when trying to put a laptop to sleep (ntoskrnl.exe)
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