Windows 8 and 8.1 Forums


BSOD Playing Blade And Soul , error ntoskrnl.exe

  1. #1


    Posts : 7
    Windows 8.1

    BSOD Playing Blade And Soul , error ntoskrnl.exe


    Hello , Like the tittle said my laptop
    ASUS X550JX OS: Windows 8.1
    Everytime the laptop power on <for the first time after shutdown> and open games (Currently Blade And Soul Online games) it will BSOD with statement called Driver Power State Failure.
    I tried to use bluescreen View and it said error
    0x0000009F Ntoskrnl.exe+14e2a0

    but if after BSOD the laptop got restarted and everything works fine again. but if i shutdown the laptop and turn it on again and do the same thing > open the blade and soul again. it will BSOD once more .
    i already uninstall all the unecessary driver such as usb charger + etc etc , but it didnt work out. heres are the DM Log i already compile.

    thankyou for your attention . i hope theres a solution over this error. since service center for asus in my country is rather far and takes a lot of time to go to the place.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    It sounds like your laptop is for personal use, but the activation isn't for personal use.

    Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
    A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
    For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.
    I recommend to install a genuine copy of Windows.
    If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
    Code:
      <ActivePartialProductKey>9D6T9</ActivePartialProductKey>
      <ActiveProductKeyPid2>00261-50000-00000-AA404</ActiveProductKeyPid2>
      <OSVersion>6.3.9600.2.00010100.0.0.048</OSVersion>
      <ProductName>Windows 8.1 Pro</ProductName>
      <ProcessorArchitecture>x64</ProcessorArchitecture>
      <EditionId>Professional</EditionId>
      <BuildLab>9600.winblue_ltsb.151230-0600</BuildLab>
      <TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone>
      <ActiveSkuId>c06b6981-d7fd-4a35-b7b4-054742b7af67</ActiveSkuId>
      <ActiveSkuDescription>Windows(R) Operating System, VOLUME_KMSCLIENT channel</ActiveSkuDescription>
      <ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups>
      <ActiveProductKeyPKeyId>ace182fe-75fe-ee4b-31e7-9fb20a237002</ActiveProductKeyPKeyId>
      <ActiveProductKeyPidEx>06401-02615-000-000000-03-1033-9600.0000-3242014</ActiveProductKeyPidEx>
      <ActiveProductKeyChannel>Volume:GVLK</ActiveProductKeyChannel>
      <ActiveVolumeCustomerPid>55041-00168-152-126050-03-1033-7601.0000-1832014</ActiveVolumeCustomerPid>
      <OfflineInstallationId>142737063120855231510676323546668946257463584658258637639559522</OfflineInstallationId>
      <DomainJoined>false</DomainJoined>
    Forum rules
    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1


    hello.
    I updated the files below with genuine one

    Here are the fresh installed windows with genuine windows 8.1 and yes it still BSOD everytime i turn on the laptop/ or sleep and open the games it will bsod , please kindly to help with the problematic issue

    heres are the DM log with genuine
    Last edited by nixrlz; 29 Jan 2016 at 22:30.
      My System SpecsSystem Spec

  4. #4


    Redmond
    Posts : 651
    Windows 8.1 x64


    The debug points to pci.sys (it's pending a power management call to the ACPI subsystem), which indicates either a hardware issue (unless you're seeing other bugchecks, this is not likely) or a driver issue (more likely). Here's the data in the dump file, which is limited because your system is not set to "Kernel" dump, but the "Small" dump type:

    Code:
    5: kd> !irp ffffe0006daee7e0Irp is active with 6 stacks 4 is current (= 0xffffe0006daee988)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffe0006da0dc60 00000000 fffff80148369b30-ffffe0006da06190 Success Error Cancel pending
    	       \Driver\ACPI	pci!PciBusPowerUpCompletion
    			Args: 00000000 00000001 00000001 00000000
     [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffe0006da06040 00000000 fffff803c739f2d8-ffffe0006daed338 Success Error Cancel pending
    	       \Driver\pci	nt!PopRequestCompletion
    			Args: 00000000 00000001 00000001 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-ffffe0006daed338    
    
    
    			Args: 00000000 00000000 00000000 00000000
    
    5: kd> !devobj ffffe0006dab0880
    Device object (ffffe0006dab0880) is for:
     Cannot read info offset from nt!ObpInfoMaskToOffset
     \Driver\pci DriverObject ffffe0006dab7060
    Current Irp 00000000 RefCount 0 Type 00000022 Flags 00001040
    DevExt ffffe0006dab09d0 DevObjExt ffffe0006dab0f98 DevNode ffffe0006da0c9a0 
    ExtensionFlags (0000000000)  
    Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
    AttachedDevice (Upper) ffffe0006da0dc60 \Driver\ACPI
    Device queue is not busy.
    
    5: kd> !devobj ffffe0006da0dc60
    Device object (ffffe0006da0dc60) is for:
     InfoMask field not found for _OBJECT_HEADER at ffffe0006da0dc30
     \Driver\ACPI DriverObject ffffe0006be4cc50
    Current Irp 00000000 RefCount 0 Type 00000032 Flags 00000000
    DevExt ffffe0006c1f73d0 DevObjExt ffffe0006da0ddb0 
    ExtensionFlags (0000000000)  
    Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
    AttachedDevice (Upper) ffffe0006da06040 \Driver\pci
    AttachedTo (Lower) ffffe0006dab0880 \Driver\pci
    Device queue is not busy.
    I'd recommend updating all of the drivers on this particular system to whatever Asus has available for this system, and then if the problem returns you will have to enable driver verifier on all non-Microsoft drivers to catch the culprit.
    Code:
    5: kd> !sysinfo machineid
    Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=1564]
    BiosMajorRelease = 4
    BiosMinorRelease = 6
    BiosVendor = American Megatrends Inc.
    BiosVersion = X550JX.204
    BiosReleaseDate = 05/07/2015
    SystemManufacturer = ASUSTeK COMPUTER INC.
    SystemProductName = X550JX
    SystemFamily = X
    SystemVersion = 1.0       
    SystemSKU = ASUS-NotebookSKU
    BaseBoardManufacturer = ASUSTeK COMPUTER INC.
    BaseBoardProduct = X550JX
    BaseBoardVersion = 1.0
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8.1


    I did enable the driver verifier and yet he didnt get BSOD for like 5-10hours. But if i did the samething like shutdown the laptop then open the games it will bsod once again. Then after restart it works fine.

    How to check if theres a driver update ? I only notice the nvidia update but after updating the nvidia the problem still presist
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    (Re)install all the (most recent) drivers ASUS provides for your laptop.

    You need to run driver verifier longer then that, at least 24h max 48h
    I did enable the driver verifier and yet he didnt get BSOD for like 5-10hours
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8.1


    basicly almost all the driver that listed in here https://www.asus.com/support/Downloa...HHYRgJtw0c/41/ have the same version on the driver CD that comes with the laptop . should i just download from the website and reinstall it once more? or try to download the driver that updated for windows 10 instead?
    or should i just run the verifer?
      My System SpecsSystem Spec

  8. #8


    Redmond
    Posts : 651
    Windows 8.1 x64


    If you're already running the latest drivers Asus has available for your system, then use verifier on all non-Microsoft drivers and run for a few days to see what happens.
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Windows 8.1


    sorry for noob question. i have been running driver verifier for like 18 hours and the the laptop got shutdown accidently. does it mean i have to re run for 48 hours (reset) or is it ok if its got shutdown/restart?
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Windows 8.1


    hello after long hours of running the driver verifier . i decided to tried to update the nvida graphic once again (download it form nvida website) then i shutdown the laptop while the verfiver still on. and turn the laptop again. and suddenly it got BSOD even without opening the apps that causing it.
    heres are the dm logs i collected after the verifier.
      My System SpecsSystem Spec

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BSOD Playing Blade And Soul , error ntoskrnl.exe
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