Solved BSOD Playing Blade And Soul , error ntoskrnl.exe

nixrlz

New Member
Messages
7
Hello , Like the tittle said my laptop
ASUS X550JX OS: Windows 8.1
Everytime the laptop power on <for the first time after shutdown> and open games (Currently Blade And Soul Online games) it will BSOD with statement called Driver Power State Failure.
I tried to use bluescreen View and it said error
0x0000009F Ntoskrnl.exe+14e2a0

but if after BSOD the laptop got restarted and everything works fine again. but if i shutdown the laptop and turn it on again and do the same thing > open the blade and soul again. it will BSOD once more .
i already uninstall all the unecessary driver such as usb charger + etc etc , but it didnt work out. heres are the DM Log i already compile.

thankyou for your attention . i hope theres a solution over this error. since service center for asus in my country is rather far and takes a lot of time to go to the place.
 

My Computer

System One

  • OS
    Windows 8.1
It sounds like your laptop is for personal use, but the activation isn't for personal use.

Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.
I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
Code:
  <ActivePartialProductKey>[COLOR=#ff0000]9D6T9[/COLOR]</ActivePartialProductKey>
  <ActiveProductKeyPid2>[COLOR=#ff0000]00261-50000-00000-AA404[/COLOR]</ActiveProductKeyPid2>
  <OSVersion>6.3.9600.2.00010100.0.0.048</OSVersion>
  <ProductName>Windows 8.1 Pro</ProductName>
  <ProcessorArchitecture>x64</ProcessorArchitecture>
  <EditionId>Professional</EditionId>
  <BuildLab>9600.winblue_ltsb.151230-0600</BuildLab>
  <TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone>
  <ActiveSkuId>c06b6981-d7fd-4a35-b7b4-054742b7af67</ActiveSkuId>
  <ActiveSkuDescription>Windows(R) Operating System, [COLOR=#ff0000]VOLUME_KMSCLIENT [/COLOR]channel</ActiveSkuDescription>
  <ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups>
  <ActiveProductKeyPKeyId>ace182fe-75fe-ee4b-31e7-9fb20a237002</ActiveProductKeyPKeyId>
  <ActiveProductKeyPidEx>06401-02615-000-000000-03-1033-9600.0000-3242014</ActiveProductKeyPidEx>
  <ActiveProductKeyChannel>[COLOR=#ff0000]Volume:GVLK[/COLOR]</ActiveProductKeyChannel>
  <ActiveVolumeCustomerPid>55041-00168-152-126050-03-1033-7601.0000-1832014</ActiveVolumeCustomerPid>
  <OfflineInstallationId>142737063120855231510676323546668946257463584658258637639559522</OfflineInstallationId>
  <DomainJoined>false</DomainJoined>

Forum rules
4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
hello.
I updated the files below with genuine one

Here are the fresh installed windows with genuine windows 8.1 and yes it still BSOD everytime i turn on the laptop/ or sleep and open the games it will bsod , please kindly to help with the problematic issue

heres are the DM log with genuine
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
The debug points to pci.sys (it's pending a power management call to the ACPI subsystem), which indicates either a hardware issue (unless you're seeing other bugchecks, this is not likely) or a driver issue (more likely). Here's the data in the dump file, which is limited because your system is not set to "Kernel" dump, but the "Small" dump type:

Code:
5: kd> !irp ffffe0006daee7e0Irp is active with 6 stacks 4 is current (= 0xffffe0006daee988)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe0006da0dc60 00000000 fffff80148369b30-ffffe0006da06190 Success Error Cancel pending
	       \Driver\ACPI	pci!PciBusPowerUpCompletion
			Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe0006da06040 00000000 fffff803c739f2d8-ffffe0006daed338 Success Error Cancel pending
	       \Driver\pci	nt!PopRequestCompletion
			Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffe0006daed338    


			Args: 00000000 00000000 00000000 00000000

5: kd> !devobj ffffe0006dab0880
Device object (ffffe0006dab0880) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\pci DriverObject ffffe0006dab7060
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00001040
DevExt ffffe0006dab09d0 DevObjExt ffffe0006dab0f98 DevNode ffffe0006da0c9a0 
ExtensionFlags (0000000000)  
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) ffffe0006da0dc60 \Driver\ACPI
Device queue is not busy.

5: kd> !devobj ffffe0006da0dc60
Device object (ffffe0006da0dc60) is for:
 InfoMask field not found for _OBJECT_HEADER at ffffe0006da0dc30
 \Driver\ACPI DriverObject ffffe0006be4cc50
Current Irp 00000000 RefCount 0 Type 00000032 Flags 00000000
DevExt ffffe0006c1f73d0 DevObjExt ffffe0006da0ddb0 
ExtensionFlags (0000000000)  
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) ffffe0006da06040 \Driver\pci
AttachedTo (Lower) ffffe0006dab0880 \Driver\pci
Device queue is not busy.

I'd recommend updating all of the drivers on this particular system to whatever Asus has available for this system, and then if the problem returns you will have to enable driver verifier on all non-Microsoft drivers to catch the culprit.
Code:
5: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=1564]
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = American Megatrends Inc.
BiosVersion = X550JX.204
BiosReleaseDate = 05/07/2015
SystemManufacturer = ASUSTeK COMPUTER INC.
SystemProductName = X550JX
SystemFamily = X
SystemVersion = 1.0       
SystemSKU = ASUS-NotebookSKU
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = X550JX
BaseBoardVersion = 1.0
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
I did enable the driver verifier and yet he didnt get BSOD for like 5-10hours. But if i did the samething like shutdown the laptop then open the games it will bsod once again. Then after restart it works fine.

How to check if theres a driver update ? I only notice the nvidia update but after updating the nvidia the problem still presist
 

My Computer

System One

  • OS
    Windows 8.1
(Re)install all the (most recent) drivers ASUS provides for your laptop.

You need to run driver verifier longer then that, at least 24h max 48h
I did enable the driver verifier and yet he didnt get BSOD for like 5-10hours
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
If you're already running the latest drivers Asus has available for your system, then use verifier on all non-Microsoft drivers and run for a few days to see what happens.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
sorry for noob question. i have been running driver verifier for like 18 hours and the the laptop got shutdown accidently. does it mean i have to re run for 48 hours (reset) or is it ok if its got shutdown/restart?
 

My Computer

System One

  • OS
    Windows 8.1
hello after long hours of running the driver verifier . i decided to tried to update the nvida graphic once again (download it form nvida website) then i shutdown the laptop while the verfiver still on. and turn the laptop again. and suddenly it got BSOD even without opening the apps that causing it.
heres are the dm logs i collected after the verifier.
 

My Computer

System One

  • OS
    Windows 8.1
Looks like this is related to the nvidia driver, or the video hardware itself (less likely than the driver, but still possible):
Code:
// bugcheck code - argument 4 is the IRP that triggered the bugcheck:
2: kd> .bugcheck
Bugcheck code 0000009F
Arguments 00000000`00000003 ffffe001`05d6d430 ffffd000`4a647960 ffffe001`0a2684b0



// Power state at time of 9f - note the blocked IRP (ffffe0010'a2684b0) shows up as a worker of our bugcheck thread:
2: kd> !poaction
PopAction: fffff80199537550
  State..........: 0 - Idle
  Updates........: 0 
  Action.........: None
  Lightest State.: Unspecified
  Flags..........: 10000003 QueryApps|UIAllowed
  Irp minor......: ??
  System State...: Unspecified
  Hiber Context..: 0000000000000000

Allocated power irps (PopIrpList - fffff80199541450)
  IRP: ffffe00104e693d0

Irp worker threads (PopIrpThreadList - fffff80199540700)
  THREAD: ffffe001045f1040 (static)
  THREAD: ffffe001045f0880 (static), IRP: ffffe0010a2684b0, DEVICE: ffffe00109fb01f0


// Looking at the first worker thread, it is definitely doing an IRP wait on a power request (PopIrpWorker) on the second thread:
2: kd> !thread ffffe001045f1040
GetPointerFromAddress: unable to read from fffff801995e3000
THREAD ffffe001045f1040  Cid 0004.0014  Teb: 0000000000000000 Win32Thread: 0000000000000000 WAIT: (Executive) KernelMode Non-Alertable
    fffff80199540fa0  NotificationEvent
Not impersonating
GetUlongFromAddress: unable to read from fffff80199530b00
Owning Process            ffffe0010452e640       Image:         System
Attached Process          N/A            Image:         N/A
fffff78000000000: Unable to get shared data
Wait Start TickCount      17836        
Context Switch Count      79             IdealProcessor: 0             
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address nt!PopIrpWorker (0xfffff801993a4e2c)
Stack Init ffffd0004f74dc90 Current ffffd0004f74d820
Base ffffd0004f74e000 Limit ffffd0004f748000 Call 0
Priority 13 BasePriority 13 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5
Child-SP          RetAddr           : Args to Child                                                           : Call Site
ffffd000`4f74d860 fffff801`992cba2e : fffff801`99584180 ffffe001`045f1040 ffffe001`fffffffe fffff800`fffffffe : nt!KiSwapContext+0x76
ffffd000`4f74d9a0 fffff801`992cb4a9 : 00000000`00000000 fffff801`993a564e fffff800`60efa937 fffff801`993a540f : nt!KiSwapThread+0x14e
ffffd000`4f74da40 fffff801`992fa523 : 00000000`00000000 00000000`00000000 ffffe001`05d5f190 fffff800`60efa937 : nt!KiCommitThreadWait+0x129
ffffd000`4f74dac0 fffff801`993a4f95 : fffff801`99540fa0 ffffd000`00000000 00000000`00000000 00000000`00000000 : nt!KeWaitForSingleObject+0x373
ffffd000`4f74db50 fffff801`99382778 : 00030030`454c4946 ffffe001`045f1040 ffffe001`045f1040 ffffe001`0452e640 : nt!PopIrpWorker+0x169
ffffd000`4f74dc00 fffff801`993db8c6 : ffffd000`4f700180 ffffe001`045f1040 ffffd000`4f70c3c0 00000000`00000000 : nt!PspSystemThreadStartup+0x58
ffffd000`4f74dc60 00000000`00000000 : ffffd000`4f74e000 ffffd000`4f748000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


// Second worker thread shows DirectX being told to dispatch a power request to whatever device is behind nvlddmkm (nvidia's kernel device driver for nvidia graphics cards):
2: kd> !thread ffffe001045f0880
GetPointerFromAddress: unable to read from fffff801995e3000
THREAD ffffe001045f0880  Cid 0004.0010  Teb: 0000000000000000 Win32Thread: 0000000000000000 WAIT: (Executive) KernelMode Non-Alertable
    ffffd0004f7468f0  SynchronizationEvent
Not impersonating
GetUlongFromAddress: unable to read from fffff80199530b00
Owning Process            ffffe0010452e640       Image:         System
Attached Process          N/A            Image:         N/A
fffff78000000000: Unable to get shared data
Wait Start TickCount      17836        
Context Switch Count      116            IdealProcessor: 0             
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address nt!PopIrpWorker (0xfffff801993a4e2c)
Stack Init ffffd0004f746c90 Current ffffd0004f746590
Base ffffd0004f747000 Limit ffffd0004f741000 Call 0
Priority 13 BasePriority 13 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5
Child-SP          RetAddr           : Args to Child                                                           : Call Site
ffffd000`4f7465d0 fffff801`992cba2e : fffff801`99584180 ffffe001`045f0880 00000000`fffffffe ffffe001`fffffffe : nt!KiSwapContext+0x76
ffffd000`4f746710 fffff801`992cb4a9 : ffffe001`0a268658 ffffe001`0a2684b0 00000000`00000000 fffff800`60d4b164 : nt!KiSwapThread+0x14e
ffffd000`4f7467b0 fffff801`992fa523 : fffff800`6251ea5b 00000000`00000000 ffffe001`0a2684b0 ffffe001`05d6ee50 : nt!KiCommitThreadWait+0x129
ffffd000`4f746830 fffff800`6251ea73 : ffffd000`4f7468f0 ffffe001`00000000 00000000`00000000 ffffe001`00000000 : nt!KeWaitForSingleObject+0x373
ffffd000`4f7468c0 fffff800`6251e40a : ffffe001`0a268400 ffffd000`4f746a09 ffffe001`0a2684b0 00000000`00000000 : dxgkrnl!DpiFdoHandleDevicePower+0x207
ffffd000`4f746950 fffff800`6296fb90 : 00000000`00000001 ffffd000`4f746ae0 00000000`00000001 ffffe001`0a147000 : dxgkrnl!DpiDispatchPower+0x8e
ffffd000`4f746a70 00000000`00000001 : ffffd000`4f746ae0 00000000`00000001 ffffe001`0a147000 ffffd000`4f746b30 : nvlddmkm+0x15ab90
ffffd000`4f746a78 ffffd000`4f746ae0 : 00000000`00000001 ffffe001`0a147000 ffffd000`4f746b30 ffffe001`00000004 : 0x1
ffffd000`4f746a80 00000000`00000001 : ffffe001`0a147000 ffffd000`4f746b30 ffffe001`00000004 00000000`00000000 : 0xffffd000`4f746ae0
ffffd000`4f746a88 ffffe001`0a147000 : ffffd000`4f746b30 ffffe001`00000004 00000000`00000000 fffff801`99584101 : 0x1
ffffd000`4f746a90 ffffd000`4f746b30 : ffffe001`00000004 00000000`00000000 fffff801`99584101 ffffe001`05d6ee50 : 0xffffe001`0a147000
ffffd000`4f746a98 ffffe001`00000004 : 00000000`00000000 fffff801`99584101 ffffe001`05d6ee50 ffffe001`09fb01f0 : 0xffffd000`4f746b30
ffffd000`4f746aa0 00000000`00000000 : fffff801`99584101 ffffe001`05d6ee50 ffffe001`09fb01f0 00000000`00000000 : 0xffffe001`00000004


// The I/O request shows the power request did indeed initiate (reading from the bottom up) via the nvidia graphics kernel driver:
2: kd> !irp ffffe0010a2684b0
Irp is active with 6 stacks 4 is current (= 0xffffe0010a268658)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    
            Args: 00000000 00000000 00000000 00000000

 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    
            Args: 00000000 00000000 00000000 00000000

 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    
            Args: 00000000 00000000 00000000 00000000

>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe00105d6d430 00000000 fffff8006249d37c-ffffd0004f7468f0 Success Error Cancel pending
           \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine
            Args: 00000000 00000001 00000001 00000000

 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe00109fb01f0 00000000 fffff801993a461c-ffffe0010a275ea8 Success Error Cancel pending
           \Driver\nvlddmkm    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000

 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffe0010a275ea8    
            Args: 00000000 00000000 00000000 00000000


// This is attached to the ACPI object (expected, as it's doing power request work) which is how pci.sys gets blamed (the video card is likely on the PCI-E bus, which is controlled by pci.sys):
2: kd> !devobj ffffe00109fb01f0
Device object (ffffe00109fb01f0) is for:
 InfoMask field not found for _OBJECT_HEADER at ffffe00109fb01c0
 \Driver\nvlddmkm DriverObject ffffe0010a005e60
Current Irp 00000000 RefCount 0 Type 00000023 Flags 00002004
DevExt ffffe00109fb0340 DevObjExt ffffe00109fb0fa0 
ExtensionFlags (0x30000000)  DOE_RAW_FDO
                             Unknown flags 0x10000000
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedTo (Lower) ffffe00105d6ee50 \Driver\ACPI
Device queue is not busy.


// This is a pretty problematic nvidia driver (it adds removable support for thunderbolt devices, but inadvertently extends this to all nvidia cards and can break things like power management) - recommended to roll back to November or December at the least until they fix this:
2: kd> lmvm nvlddmkm
start             end                 module name
fffff800`62815000 fffff800`63428000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Jan 22 16:12:06 2016 (56A2C556)
    CheckSum:         00BD3D56
    ImageSize:        00C13000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
so here i am after a month of sturggling of these problem finally able to solve it. it turns out the laptop hardware is the problem. the tech said its the VGA Card+ HDD that cause this problem. i change my unit after that. but yet encounter another problem on the wifi . then the asus change my unit again. this time the sound card is broken. oh gosh. so here i am with the 4th Unit of X550JX . hopefully it dosent broken too. if it's broken again then probably asus laptop wont be my first choice in the near future.
 

My Computer

System One

  • OS
    Windows 8.1
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