BSOD's & Errors at Shutdown and Error 1722 during installs

Oldirty

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Hi there,

For the past year or so (since December 2014), I have been using an MSI GE70 2PE Apache Pro laptop, which came with a factory preinstalled version of Windows 8.1 SL. I installed all the regular software that I have always had on previous laptops, and which have never had any issues on previous older machines. The current MSI laptop worked seamlessly for over 6 months. After that time period, I started experiencing BSOD's at random times, and often when I am shutting down. Another error (which I can never quite see as it pops up on screen for a split second) when I am shutting down, also happen every now and again.

The most recent occurrence of glitches on the same machine, was 2 days ago, when I was trying to send a ZIP file to a colleague, and the WinZip 19 64bit that I have installed, refused to launch. I ended up zipping the file on an older laptop, which luckily was close by, and sent the file. I then uninstalled Winzip (using Revo Uninstaller) and reinstalled the same version 19 that I had in a software folder I keep, the install process quits with an Error 1722 message, stating that the installer has a problem (which it hasn't - since it was previously working just fine on the same machine) and I exit out of that install. That is when I launch the 64bit MSI file for WinZip. I then decided to try out the 32bit MSI file, and that one completed the installation just fine.

One other concerning incident was when I tried to open MS Paint on the MSI laptop, it does not open up at all. All I get is a message that reads: "Paint is trying to recover your information." and nothing happens after that. Even if I check Task Manager, Paint does not show up as running.

I started checking online as to why some MSI files won't install, or why some Windows default programs will not run, and I saw a post on a forum that recommended that I run a SFC scans from the elevated command prompt. I did this and the log file was saved to my desktop, and it indicated that there are two files that are corrupt and that can not be repaired. The error shown in the SFC log pointed to 2 instances of a "Amd64\CNBJ2530.DPB" file that is corrupt and cannot be repaired.

After this I read on another post that I can run a DISM command from the elevated command prompt, which will allow the SFC scan to successfully repair any corrupt files detected during a SFC scan. I did this and ran the SFC scan in both standard and Safe Mode, and both times there were no errors.

I also checked that Windows Installer is running, AND is registered (by unregistering and re-registering it) and still, the WinZip install is still giving the 1722 error, and Paint is still not opening.

I am at a point where I am seriously considering resetting my OS to its factory setttings, after I do a full backup of my data, just to see if that does not alleviate the problem.

However, I am wanting to possibly find a way to repair the recent opening of software errors, and install WinZip 64bit without any errors. I would hope that whatever fixes are recommended, will potentially fix the random BSOD's that I experience.

Any thoughts / advice will be appreciated.

Thanks.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GE70 2PE Apache Pro
    CPU
    Intel Core i7
    Motherboard
    MSI
    Memory
    16GB DDR3
    Graphics Card(s)
    GTX860M
    Sound Card
    On-board
    Monitor(s) Displays
    Default
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x mSATA 128GB
    1 x SATA 1TB
    PSU
    Built-In
    Case
    N/A
    Cooling
    Built-In
    Keyboard
    Built-In
    Mouse
    Logitech M325
    Internet Speed
    4Mbps ADSL
    Browser
    Google Chrome & Firefox
    Antivirus
    Avast
    Other Info
    Malwarebytes Premium

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GE70 2PE Apache Pro
    CPU
    Intel Core i7
    Motherboard
    MSI
    Memory
    16GB DDR3
    Graphics Card(s)
    GTX860M
    Sound Card
    On-board
    Monitor(s) Displays
    Default
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x mSATA 128GB
    1 x SATA 1TB
    PSU
    Built-In
    Case
    N/A
    Cooling
    Built-In
    Keyboard
    Built-In
    Mouse
    Logitech M325
    Internet Speed
    4Mbps ADSL
    Browser
    Google Chrome & Firefox
    Antivirus
    Avast
    Other Info
    Malwarebytes Premium

The error shown in the SFC log pointed to 2 instances of a "Amd64\CNBJ2530.DPB" file that is corrupt and cannot be repaired.
To repair this kind of error use SFCFix.exe.

  1. Download SFCFix.exe and save this to your Desktop.
  2. Save any open documents and close all open windows.
  3. Double click on SFCFix.exe to open it.
  4. Follow all on screen instructions and upon completion, a file should be created on your Desktop: SFCFix.txt.

This logfile will automatically open.
SFCFix has been recently updated to automatically detect and repair this corruption. If SFCFix has successfully repaired the corruption, the logfile will contain the following line:

Code:
AutoAnalysis::
FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.16384.
The version number will change depending on the version of Windows 8 you are running, but that line signifies that the issue has been successfully repaired.
source:www. sysnative.com GUIDE: CNBJ2530.DPB and prncacla.inf Corruptions - Windows 8/8.1

Please also.
Please use the BSOD posting instruction to provide theDumpfile http://www.eightforums.com/bsod-crashes-debugging/10685-blue-screen-death-bsod-posting-instructions.html


 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
Hi, I just downloaded and ran SFCFix.exe and the log file returned with this result:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2016-01-24 15:31:05.778
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.


AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-01-24 15:32:32.563
----------------------EOF-----------------------

I am not about to reboot and see if I am still unable to opent MS Paint or if I am unable to install the 64 bit .msi WinZip file. After I check that, I will then do an upload of the BSOD dump files.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GE70 2PE Apache Pro
    CPU
    Intel Core i7
    Motherboard
    MSI
    Memory
    16GB DDR3
    Graphics Card(s)
    GTX860M
    Sound Card
    On-board
    Monitor(s) Displays
    Default
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x mSATA 128GB
    1 x SATA 1TB
    PSU
    Built-In
    Case
    N/A
    Cooling
    Built-In
    Keyboard
    Built-In
    Mouse
    Logitech M325
    Internet Speed
    4Mbps ADSL
    Browser
    Google Chrome & Firefox
    Antivirus
    Avast
    Other Info
    Malwarebytes Premium
Hi again, here is the BSOD Dump File that I just created from my laptop. I trust that the attachment has been added successfully.

I'm still going to test all the installed software to check whether they are working now after the two steps that I just did. I will revert with an update.

Cheers.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GE70 2PE Apache Pro
    CPU
    Intel Core i7
    Motherboard
    MSI
    Memory
    16GB DDR3
    Graphics Card(s)
    GTX860M
    Sound Card
    On-board
    Monitor(s) Displays
    Default
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x mSATA 128GB
    1 x SATA 1TB
    PSU
    Built-In
    Case
    N/A
    Cooling
    Built-In
    Keyboard
    Built-In
    Mouse
    Logitech M325
    Internet Speed
    4Mbps ADSL
    Browser
    Google Chrome & Firefox
    Antivirus
    Avast
    Other Info
    Malwarebytes Premium
Ok. Just an update.

In the last day or so, my machines at work and at home showed me that there is a Java update available (version 8 update 71), which would replace the last version that I had installed on all my machines (version 8 update 66).

I uninstalled Jave update 66 using Revo Uninstaller, which also cleaned any remaining items. I then ran CCleaner, Glary Utilities and also the Windows Disk Cleaner, so that I can get rid of any shadow copies.

After I uninstalled Java update 66 and was ready to reboot so I can install the update 71, I tested the MS Paint application (which was not opening previously), to see if it will run. And it ran! :D

I rebooted and then installed Java update 71 and then tested the WinZip 64 bit install (a .msi file) and this also installed withtout giving me that Error 1722 that was happening before.

So it would seem that Java Version 8 Update 66 was causing the software issues, which prevented me being able to run / open certain installed software, as well as default Windows 8.1 software.

So this post is partially resolved.

The only issue that remains are the BSOD crashes that happen ever so often, and getting to the bottom of those.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GE70 2PE Apache Pro
    CPU
    Intel Core i7
    Motherboard
    MSI
    Memory
    16GB DDR3
    Graphics Card(s)
    GTX860M
    Sound Card
    On-board
    Monitor(s) Displays
    Default
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x mSATA 128GB
    1 x SATA 1TB
    PSU
    Built-In
    Case
    N/A
    Cooling
    Built-In
    Keyboard
    Built-In
    Mouse
    Logitech M325
    Internet Speed
    4Mbps ADSL
    Browser
    Google Chrome & Firefox
    Antivirus
    Avast
    Other Info
    Malwarebytes Premium
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