Windows 8 and 8.1 Forums

Various reapeating BSOD

  1. #11


    Posts : 14
    Windows 8.1


    Thank you. I have disable Verifier now. Will wait for the next crash and enable it again after that.
    I will let you know how it goes...

      My System SpecsSystem Spec

  2. #12


    Posts : 660
    windows 8.1


    You have to let driver Verifier run on your system for about 24h and if it finds the abusing driver it will let the stystem crash and hopefully will make a dumpfile.
    Then stop Driver Verifier and upload a new zip with verifier dumpfile included.
      My System SpecsSystem Spec

  3. #13


    Posts : 14
    Windows 8.1


    Here is some new information:

    After disabling Verifier, my computer crashed on 30/01 and a new minidump was generated.

    I then reactivated Verifier according to the instructions, and restarted the machine. Surprisingly, my computer did not crash for a long time. But today, a new crash occured while I was away of my machine. When I rebooted, Windows installed some updates and I could not restart the machine because Verifier crashed when it was restarting. I had to use the recovery options to type the command line "verifier /bootmode resetonbootfail". Now my machine is back up, but without Verifier.

    Attached is the new configuration, logs and minidumps. Could you please have a look and let me know what should be the next step?

    Thank you for your help,
    Michel
      My System SpecsSystem Spec

  4. #14


    Posts : 660
    windows 8.1


    The last dumpfile blames
    Code:
     *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck C9, {300, fffff8001fdebf5c, ffffe00145fc3b80, 49db9b60}
    *** WARNING: Unable to verify timestamp for FPWinIo.sys
    *** ERROR: Module load completed but symbols could not be loaded for FPWinIo.sys
    Probably caused by : FPWinIo.sys ( FPWinIo+4f5c )
    This is the driver for your Egis fingerprint device.
    Please upload the driver to the latest version fom your supportpage CLEVO Driver Download+

    Also check if there are other newer drivers for your laptop from this page.

    Because your laptop run a long time without a crash, do not use Driver verifier after updating the fingerprint driver.
    And let see what is happening.
      My System SpecsSystem Spec

  5. #15


    Posts : 14
    Windows 8.1


    Thank you lifetec. The version of the Egis fingerprint driver available on Clevo / Internet is the same as the version I already use. It seems it is the latest. I resinstalled it anyway.

    I restarted the machine and I will let you know how it goes in the coming days...
      My System SpecsSystem Spec

  6. #16


    Posts : 14
    Windows 8.1


    Here is some update since I disabled Verifier : 2 new BSODs on 14/02 and 16/02
    What should I do now?
    Thank you for your help,
    Michel
      My System SpecsSystem Spec

  7. #17


    Posts : 660
    windows 8.1


    According to your dumpfile you are only using 3 memory modules of 8 gb is this the ment way, because in your first post you said you have a system with 32 gb of RAM.

    This could mean that one of your memory modules is broken amd that this the cause of your BSOD.

    Code:
      [Memory Device (Type 17) - Length 34 - Handle 0019h]
      Physical Memory Array Handle  0018h
      Memory Error Info Handle      [Not Provided]
      Total Width                   0 bits
      Data Width                    0 bits
      Size                          [Not Populated]
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                ChannelA-DIMM0
      Bank Locator                  BANK 0
      Memory Type                   02h - Unknown
      Type Detail                   0000h -
      Speed                         0MHz
      Manufacturer                  [Empty]
      Serial Number                        
      Asset Tag Number                        
      Part Number                   [Empty]
    [Memory Device (Type 17) - Length 34 - Handle 001ah]
      Physical Memory Array Handle  0018h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          8192MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelA-DIMM1
      Bank Locator                  BANK 1
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Transcend
      Serial Number                         
      Asset Tag Number                        
      Part Number                   JM1600KSH-8G      
    [Memory Device Mapped Address (Type 20) - Length 35 - Handle 001bh]
      Starting Address              00800000h
      Ending Address                00ffffffh
      Memory Device Handle          001ah
      Mem Array Mapped Adr Handle   0020h
      Partition Row Position        [Unknown]
      Interleave Position           [Unknown]
      Interleave Data Depth         [Unknown]
    [Memory Device (Type 17) - Length 34 - Handle 001ch]
      Physical Memory Array Handle  0018h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          8192MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelB-DIMM0
      Bank Locator                  BANK 2
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Transcend
      Serial Number                         
      Asset Tag Number                        
      Part Number                   JM1600KSH-8G      
    [Memory Device Mapped Address (Type 20) - Length 35 - Handle 001dh]
      Starting Address              00000000h
      Ending Address                007fffffh
      Memory Device Handle          001ch
      Mem Array Mapped Adr Handle   0020h
      Partition Row Position        [Unknown]
      Interleave Position           [Unknown]
      Interleave Data Depth         [Unknown]
    [Memory Device (Type 17) - Length 34 - Handle 001eh]
      Physical Memory Array Handle  0018h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          8192MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelB-DIMM1
      Bank Locator                  BANK 3
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Transcend
      Serial Number                         
      Asset Tag Number                        
      Part Number                   JM1600KSH-8G
      My System SpecsSystem Spec

  8. #18


    Posts : 14
    Windows 8.1


    Initially, I had 32 Gb RAM in my computer, split into 2 memory modules of 16 GB each. Since the logical memory test with Memtest was all fine, I wanted to test memory physically. Thus, I first removed one of the two 16 GB modules for a few days, and then switched with the other 16 GB module. The crashed occured the same way with both modules.

    The configuration I have at this time is only one 16 Gb module. I can put the other 16 GB module back in if necessary. I just wonder why you see 3 x 8 Gb as it should be 2 x 8 Gb for a single 16 Gb module.

    What do you think?
      My System SpecsSystem Spec

  9. #19


    Posts : 14
    Windows 8.1


    Hi,

    This problem is not fixed and my computer keeps crashing every few days... I know this is a tough one as the reason for the crash is not clear.

    I would really appreciate the help from the experienced ones. Attached is the latest configuration data along with the minidumps.

    Please let me know what I can do and thank you for your help...

    Michel
      My System SpecsSystem Spec

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Various reapeating BSOD
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