Windows 8 and 8.1 Forums


DRIVER_POWER_STATE_FAILURE (Cause: ntoskrnl.exe nt+14e2a0)

  1. #31



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Do you have warranty on your laptop?

    Not for returning, but for disassembling the laptop for reconnecting the hard drive to see if that might help a bit.

      My System SpecsSystem Spec

  2. #32


    Posts : 47
    Windows 8.1 x64


    Quote Originally Posted by axe0 View Post
    Do you have warranty on your laptop?

    Not for returning, but for disassembling the laptop for reconnecting the hard drive to see if that might help a bit.
    Yes, it's still under warranty. But taking the HDD/RAM out shouldn't affect warranty.
    I took the HDD out today, to make a backup of my files, before sending it back to ASUS next week.

    Do you think it's an issue with the HDD?
    Last time when update 205 bricked the laptop, I made a full image of the HDDs. When it came back from repair (formatted), I put back the images. After I did that, the problem suddenly came back, the laptop was bricked again. I really don't understand how this is possible. Maybe you can explain that?
    Both HDDs were fully encrypted, so it's impossible that there was any interaction between software on the HDD and the BIOS, since the HDD had to be decrypted first. ASUS insisted that I brought the issue with the BIOS back, by putting the full disk image back on the HDD. But I still don't see how those two could be related in any way. (And nor ASUS, nor the webshop I got the laptop from could answer this question for me...)
      My System SpecsSystem Spec

  3. #33



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Not exactly, I think that reconnecting the HDD might show a boot option again, that has been a solution for several others with the same problem.

    With what/how did you make a full image?
      My System SpecsSystem Spec

  4. #34


    Posts : 47
    Windows 8.1 x64


    Quote Originally Posted by axe0 View Post
    Not exactly, I think that reconnecting the HDD might show a boot option again, that has been a solution for several others with the same problem.

    With what/how did you make a full image?
    When this happened the first time, a few months ago, I already tried things like taking all HDDs out, and reconnecting the HDDs. Heck, I even formatted the HDDs; nothing fixed the BIOS issue.

    I used a piece of software called "Reflect" to make an exact image copy of the HDD, which I put back when I got the laptop back.
      My System SpecsSystem Spec

  5. #35


    Posts : 660
    windows 8.1


    I've put the 205 BIOS on a USB stick and used the included Easy Flash Utility to downgrade, but it gives a "Build Date is too old!!" error. I can't think of any other options to downgrade.
    I found this on Republic of Gamers forum
    I have been trying to downgrade/flash with 204, 206, 208 and 209, but with no success, because the flashing tools wont allow flashing, due to the following errors.

    c_man's solution from commandopromt: "Invalid BIOS file"
    EZ Flash from bios: "Build Date is too Old!!"
    Aptio Winflash from Windows: "3 - Error: ROM file size does not match existing BIOS size."
    Aptio AFUDOS from DOS bootdisk: "3 - Error: ROM file size does not match existing BIOS size."

    Try this method: http://rog.asus.com/forum/showthread...l=1#post163278

      My System SpecsSystem Spec

  6. #36


    Posts : 47
    Windows 8.1 x64


    Quote Originally Posted by lifetec View Post
    Hi,

    Thank you for the link, that looked very promising!
    I tried it today, but unfortunately it did not do anything. The computer took a while to actually do something while holding that combination, so I think it was looking for the file. But then the laptop just restarted back into the BIOS. I tried different BIOS versions, and different USB sticks, with both FAT and FAT32 fomatting.
    But still it stayed on the black screen and restarted after a few seconds. Did I do something wrong?

    I'll be sending the laptop back for repair tomorrow, but of course I'd love to know why this problem occurs in the first place. Do you have an idea what could be the issue? The BIOS chip? The HDD?
    Because ASUS doesn't seem to actually fix the cause of the issue - it's obvious at this point that the BIOS updates themselves are not the issue, since the exact same issue happened with different versions - they just re-flash the BIOS somehow and then send it back... Oh, and they also format the HDD and reinstall Windows. Yaay. :/

    Thank you guys for your help so far, I really appreciate it!

    P.S. On a side note, I also have BSoD issues on my desktop PC every now and then, from which I've kept two dumpfiles. Should I open a new topic for that?
      My System SpecsSystem Spec

  7. #37


    Posts : 660
    windows 8.1


    P.S. On a side note, I also have BSoD issues on my desktop PC every now and then, from which I've kept two dumpfiles. Should I open a new topic for that?
    Yes make a new topic.
    Different system different problems.

    I tried it today, but unfortunately it did not do anything. The computer took a while to actually do something while holding that combination, so I think it was looking for the file. But then the laptop just restarted back into the BIOS. I tried different BIOS versions, and different USB sticks, with both FAT and FAT32 fomatting.
    But still it stayed on the black screen and restarted after a few seconds. Did I do something wrong?
    Have no idea, did you make sure there was no old copy of the bios on your C:/ drive.
      My System SpecsSystem Spec

  8. #38


    Posts : 47
    Windows 8.1 x64


    Quote Originally Posted by lifetec View Post
    Have no idea, did you make sure there was no old copy of the bios on your C:/ drive.
    Good question. There was a .RAR file and the extracted .210 file of the latest BIOS version, on C:\. But it was not in .BIN format, and I had encrypted the drive again, after backing up my stuff (while connected to my desktop PC). Therefore it should not have found that BIOS on the C:\ drive anyway.

    And thanks, I'll open a new topic for my desktop PC. I really appreciate the help you guys provide here.
      My System SpecsSystem Spec

  9. #39


    Posts : 47
    Windows 8.1 x64


    Hello again,

    Here's an update on this topic: I got the laptop back yesterday. I see they replaced the SSD this time, so I assume it had something to do with the BIOS flashing issues (and they finally realised they should fix the actual issue, instead of only re-flashing the BIOS)

    So for now problem solved. I'll definitely post again, should I run into BSoDs again.
    Thank you very much for your help so far, I really appreciate it!
      My System SpecsSystem Spec

  10. #40


    Posts : 47
    Windows 8.1 x64


    Hi,

    Here's another update regarding this weird issue. Got my laptop back yesterday, for the 4th time. (To fix damage to the LCD they caused during the previous repair...)
    Everything worked fine, so I put back the full HDD clone I took before sending the laptop back. Immediately after putting back that working HDD clone, the laptop was bricked again. Which basically meant I had to send it back again.

    While looking for something else, I stumbled upon a post on another Forum, which surprisingly enough fixed my issue(!). See this post here: Can't change Asus BOOT order - Asus - Laptop Tech Support

    I just completed a CHAT session with ASUS. It worked!! Here is what they told me:

    1. Enter the BIOS setup menu by pressing and holding F2 key when powering on.
    2. Switch to “Boot” and set “Launch CSM” to Enabled.
    3. Switch to “Security” and set “Secure Boot Control” to Disabled.
    4. Press F10 to save and exit.
    5. Press and hold ESC key to launch boot menu when the Unit restarts.

    Thank you for your time and suggestions!
    So I guess I just sent my laptop back 4 times for nothing. They could've just advised me the above. ASUS...
    I can't believe my laptop is working flawlessly now.
      My System SpecsSystem Spec

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