Windows 8 and 8.1 Forums


Why do I keep getting BSOD? Cause of BSOD?

  1. #1


    Posts : 2
    Windows 8

    Why do I keep getting BSOD? Cause of BSOD?


    I can go hours at a time with no issue, but the majority of the time, I play a game for 30 minutes and my computer will BSOD with errors like Clock watchdog error, service exception, etc. I am unaware of why this is occurring, but I think it may have something to do with my CPU. I have done tests and it has shown some of my CPU cores not working and then it will BSOD. I can browse the interenet and still have this issue occur.

    Thank you in advance for helping
    -Nick

    If there is any additional information required, I will try to give asap.

    Computer Specs -

    GPU- MSI GTX 970
    PSU- Corsair CX600M
    CPU- AMD 8350
    MOBO- Asus m5a97 r2.0
    RAM- GSkill 2x4GB
    HDD- Seagate 1TB
    Last edited by Nickgb; 18 Jan 2016 at 17:27. Reason: New attachment

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    Your zip file is empty.
    Please use the BSOD posting instruction to provide theDumpfile https://www.eightforums.com/bsod-crashes-debugging/10685-blue-screen-death-bsod-posting-instructions.html
    And

    Your DM Logcollector Tool does not have dumpfile(s) inside.

    Please check if your system is configured for collecting dumpfiles. (
    6. To have Windows Create a Small memory dump (Minidump)File on BSOD
    http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
    If you are using CCcleaner or similar Apps please uncheck deleting dumpfilesoption.


      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    I have updated the link.
    I hope this is what you are looking for. If it is not, I will try to update it again asap.
      My System SpecsSystem Spec

  4. #4


    Posts : 660
    windows 8.1


    A few dumpfiles point to your CPU.
    Code:
     Use !analyze -v to get detailed debugging information.
    BugCheck 124, {0, ffffe001a045b028, b0800000, 40151}
    Probably caused by : AuthenticAMD
    Followup: MachineOwner
    ---------
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001a045b028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000040151, Low order 32-bits of the MCi_STATUS value.
     
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: AuthenticAMD
    IMAGE_NAME:  AuthenticAMD
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    IMAGE_VERSION:  
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE
    BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:0x124_authenticamd_processor_cache
    Thiscould point to hardware problem with your CPU but often also motherboardsoftware can cause this kind of BSODs.

    In this case it's an internal unclassified error, which means it's notpublicly documented (which is ironic given it's "unclassified").However, yes, it's clear you're dealing with an internal CPU fault and not onethat could be generated by bus issues or any other external factor other thanheat and voltage. Though make dead sure motherboard software isn't interfering;sometimes mobo software will generate CPU faults of this sort because of bugsin their CPU drivers.
    Other than that, no, there's really nothing else you can retrieve fromthis.

    You have Asus smart doctor installed with drivers from 2010. Please uninstall and also if you have any other mobosoftware/overclock programs.
    You said you already tested yor CPU and it has detected errors.
    After removing above software please test your CPU again.

    Please also update your Dlink Wireless adapter device.


      My System SpecsSystem Spec

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