Windows 8 and 8.1 Forums


Multiple BSODS 0x00000116 and 0x00000124 errors

  1. #1


    Posts : 11
    Windows 8.1

    Multiple BSODS 0x00000116 and 0x00000124 errors


    Hi to everyone.

    Recently I've been experiencing some really annoying BSODS.

    Here's my minidump.

    Attachment 66883

    Here's also a screenshot from Bluescreenview just in case



    I think they might be related to the graphics card drivers, since they started happening after I installed the new Crimson drivers for my R9 270, but I can't really be sure since I'm no expert on the topic. It could also be my overclocked CPU but I never had problems with it before these BSOD , so I'm not sure, I'll try to keep it off for the time being.

    Any help would be greatly appreciated!

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    The dumpfiles are (possible) related to your AMD GPU.
    2 of the dumpfile are:
    Code:
      [BugCheck 116, {ffffe00071c4d010, fffff80046051e98, 0, d}
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+ce98 )
    The atikmpag.sys is the driver for your AMD GPU. As you already installed the latest Crimson Driver. I suspect there are other reasons for the BSOD on your system.
    But it could be that the driver is corrupt and a clean reinstall of the driver is necessary.

    The other dumpfile has
    Code:
      WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00185617038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    Analysing the M.C.E. it gives a Bus Error, this could point to the PCIe bus of your Graphic Card.
    System bus errors: (error communicating between the processor and the motherboard).

    Normal causes for MCE errors include overheating and/or incorrect hardware installation. Specific manually-induced causes include:

    • overclocking (which normally increases heat-output)
    • poorly-fitted heatsink/computer fans (the same problem can happen with excessive dust in the CPU fan)
    • an overloaded internal or external power-supply (fixable by upgrading)


    Did you also update the AMD chipset driver Crimson Edition 15.12 to be found under Optional Downloads. see here Desktop

    Maybe this improves the communication/stability of your motherboard.
    Also because there are no BIOS updates for your motherboard GA-78LMT-USB3 rev. 5.0, only FA first release.
    And there are almost no windows 8.1 drivers avaliable for your motherboard.

    If this does not help/stopping the BSOD, rollback to the the latest previous good working driver to keep your system stable.


    Last edited by lifetec; 03 Jan 2016 at 16:38.
      My System SpecsSystem Spec

  3. #3



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Remove any OC on your system, OC'ing often is the root cause of a 0x124.
      My System SpecsSystem Spec

  4. #4


    Posts : 11
    Windows 8.1


    Thanks for the answers! I removed the OC and for now I didn't get any BSOD, will report back if I get one.

    As for the AMD Chipset drivers, I downloaded them but I get this from Windows:



    If I try to run it as admin I get this instead:



    For the crimson drivers, I already tried using Display Driver Uninstaller twice and re-installing them again after the first BSOD, but that didn't seem to solve anything. If I run into a BSOD again I'll try to rollback the drivers to previous version, since that one didn't give me any trouble.

    With overclock I was reaching temperatures of 60C max while playing games with my GPU, I'll try to clean the CPU fan as soon as I can, maybe there could be some dust in there.

    Thanks again for the quick replies!
      My System SpecsSystem Spec

  5. #5


    Posts : 11
    Windows 8.1


    Got another BSOD today while I was playing.

    Attachment 66952



    I already rolled back to the previous AMD drivers since the newer ones were giving me problems, I'm on 15.11.1, the ones before crimson update if I remember correctly.

    The error is again 0x124 so maybe it's overclock related, tho I did take off my OC... so I don't know what it could be this time.
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the display drivers using custom/advanced options.
    Attachment 66953
      My System SpecsSystem Spec

  7. #7


    Posts : 660
    windows 8.1


    Did you already take out your GPU and reseated it and look for dirt or dust etc. in the PCIe socket and inside your GPUcard.
      My System SpecsSystem Spec

  8. #8


    Posts : 11
    Windows 8.1


    Ok cleaned all drivers and amd stuff with DDU and reinstalled latest graphics drivers together with the chipset drivers, also cleaned off all dust from PC and reseated GPU, hopefully now everything works.

    During drivers installation this popped up



    can this be related to the problems? The installation carried on till the end and finished even if that came up.

    Is it also normal that my FX-6300 runs at 3.8Ghz after I resetted it to stock speed? Is this related to the turbo feature?

      My System SpecsSystem Spec

  9. #9


    Posts : 660
    windows 8.1


    Yes, that is related to the Turbo core feature. In short if one or more cores are idle, the active core of the processor increases the core speed.
    See this article AMD

    The cncmd.exe is Catalyst Control Center.exe of the former AMD Driver Package.
    What driver version have you now installed, the new Radeon Package.
    Maybe it is just a notice.
      My System SpecsSystem Spec

  10. #10


    Posts : 11
    Windows 8.1


    Quote Originally Posted by lifetec View Post
    Yes, that is related to the Turbo core feature. In short if one or more cores are idle, the active core of the processor increases the core speed.
    See this article AMD

    The cncmd.exe is Catalyst Control Center.exe of the former AMD Driver Package.
    What driver version have you now installed, the new Radeon Package.
    Maybe it is just a notice.
    I have installed the 15.12 Crimson drivers for Windows 8.1 x64 and the chipset package aswell. So Catalyst isn't there anymore since it got replaced by Crimson...?

    UPDATE: Got another crash and it's like the first crashes I had





    It's like the video card keeps trying to reboot and then it results in BSOD, because the screen just goes black and it says no signal and then I get the usual BSOD screen saying it's caused by atikmpag.sys. This kind of BSOD happened only with the new drivers so it might be a corrupted installation? I already tried to uninstall them with DDU and re-install them like 5 times... Also this happened while just watching a youtube video with my GPU being at like 28C so not really overheating or anything.

    Here's the new dump file:

    Attachment 66960
    Last edited by Ruga; 07 Jan 2016 at 23:46.
      My System SpecsSystem Spec

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