Windows 8 and 8.1 Forums


BSOD When attempting to ALT+TAB back into games

  1. #1


    Posts : 2
    Windows 10

    BSOD When attempting to ALT+TAB back into games


    I've recently purchased a custom built laptop that came pre-installed with windows 7, which I then upgraded to 10. Everything has been working smoothly, apart from BSOD's which occur whenever I try tabbing back into a game I've minimized, mostly Skyrim. I've updated both my NVIDIA and Intel drivers, but the problem persists. According to whocrashed, win32kbase.sys and ntkrnlmp.exe were the culprits.

    Also note that I was having troubles with the fingerprint sensor driver fpsensor.sys beforehand, which I simply deleted since I do not use the sensor. The 2 most recent BSOD errors are the relevant ones.

    Thank you in advance for your help!

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    All your dumpfiles are referring to fpsensor.sys and the latest to pci.sys
    FPsensor.sys is your fingerprint driver.

    Code:
    2: kd> !drvobj \Driver\pci
    fffff8036e4e27c0: Unable to get value of ObpRootDirectoryObject
    Driver object \Driver\pci not found
    2: kd> !devobj ffffe0019a7b5060
    ffffe0019a7b5060: Could not read device object or _DEVICE_OBJECT not  found
    The system could not found a pci connected device this is probably your fingerprint device, (simply deleting a driver does not work).

    But i found a windows 10 driver for your fingerprint device on the clevo driverpage.
    Fingerprint driver (3.5.1.0) for Windows 10 64-bit. from 2015/16/10
    download from here CLEVO Driver Download

    Advice: check all your others drivers if they have already the latest version, else update.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 10


    I've updated the drivers that you sent me, but the BSOD still persists. I reinstalled windows 10 but it didn't fix anything. Here is a dump file of the most recent BSOD
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    I suggest you create a new thread at BSOD Crashes and Debugging - Windows 10 Forums for your problem.
    The Windows 8 Help Forums is only for Windows 8 users.
      My System SpecsSystem Spec

  5. #5


    Posts : 660
    windows 8.1


    Also the latest dumpfile is:
    Code:
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00066dce060, Physical Device Object of the stack
    Arg3: ffffd000f97ef890, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe00067c574c0, The blocked IRP
    
            \Driver\pci dxgkrnl!DpiFdoPowerCompletionRoutine
       Args: 00000000 00000001 00000001 00000000
     [ 16, 2]   0 e1 ffffe00067873040 00000000 fffff8037031fd78-ffffe0006a003d60 Success Error Cancel pending
           Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     \Driver\nvlddmkm nt!PopRequestCompletion
    The driver is nvlddmkm.sys. This is the driver of your Geforce 960m.

    It seems that this a bug in the latest drivers.
    See: https://forums.geforce.com/default/t...s-and-alt-tab/
    https://forums.geforce.com/default/t...-black-screen/
      My System SpecsSystem Spec

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