BSOD When attempting to ALT+TAB back into games

Lacrimose

New Member
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2
I've recently purchased a custom built laptop that came pre-installed with windows 7, which I then upgraded to 10. Everything has been working smoothly, apart from BSOD's which occur whenever I try tabbing back into a game I've minimized, mostly Skyrim. I've updated both my NVIDIA and Intel drivers, but the problem persists. According to whocrashed, [FONT=Segoe UI, Arial]win32kbase.sys and ntkrnlmp.exe were the culprits.

Also note that I was having troubles with the fingerprint sensor driver fpsensor.sys beforehand, which I simply deleted since I do not use the sensor. The 2 most recent BSOD errors are the relevant ones.

Thank you in advance for your help!
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My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CLEVO
    CPU
    Intel Core i5 @ 2.30GHz
    Motherboard
    CLEVO N15_17RD (U3E1)
    Memory
    8.00GB
    Graphics Card(s)
    Intel HD Graphics 530, 2047MB NVIDIA GeForce GTX 960M
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1080p
    Hard Drives
    698GB Western Digital WDC WD7500BPKX-00HPJT0 (SATA)
    Browser
    Chrome
    Antivirus
    None
All your dumpfiles are referring to fpsensor.sys and the latest to pci.sys
FPsensor.sys is your fingerprint driver.

Code:
2: kd> !drvobj \Driver\pci
fffff8036e4e27c0: Unable to get value of ObpRootDirectoryObject
Driver object \Driver\pci not found
2: kd> !devobj ffffe0019a7b5060
ffffe0019a7b5060: Could not read device object or _DEVICE_OBJECT not  found
The system could not found a pci connected device this is probably your fingerprint device, (simply deleting a driver does not work).

But i found a windows 10 driver for your fingerprint device on the clevo driverpage.
Fingerprint driver (3.5.1.0) for Windows 10 64-bit. from 2015/16/10
download from here CLEVO Driver Download

Advice: check all your others drivers if they have already the latest version, else update.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
I've updated the drivers that you sent me, but the BSOD still persists. I reinstalled windows 10 but it didn't fix anything. Here is a dump file of the most recent BSOD
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CLEVO
    CPU
    Intel Core i5 @ 2.30GHz
    Motherboard
    CLEVO N15_17RD (U3E1)
    Memory
    8.00GB
    Graphics Card(s)
    Intel HD Graphics 530, 2047MB NVIDIA GeForce GTX 960M
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1080p
    Hard Drives
    698GB Western Digital WDC WD7500BPKX-00HPJT0 (SATA)
    Browser
    Chrome
    Antivirus
    None

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Also the latest dumpfile is:
Code:
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00066dce060, Physical Device Object of the stack
Arg3: ffffd000f97ef890, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00067c574c0, The blocked IRP

        \Driver\pci dxgkrnl!DpiFdoPowerCompletionRoutine
   Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 ffffe00067873040 00000000 fffff8037031fd78-ffffe0006a003d60 Success Error Cancel pending
       Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 \Driver\nvlddmkm nt!PopRequestCompletion

The driver is nvlddmkm.sys. This is the driver of your Geforce 960m.

It seems that this a bug in the latest drivers.
See: https://forums.geforce.com/default/topic/863460/geforce-drivers/latest-drivers-and-alt-tab/
https://forums.geforce.com/default/topic/863836/alt-tab-black-screen/
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
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