I've recently purchased a custom built laptop that came pre-installed with windows 7, which I then upgraded to 10. Everything has been working smoothly, apart from BSOD's which occur whenever I try tabbing back into a game I've minimized, mostly Skyrim. I've updated both my NVIDIA and Intel drivers, but the problem persists. According to whocrashed, [FONT=Segoe UI, Arial]win32kbase.sys and ntkrnlmp.exe were the culprits.
Also note that I was having troubles with the fingerprint sensor driver fpsensor.sys beforehand, which I simply deleted since I do not use the sensor. The 2 most recent BSOD errors are the relevant ones.
Thank you in advance for your help!
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Also note that I was having troubles with the fingerprint sensor driver fpsensor.sys beforehand, which I simply deleted since I do not use the sensor. The 2 most recent BSOD errors are the relevant ones.
Thank you in advance for your help!
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My Computer
System One
-
- OS
- Windows 10
- Computer type
- PC/Desktop
- System Manufacturer/Model
- CLEVO
- CPU
- Intel Core i5 @ 2.30GHz
- Motherboard
- CLEVO N15_17RD (U3E1)
- Memory
- 8.00GB
- Graphics Card(s)
- Intel HD Graphics 530, 2047MB NVIDIA GeForce GTX 960M
- Sound Card
- Realtek High Definition Audio
- Screen Resolution
- 1080p
- Hard Drives
- 698GB Western Digital WDC WD7500BPKX-00HPJT0 (SATA)
- Browser
- Chrome
- Antivirus
- None