Windows 8 and 8.1 Forums


BSOD with different reasons (Memory management, IRQL, etc.

  1. #1


    Posts : 4
    Windows 8.1

    BSOD with different reasons (Memory management, IRQL, etc.


    I have a Lenovo Yoga 2 laptop, and I just picked up from Lenovo as they did not identify any hardware issue.
    I cannot understand why this is happening all the time as I have donwloaded all drivers from the official website.

    I have posted the results from script, and I am waiting for your response.

    Thanks in advance.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please check if you can open msinfo32, search "msinfo32" and see if anything opens
    If msinfo32 opens, save it as .nfo, try to open the .nfo
    If you can open the .nfo, copy the saved file to a zip and upload the zip.

    Please check Lenovo for driver updates
    Code:
    *** WARNING: Unable to verify timestamp for Netwbw02.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
    3: kd> lmvm Netwbw02
    start             end                 module name
    fffff801`d1e92000 fffff801`d2211000   Netwbw02   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\Netwbw02.sys
        Image name: Netwbw02.sys
        Timestamp:        Mon Nov 17 10:17:19 2014 (5469BD1F)
        CheckSum:         0035CFDD
        ImageSize:        0037F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from Lenovo. Be sure to ONLY install the drivers using custom/advanced options.
    Attachment 66717
    Code:
    ffffd001`366463b8  fffff800`7fa27c58Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0x10c58
    0: kd> lmvm igdkmd64
    start             end                 module name
    fffff800`7fa17000 fffff800`7fdc1000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Fri Mar 07 17:08:56 2014 (5319EF18)
        CheckSum:         0038FC82
        ImageSize:        003AA000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4



    BSOD with different reasons (Memory management, IRQL, etc. Diagnostics Test BSOD with different reasons (Memory management, IRQL, etc.
    System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    Hi and thanks for the immediate response.

    I used your tool to clean the VGA driver and installed another one from lenovo website.

    I ran the diagnostic tool and I completed the tool with the system info. To be honest I cannot fully understand if I have to do anything else with the program regarding the system info. Nevertheless, please check the attachment and let me know if these are enough.

    Thanks again.
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please try following command in admin command prompt
    Code:
    DISM /Online /Cleanup-Image /RestoreHealth

    If there are problems with RestoreHealth, please follow step 6 from the tutorial DISM - Repair Windows 10 Image - Tutorial

    When DISM says the corruption has been fixed, run sfc/scannow again, reboot and run sfc/scannow again.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    I perfromed all the steps you mentioned and I attach the log file. Meanwhile the BSOD are still happening
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    A log isn't needed if no errors have been found.
    At least I can't find anything problematic.

    Try this again please
    Please check if you can open msinfo32, search "msinfo32" and see if anything opens
    If msinfo32 opens, save it as .nfo, try to open the .nfo
    If you can open the .nfo, copy the saved file to a zip and upload the zip.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1


    Attachment 66785yesterday i had 2 bsod again and I noticed that my laptop was on battery only.
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    I still can't open the .nfo file unfortunately.

    Run the dm log collector again and upload a new zip, you can do this everytime you have encountered a bluescreen.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My System SpecsSystem Spec

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