Windows 8 and 8.1 Forums


Games crash midway through and sometimes BSOD occurs

  1. #1


    Posts : 6
    Windows 8.1 64 Bit

    Games crash midway through and sometimes BSOD occurs


    Hey guys,

    So i've had this build for a few months now. It is my first build. Here are the specs:

    Intel Core i5-4690K
    Zotac GTX 970
    8GB Ram
    Asus Z-97-A mobo
    Windows 8.1

    When i'm playing big games such as BF4 or GTA V, it likes to crash midway through the game constantly. I can play BF4 for a while before it crashes back to the desktop and i cannot play GTA for more than 10 minutes before it does the same. Sometimes these games even causes a BSODr. As well as, Crysis 3 just completely crashes and freezes my computer after a very short time of playing,

    Also sometimes when i'm rendering a video in Sony Vegas Pro 13, i get a BSOD too.

    I think it may be to do with my graphics card but i just can't quite put my finger on it. My GPU drivers are all updated.

    Any ideas?

    Edit, here is the DM file thing.
    Attachment 66714

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    Your zip file does not contain any files.
    Please make a new one use the Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1 64 Bit


    Hi it's not working for some reason. It says there is the zip file on my desktop and there's nothing there until i go to the actual desktop folder under This PC. And there is still nothing when i open the zip file. I have done it twice. Same thing happens.
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    Windows 8.1 64 Bit


    Also, i just restarted my PC, ran the program again and i got this folder Attachment 66715 as well as that other ZIP file with my name on it on the desktop. Not sure if this will be any use.
      My System SpecsSystem Spec

  5. #5


    Posts : 660
    windows 8.1


    Yes thats the one we need.
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
    A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
    For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.
    I recommend to install a genuine copy of Windows.
    If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.

    Forum rules
    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
    Code:
      <ActivePartialProductKey>9D6T9</ActivePartialProductKey>
      <ActiveProductKeyPid2>00261-50000-00000-AA164</ActiveProductKeyPid2>
      <OSVersion>6.3.9600.2.00010100.0.0.048</OSVersion>
      <ProductName>Windows 8.1 Pro</ProductName>
      <ProcessorArchitecture>x64</ProcessorArchitecture>
      <EditionId>Professional</EditionId>
      <BuildLab>9600.winblue_ltsb.151121-0600</BuildLab>
      <TimeZone>GMT Standard Time(GMT)</TimeZone>
      <ActiveSkuId>c06b6981-d7fd-4a35-b7b4-054742b7af67</ActiveSkuId>
      <ActiveSkuDescription>Windows(R) Operating System, VOLUME_KMSCLIENT channel</ActiveSkuDescription>
      <ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups>
      <ActiveProductKeyPKeyId>ace182fe-75fe-ee4b-31e7-9fb20a237002</ActiveProductKeyPKeyId>
      <ActiveProductKeyPidEx>06401-02615-000-000000-03-2057-9600.0000-2522015</ActiveProductKeyPidEx>
      <ActiveProductKeyChannel>Volume:GVLK</ActiveProductKeyChannel>
      <ActiveVolumeCustomerPid>06401-00168-310-179608-03-1033-9600.0000-0202014</ActiveVolumeCustomerPid>
      <OfflineInstallationId>192573273690261074885435762441951224518275866275557882903503604</OfflineInstallationId>
      <DomainJoined>false</DomainJoined>
      My System SpecsSystem Spec

  7. #7


    Posts : 660
    windows 8.1


    All the dumpfiles are :
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0001424f028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    
    STACK_TEXT:  
    ffffd000`4f5b8cf8 fffff802`31849213 : 00000000`00000124 00000000`00000000 ffffe000`1424f028 00000000`bf800000 : nt!KeBugCheckEx
    ffffd000`4f5b8d00 fffff802`31a40c85 : 00000000`00000001 ffffe000`10ed7a30 ffffe000`10ed7a30 ffffe000`1424f028 : hal!HalBugCheckSystem+0xcf
    ffffd000`4f5b8d40 fffff802`318496a0 : 00000000`00000728 00000000`00000001 ffffd000`4f5b9130 00000000`00000000 : nt!WheaReportHwError+0x22d
    ffffd000`4f5b8da0 fffff802`31849a0d : ffffe000`00000010 ffffe000`10ed7a30 ffffd000`4f5b8f48 ffffe000`10ed7a30 : hal!HalpMcaReportError+0x50
    ffffd000`4f5b8ef0 fffff802`318498f8 : ffffe000`10ed7740 00000000`00000001 00000000`00000001 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
    ffffd000`4f5b8f40 fffff802`31849b42 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
    ffffd000`4f5b8f80 fffff802`31849ccf : ffffe000`10ed7740 ffffd000`4f5b91b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
    ffffd000`4f5b8fb0 fffff802`319db3bb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    ffffd000`4f5b8fe0 fffff802`319db171 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    ffffd000`4f5b9120 fffff802`3182dad0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
    ffffd000`2492eaf8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpApic1EndOfInterrupt
    
    
    STACK_TEXT:  
    ffffd000`c79b8cf8 fffff802`31bcf213 : 00000000`00000124 00000000`00000000 ffffe000`60629028 00000000`bf800000 : nt!KeBugCheckEx
    ffffd000`c79b8d00 fffff802`315c8c85 : 00000000`00000001 ffffe000`5d0d7a30 ffffe000`5d0d7a30 ffffe000`60629028 : hal!HalBugCheckSystem+0xcf
    ffffd000`c79b8d40 fffff802`31bcf6a0 : 00000000`00000728 00000000`00000001 ffffd000`c79b9130 00000000`00000000 : nt!WheaReportHwError+0x22d
    ffffd000`c79b8da0 fffff802`31bcfa0d : ffffe000`00000010 ffffe000`5d0d7a30 ffffd000`c79b8f48 ffffe000`5d0d7a30 : hal!HalpMcaReportError+0x50
    ffffd000`c79b8ef0 fffff802`31bcf8f8 : ffffe000`5d0d7740 00000000`00000001 00000000`00000001 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
    ffffd000`c79b8f40 fffff802`31bcfb42 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
    ffffd000`c79b8f80 fffff802`31bcfccf : ffffe000`5d0d7740 ffffd000`c79b91b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
    ffffd000`c79b8fb0 fffff802`315633bb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    ffffd000`c79b8fe0 fffff802`31563171 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    ffffd000`c79b9120 fffff800`b6ba8cab : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
    ffffd000`22670880 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::ReclaimOneAllocation+0x9b
    STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR
    Usual causes:
    Hardware, Incompatibility, May be driver corruption.
    In multiple stacks was the mention of dxgmms1!VIDMM_GLOBAL and the processes are mostly all games.
    Also many times was the mention of HAL(= Hardware Application Layer), this also mostly indicates hardware faillure.

    All this points to a hardware related problem and as you suggested the culprit could be your GPU.

    You could test your Videocard with Furmark FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

    Sometimes Gpu related problems could be triggered by a faulty or weak PSU.
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    Windows 8.1 64 Bit


    @lifetec

    So how do i go about fixing it?
      My System SpecsSystem Spec

  9. #9



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    @lifetec, I recommend to stop support until the OP clean installs a genuine copy of Windows.
      My System SpecsSystem Spec

  10. #10


    Posts : 660
    windows 8.1


    Quote Originally Posted by AtifAzim1995 View Post
    @lifetec

    So how do i go about fixing it?
    We are talking about hardware, you can not fix broken hardware.

    But as @axO has said you are probably are running illegal windows and according the forumrules we are not allowed to help you any further.
      My System SpecsSystem Spec

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Games crash midway through and sometimes BSOD occurs
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