Windows 8 and 8.1 Forums

Black Screen

  1. #1


    Posts : 15
    Windows 8.1 64 bit

    Black Screen


    Hello, first post here and hopefully you can help get this solved. Hopefully this is posted in the correct location so if it's not, mods please move it.

    I built my computer months ago and it's been running great with no issues. Recently, it went to black screen after waking from sleep and it ran some type of auto-repair with no success. I have Update set to manual so it wasn't updating anything and I hadn't run it for a few weeks. I'm not overclocking at the moment. The screen is black with no curser. I'm able to turn on Narrator and it seems everything is running normally, I just can't see anything. I can tab through menus and such with Narrator and then shut down. While booting I see the Windows logo with the spinning circles briefly and then it goes black. I'm able to bring up the UEFI screen and everything appears fine but as soon as I exit it does the same thing.

    After trying a few things with no success, I've ended up reinstalling Windows but a few items in Device Manager have issues. One of which is the Ethernet Controller so it has no network connection after setup. Soon after updating the driver from the motherboard disc, it plays a tone I'd never heard before and then goes black. I've installed Windows several times and each time it goes black soon after updating that driver. I searched for that tone and it seems to be related to Hardware Connect. Once I left the computer running for an hour and a half before updating drivers and it ran fine. I can run programs like calculator, Paint, scan with Windows Defender, etc. but as soon as I update that driver, I get the tone and then black screen.

    I've also tested running it with only one stick of RAM (in the proper slot as stated in the manual) and then reseated both sticks with no change.

    At first I thought something glitched in Windows but a format and reinstall doesn't solve it so now I'm wondering if it's a hardware issue? I don't have any spare parts compatible with this rig though so I'd have to take it to a shop or buy something. Any and all help is appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    Which driver and version are you installing from the CD.
    You need the Intel(R) Gigabit Ethernet Driver V19.1.51.0 for Windows 7/8/8.1 32bit & 64bit.(WHQL)
    According the info on Asus your motherboard is Windows 10 Ready, are you not incidentely installing the windows 10 drivers Intel Lan Driver V20.1.2019.0 for Win 10 (WHQL) .
      My System SpecsSystem Spec

  3. #3


    Posts : 15
    Windows 8.1 64 bit


    Thanks for the reply.

    In device manager, I click to find the driver from the CD/DVD drive in the folder marked "drivers" and it just finds it automatically. When I get home from work later today, I'll check to see what's updating and post results here.
      My System SpecsSystem Spec

  4. #4


    Posts : 15
    Windows 8.1 64 bit


    I downloaded and saved to a USB stick, file V19.1.51.0 from the Asus web site support page for my motherboard. I then reinstalled Windows and clicked Autorun in the downloaded file. It installed and I was able to get on the web for a few minutes but it did go to black screen again. What can I do now?
      My System SpecsSystem Spec

  5. #5


    Posts : 660
    windows 8.1


    Was previously the windows 10 version installed, before reinstalling and installing the windows 8.1 driver version
    If Yes, than the system may have installed more windows 10 driver versions from the motherboard CD
    And another (faulty)driver may crash the system.
    Do you have more exlamation marks in your Device Manager.
    Look at the driverversions and compare them with Windows 8.1 drivers versions on the Asus website.
      My System SpecsSystem Spec

  6. #6


    Posts : 15
    Windows 8.1 64 bit


    I can't see anything so I have no idea what driver was previously installed. The only way I can update the driver is to reinstall Windows because shortly after I update the network driver it goes to black screen. Within 10 minutes or so. I format before I install Windows so it's clean.

    Yes, I have more exclamation marks. PCI Simple Comm, SM Bus Controller, Unknown device, and High Def Audio, although there is already one High Def Audio that is fine.

    I had a thought this morning that I think may be good to try. When I install Windows I tell it not to automatically run Windows Update because I like to do that manually. However, I don't change the auto update for apps and such. I think I'll reinstall tonight and select all of those to manual and see what happens. I suspect once the network is connected, it's auto updating something and once it does, I get that tone and then immediately black screen. I feel silly for not thinking of that previously but sometimes I get an epiphany while taking a hot shower LoL.
      My System SpecsSystem Spec

  7. #7


    Posts : 660
    windows 8.1


    Asus recommends a certain sequence of installing the driver in their fac.
    FAQ
    Is there any suggestion procedure to install the drivers?The installation sequence of the drivers is important for the system efficiency.

    It is recommended to install the driver for the motherboard chipset first.

    You can refer to the suggestion sequence below:
    1. Operation System.
    2. The driver for the motherboard chipset.
    3. Other drivers(such as Audio, LAN, Graphic).
    4. The latest service pack for the Operation System.
    Also look on the motherboard driver Cd if you have the possibility to install only windows 8.1 drivers
      My System SpecsSystem Spec

  8. #8


    Posts : 15
    Windows 8.1 64 bit


    I installed Windows again and this time I did not install the network driver but instead worked on the other drivers and utilities from the motherboard CD. While the graphics driver was installing, it went to black screen. So I'm looking at the ASUS web site to find a good driver, and they list three. 10.18.14.4206, 10.18.10.3910, and 10.18.14.3496 as listed here Z97-AR | Motherboards | ASUS USA after selecting Win 8.1 and then under VGA.

    I don't get it. This is the exact same hardware when I build this back in April and it set up and ran flawlessly since then up until now with the same Windows and ASUS mobo discs. I don't think Win 10 was introduced yet. This last time it wasn't even connecting to the internet to update anything.

    I do appreciate your help and patience with me on this until we get it solved.
      My System SpecsSystem Spec

  9. #9


    Posts : 660
    windows 8.1


    What is vga driver version on the Cd, is it compatible with windows 8.1.
    I would install the latest windows 8.1 (64bit) version10.18.14.4206 from the website.

    And i would wait with installing the utullities untill your system is stable .
      My System SpecsSystem Spec

  10. #10


    Posts : 15
    Windows 8.1 64 bit


    Copy/Pasted from the CD Installation Readme:
    Driver Version: 15.33.18.64.3469Package: 220932
    Intel(R) Graphics Driver: 10.18.10.3469
    Intel(R) Display Audio Driver: 6.16.0.3135

    Operating System(s):
    Microsoft Windows* 7 64
    Microsoft Windows* 8 64
    Microsoft Windows* 8.1 64
    Release Date: March 11, 2014

    Same result running install after saving and extracting the latest driver file from the Asus web site. I hear tones and then black screen. What do you think?
      My System SpecsSystem Spec

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