Windows 8 and 8.1 Forums


Win 8.1 Crashes At Random Times

  1. #1


    Posts : 10
    Windows 8.1 Pro 64 Bit

    Win 8.1 Crashes At Random Times


    Hello there,

    I just hope my computer doesn't crash while I am typing this. I have recently formatted and installed a fresh copy of windows 8.1 with the latest updates. I also installed all updates suggested by Sony Vaio update application so in this regard my computer is very updated including the latest BIOS firmware.

    The problem is with the laptop crashing at random times whether plugged to or unplugged from the power. The unexpected shut down may take 30 seconds or 1 hour or even 5 hours to happen. I am not able to associate the shut down with anything wrong I am doing to the system. At first, I though it could be from the power setting but its very unlikely because the shut down occurs while I am actively using the machine.

    I've used the diagnostic tool from the website and I took a look at the report but to tell you the truth I dont know what the heck is going on

    please guys if you can help me solve it or point me to where the problem may hide , i'll truly appreciate it
    Last edited by HipHoper; 11 Dec 2015 at 15:47.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Hi HipHoper,

    Welcome to the 8forums.

    Just for pre-caution, please make sure Ccleaner is properly configured for dumps.
    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:
    Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from your manufacturer Sony. Be sure to ONLY install the drivers.
    Code:
    ffffd000`277bb2e0  fffff800`29827400Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0x3e0400
    0: kd> lmvm igdkmd64
    start             end                 module name
    fffff800`29447000 fffff800`29867000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Wed Nov 13 16:26:34 2013 (52839A2A)
        CheckSum:         00413411
        ImageSize:        00420000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Let me know how it goes
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    Windows 8.1 Pro 64 Bit


    First of all I'd like to thank you axe0 for looking at my problem.

    I have done exactly what you suggested. I also cleared the event viewer to have a better view on what could trigger this crash.

    I am crossing my fingers, I will keep using my machine normally and I will update you with the result. Now while we are waiting, I found some strange warnings and errors in the event viewer. They could hint to the origin of the problem.

    Please see if this has any thing to do with the crash.

    HTML Code:
    The driver \Driver\WudfRd failed to load for the device HID\VID
    I'll report the rest as they appear

      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Quote Originally Posted by HipHoper View Post
    First of all I'd like to thank you axe0 for looking at my problem.

    I have done exactly what you suggested. I also cleared the event viewer to have a better view on what could trigger this crash.

    I am crossing my fingers, I will keep using my machine normally and I will update you with the result. Now while we are waiting, I found some strange warnings and errors in the event viewer. They could hint to the origin of the problem.

    Please see if this has any thing to do with the crash.

    HTML Code:
    The driver \Driver\WudfRd failed to load for the device HID\VID
    I'll report the rest as they appear

    That is something you shouldn't do, the event viewer is very important for troubleshooting, clearing it may remove important events.
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Windows 8.1 Pro 64 Bit


    I saved copies of the events before clearing them.

    I am gonna leave the machine running and will report the status. So far no crashes but to make sure, I'll load the machine like I usually do for few hours and see what happens.
      My System SpecsSystem Spec

  6. #6


    Posts : 10
    Windows 8.1 Pro 64 Bit


    right after the post above, I ran an application called HW CPUID and then the laptop crashed down face first.

    Here's some of the errors and warnings after this crash.

    Code:
    The driver \Driver\WUDFRd failed to load for the device ACPI\NXP5442\2&daba3ff&2.
    Code:
    The driver \Driver\WudfRd failed to load for the device HID\VID_0483&PID_91D1&Col01\6&1ee98eef&7&0000.
    Code:
    The previous system shutdown at 11:59:40 AM on ‎12/‎12/‎2015 was unexpected.
    Code:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    I also attached the new dump file...
      My System SpecsSystem Spec

  7. #7



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro
      My System SpecsSystem Spec

  8. #8


    Posts : 10
    Windows 8.1 Pro 64 Bit


    If you see the version number, its the same for the 2014 and 2015 version R1130VA

    I tried but here's the message i get when I try to reinstall the BIOS

    Attachment 66601

    Do I need to flush the BIOS?
      My System SpecsSystem Spec

  9. #9



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Is wbflash a program for updating the BIOS?

    Is the BIOS loaded for optimal settings?
      My System SpecsSystem Spec

  10. #10


    Posts : 10
    Windows 8.1 Pro 64 Bit


    WBflash is what i downloaded from Sony.. optimal settings? I believe so because i never played with the BIOS.

    I'd like to leave it on its default state...
      My System SpecsSystem Spec

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