Windows 8 and 8.1 Forums


Random reboots on my Windows 8.1 system

  1. #1


    Posts : 5
    Windows 8.1

    Random reboots on my Windows 8.1 system


    Hello everyone,

    I'd very much appreciate it if some of you could look at my zip file attached, and hopefully shed some light on why my Windows 8.1 system randomly reboots.

    All Windows updates are up-to-date, as is graphics driver, motherboard drivers etc.Attachment 66476

    This can happen anytime - when I am doing some light surfing, working on a document, playing a game, watching a movie etc, no real rhyme or reason I can see.

    Let me know if you need any further information,

    All the best,

    Andy.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below




    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

    Remove ASUS software, it is known for causing bluescreens.

    I suggest to test every hard drive connected and the memory.
    The 0x24, 0x1A, 0x124 and 0x101 are generally caused by hardware problems, the 0x24 specific the hard drive and the 0x1A the memory.




    Random reboots on my Windows 8.1 system Diagnostic Test Random reboots on my Windows 8.1 system
    RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums


    Note   Note



    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    Random reboots on my Windows 8.1 system Diagnostics Test Random reboots on my Windows 8.1 system
    HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums


    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.



    Run chkdsk
    Disk Check - Windows 7 Help Forums


    Run HDTune to

    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.


    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are

    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the

      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.





    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling system and other used stuff.
    How to fill in your system specs:

      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1


    Thanks for your extensive reply Axe0 - I'm just working through all your suggestions gradually, and running my machine for a few days after each change, to determine what the culprit is.

    All the best,

    Andy.
      My System SpecsSystem Spec

  4. #4


    Posts : 2
    windows 8.1


    hi i am new member and sorry that i replied here but i got same problem with reboot netio.sys blue screen.that happens when i open heroes of newearth game!!i additionaly i noticed that my mc afee antivirus has expired and a message came turn off mc afee and open windows defender (if that assosiated with the reboot)!! plz tell me how can i send you the zip files that all send you,i only tried c: windows minidump and send there the result i made it zip how i can send it you here?thank you for your concern
      My System SpecsSystem Spec

  5. #5



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Quote Originally Posted by akoukos21 View Post
    hi i am new member and sorry that i replied here but i got same problem with reboot netio.sys blue screen.that happens when i open heroes of newearth game!!i additionaly i noticed that my mc afee antivirus has expired and a message came turn off mc afee and open windows defender (if that assosiated with the reboot)!! plz tell me how can i send you the zip files that all send you,i only tried c: windows minidump and send there the result i made it zip how i can send it you here?thank you for your concern
    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    Windows 8.1


    Attachment 66649Hello everyone,

    I'm afraid, despite following Axe0's excellent suggestions/instructions, I am still suffering random blue screens and reboots, and it seems every time it happens, I get a different message. The latest one, 5 minutes ago said "NTFS_FILE_SYSTEM!, I have also had "MEMORY_MANAGEMENT" recently

    I ran METEST86 for 10 passes - there were zero errors. Daemon Tools has been removed, ASUS software has been removed, I am not overclocking my CPU in any way, and HD scans reported no errors.

    I attach the latest, new zip diagnostic file, for you guys to look at, and thanks for any help and advice you can offer.

    Andy.
      My System SpecsSystem Spec

  7. #7



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Below aren't really troubleshooting suggestions, but suggestions that improve the troubleshooting process.

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:



    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling system and other used stuff.
    How to fill in your system specs:

      My System SpecsSystem Spec

  8. #8


    Posts : 5
    Windows 8.1


    System specs updated, as best to my knowledge.

    Andy.
      My System SpecsSystem Spec

  9. #9


    Posts : 660
    windows 8.1


    Your latest bsod has a bugcheck system_service_exception 3B
    Probably caused by wdfilter.sys. this is the Windows 8 CP - Microsoft antimalware file system filter driver.
    This being a windows driver, normally we need to look further for the real culprit.
    The procesname mentioned RapportMgmt Ser, this probably connected to/ or part of software from Trusteer.
    Do you or did you use any software from Trusteer ( antimalware/virus etc.)
      My System SpecsSystem Spec

  10. #10



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please uninstall Trusteer Endpoint Protection
    Uninstalling Trusteer Rapport (Windows 8 and Windows 7)
    scroll down for the uninstall instructions, end of the page
    • To uninstall Trusteer Rapport:


    • Open the Control Panel.
    • Under Programs, click Uninstall a program.
    • In the list of programs, double-click Trusteer Endpoint Protection. A confirmation message appears.
    • Click Yes. A Trusteer Rapport dialog box appears, showing you recent events Trusteer Rapport successfully prevented.
    • Click Continue. Another Trusteer Rapport dialog box appears, offering you assistance with technical problems you may have had with Trusteer Rapport. Before continuing with the uninstall, close any files and applications you may have open.
    • Click No Thanks, Uninstall Now. Trusteer Rapport completes the uninstall as requested. Once the uninstall is complete, a new browser window opens, asking for your feedback about Trusteer Rapport and a few basic questions.
    Code:
    ffffd001`537a1b20  fffff800`421b85e0Unable to load image \??\C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for RapportPG64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RapportPG64.sys
     RapportPG64+0x6d5e0
      My System SpecsSystem Spec

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Random reboots on my Windows 8.1 system
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