Random reboots on my Windows 8.1 system

S

studsr

New Member
Messages
5
Hello everyone,

I'd very much appreciate it if some of you could look at my zip file attached, and hopefully shed some light on why my Windows 8.1 system randomly reboots.

All Windows updates are up-to-date, as is graphics driver, motherboard drivers etc.View attachment 66476

This can happen anytime - when I am doing some light surfing, working on a document, playing a game, watching a movie etc, no real rhyme or reason I can see.

Let me know if you need any further information,

All the best,

Andy.
 

My Computer

System One

  • OS
    Windows 8.1
Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

  1. Uninstall Daemon Tools
  2. Download the SPTD standalone installer and follow these steps:
    • Double click the executable to open it
    • Click on the button shown below

34700d1440923396-bsod-0x124-whea_uncorrectable_error-nothing-works-a887c9d9e7.png


If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

Remove ASUS software, it is known for causing bluescreens.

I suggest to test every hard drive connected and the memory.
The 0x24, 0x1A, 0x124 and 0x101 are generally caused by hardware problems, the 0x24 specific the hard drive and the 0x1A the memory.




Diagnostic Test

RAM TEST


arrow.png
Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums


Note   Note
picture.php



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.






Diagnostics Test

HDD TEST


arrow.png
Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums


Note   Note
Do not run SeaTools on an SSD as the results will be invalid.




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Run chkdsk
Disk Check - Windows 7 Help Forums


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Run HDTune to

  • scan for errors, no quick scan but full scan
  • check the health,
  • benchmark.

It may take some time, but please take the time you need to perform it properly.
Let me know what the results are

  • of the error scan,
  • make a screenshot of the health of every hard drive and post the screenshots,
  • post screenshots with the benchmark of the
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.



Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling system and other used stuff.
How to fill in your system specs:
picture.php

picture.php
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Thanks for your extensive reply Axe0 - I'm just working through all your suggestions gradually, and running my machine for a few days after each change, to determine what the culprit is.

All the best,

Andy.
 

My Computer

System One

  • OS
    Windows 8.1
hi i am new member and sorry that i replied here but i got same problem with reboot netio.sys blue screen.that happens when i open heroes of newearth game!!i additionaly i noticed that my mc afee antivirus has expired and a message came turn off mc afee and open windows defender (if that assosiated with the reboot)!! plz tell me how can i send you the zip files that all send you,i only tried c: windows minidump and send there the result i made it zip how i can send it you here?thank you for your concern
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    toshiba
    Graphics Card(s)
    amd radeon
    Browser
    mozilla
akoukos21 said:
hi i am new member and sorry that i replied here but i got same problem with reboot netio.sys blue screen.that happens when i open heroes of newearth game!!i additionaly i noticed that my mc afee antivirus has expired and a message came turn off mc afee and open windows defender (if that assosiated with the reboot)!! plz tell me how can i send you the zip files that all send you,i only tried c: windows minidump and send there the result i made it zip how i can send it you here?thank you for your concern
Click to expand...
http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
View attachment 66649Hello everyone,

I'm afraid, despite following Axe0's excellent suggestions/instructions, I am still suffering random blue screens and reboots, and it seems every time it happens, I get a different message. The latest one, 5 minutes ago said "NTFS_FILE_SYSTEM!, I have also had "MEMORY_MANAGEMENT" recently

I ran METEST86 for 10 passes - there were zero errors. Daemon Tools has been removed, ASUS software has been removed, I am not overclocking my CPU in any way, and HD scans reported no errors.

I attach the latest, new zip diagnostic file, for you guys to look at, and thanks for any help and advice you can offer.

Andy.
 

My Computer

System One

  • OS
    Windows 8.1
Below aren't really troubleshooting suggestions, but suggestions that improve the troubleshooting process.

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.
Or configure Ccleaner to not remove dump files:
a996d6272d.png



Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling system and other used stuff.
How to fill in your system specs:
picture.php

picture.php
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Your latest bsod has a bugcheck system_service_exception 3B
Probably caused by wdfilter.sys. this is the Windows 8 CP - Microsoft antimalware file system filter driver.
This being a windows driver, normally we need to look further for the real culprit.
The procesname mentioned RapportMgmt Ser, this probably connected to/ or part of software from Trusteer.
Do you or did you use any software from Trusteer ( antimalware/virus etc.)
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
Please uninstall Trusteer Endpoint Protection
Uninstalling Trusteer Rapport (Windows 8 and Windows 7)
scroll down for the uninstall instructions, end of the page

  • [*=left]To uninstall Trusteer Rapport:


  • [*=left]Open the Control Panel.
    [*=left]Under Programs, click Uninstall a program.
    [*=left]In the list of programs, double-click Trusteer Endpoint Protection. A confirmation message appears.
    [*=left]Click Yes. A Trusteer Rapport dialog box appears, showing you recent events Trusteer Rapport successfully prevented.
    [*=left]Click Continue. Another Trusteer Rapport dialog box appears, offering you assistance with technical problems you may have had with Trusteer Rapport. Before continuing with the uninstall, close any files and applications you may have open.
    [*=left]Click No Thanks, Uninstall Now. Trusteer Rapport completes the uninstall as requested. Once the uninstall is complete, a new browser window opens, asking for your feedback about Trusteer Rapport and a few basic questions.
Click to expand...
Code: 
ffffd001`537a1b20  fffff800`421b85e0Unable to load image \??\C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RapportPG64.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportPG64.sys
 RapportPG64+0x6d5e0
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
OK, Trusteer Endpoint Protection has been uninstalled (it was there, on the recommendation of my online banking).

Also changed CCleaner settings to stop it deleting memory dumps - I shall report back if this has made a difference.

Thanks again for your help folks!

Andy.
 

My Computer

System One

  • OS
    Windows 8.1
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