Windows 8 and 8.1 Forums

BSOD: 0x00000116

  1. #1


    Posts : 53
    Microsoft Windows 8.1 64-bit

    BSOD: 0x00000116


    Hello,been having problems with random crashes for some time and looking for assistance.
    I have tried researching online to gain a better understanding and seen no solutions yet or direction forward.

    -Done a refresh of Windows + complete reset.
    -Updated drivers.
    -Used sfc /scannow.
    Dump files - WhoCrashed findings of current situation:

    System Information (local)

    Computer name: FAMILYPC
    Windows version: Windows 8.1 , 6.3, build: 9600
    Windows dir: C:\WINDOWS
    Hardware: XPS 8700, Dell Inc., 0KWVT8
    CPU: GenuineIntel Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz Intel586, level: 6
    4 logical processors, active mask: 15
    RAM: 8537190400 bytes total




    Crash Dump Analysis


    Crash dump directory: C:\WINDOWS\Minidump

    Crash dumps are enabled on your computer.

    On Sat 21/11/2015 20:07:11 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\112115-15406-01.dmp
    This was probably caused by the following module: atikmpag.sys (atikmpag+0xCC38)
    Bugcheck code: 0x116 (0xFFFFE001B6113300, 0xFFFFF800A70B2C38, 0x0, 0xD)
    Error: VIDEO_TDR_ERROR
    file path: C:\WINDOWS\system32\drivers\atikmpag.sys
    product: AMD driver
    company: Advanced Micro Devices, Inc.
    description: AMD multi-vendor Miniport Driver
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



    On Sat 21/11/2015 20:07:11 GMT your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: atikmpag.sys (0xFFFFF800A70B2C38)
    Bugcheck code: 0x116 (0xFFFFE001B6113300, 0xFFFFF800A70B2C38, 0x0, 0xD)
    Error: VIDEO_TDR_ERROR
    file path: C:\WINDOWS\system32\drivers\atikmpag.sys
    product: AMD driver
    company: Advanced Micro Devices, Inc.
    description: AMD multi-vendor Miniport Driver
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

    DM Log collector findings:
    Attachment 66409

    -Ch3z

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Hi Ch3ZGr8r,

    Welcome to the 8forums.

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:


    Since all the crashes are 0x116 and 1 a 0x119 the crashes are related to the graphics.
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD
    Code:
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    3: kd> lmvm atikmpag
    start             end                 module name
    fffff800`a70a6000 fffff800`a714e000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Wed Jul 22 03:11:28 2015 (55AEEDC0)
        CheckSum:         000AF09F
        ImageSize:        000A8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  3. #3


    Posts : 53
    Microsoft Windows 8.1 64-bit


    Alright I shall try this. Thanks for quick reply.

    Edit - Uninstalled drivers through Display Driver Uninstaller and installed new ones from AMD. I shall post updates if this has worked and no further crashes.
    Last edited by Ch3zGr8r; 22 Nov 2015 at 12:03.
      My System SpecsSystem Spec

  4. #4


    Posts : 53
    Microsoft Windows 8.1 64-bit

    Problem has reoccurred


    Hello
    In the period of time of me replying two crashes have happened again , despite driver reinstallation and following steps.
    I have attached DM Log collector results.
    -Ch3z
      My System SpecsSystem Spec

  5. #5



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Lets try it again, but this time ONLY install the drivers
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers.
      My System SpecsSystem Spec

  6. #6


    Posts : 53
    Microsoft Windows 8.1 64-bit


    Still facing same issue it seems.

    DM Log
    Attachment 66521
      My System SpecsSystem Spec

  7. #7



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling system and other used stuff.
    How to fill in your system specs:

      My System SpecsSystem Spec

  8. #8


    Posts : 53
    Microsoft Windows 8.1 64-bit


    Okay system specs filled out to best of ability.
      My System SpecsSystem Spec

  9. #9



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    What exactly happens when there is a crash and what are you doing when a crash occurs?
      My System SpecsSystem Spec

  10. #10


    Posts : 53
    Microsoft Windows 8.1 64-bit


    A crash seems to occur every week or so.During a crash I would be using the computer actively playing a video game, browsing on the internet or completing work.
    Crashes that have occured seem to freeze entire screen and go into a phase were screen is mostly black with graphical pixelation.This would last for 15 seconds or so .Then the computer I assume would attempt to reboot normally. Computer eventually loads up normally.
      My System SpecsSystem Spec

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BSOD: 0x00000116
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