Windows 8 and 8.1 Forums

BSOD: 0x00000116

  1. #41


    Posts : 53
    Microsoft Windows 8.1 64-bit



    Hmm, another crash occurred.
    Reports posted.

    Installed drivers from Dell website but got a Windows update, updating to latest driver version which I assume is 15.200.1065.0, Which is the same as previous post

    Image shows driver version to be: 15.200.1065.0 which should relate to linked page.
    I have also used the auto detect utility to check that drivers are up to date.

    Attachment 66845Attachment 66846

    Would it be worth downloading from Dell website again but without carrying out the Windows update or maybe trying out the Radeon Software Crimson Edition that is now being released instead of Catalyst Software Suite on the AMD website
    ---> Legacy?

    Any other suggestions?

    Last edited by Ch3zGr8r; 30 Dec 2015 at 19:49.

      My System SpecsSystem Spec

  2. #42



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please update your bluetooth drivers: Product Support | Dell US
    Please update CyberLink software
    Please update or reinstall iTunes
    Please update the Realtek USB card reader driver: Driver Reference Table - RtsUStor.sys
    Please update the Realtek network driver: Driver Reference Table - Rt630x64.sys
    Please update the Intel chipset drivers: Driver Reference Table - HECIx64.sys
      My System SpecsSystem Spec

  3. #43


    Posts : 53
    Microsoft Windows 8.1 64-bit


    Ok, updates have been applied to best of ability.
      My System SpecsSystem Spec

  4. #44


    Posts : 53
    Microsoft Windows 8.1 64-bit


    Crash reoccurred, file attached.
      My System SpecsSystem Spec

  5. #45


    Posts : 660
    windows 8.1


    Both dumpfiles 30-12 and 14-1-16 are again Atikmpag.sys Timestamp: Wed Jul 22 03:11:28 2015 (55AEEDC0)

    Did you installed the Dell driver with version number Version 12.100.0, A00 from 11 aug 2015.
    Dell recommends this driver
    Dell recommends applying this update during your next scheduled update cycle. The update contains feature enhancements or changes that will help keep your system software current and compatible with other system modules (firmware, BIOS, drivers and software).
    download AMD Radeon HD 7470,HD 7570 Graphics HD 8490 and HD 8570 Graphics Driver Driver Details | Dell US
      My System SpecsSystem Spec

  6. #46


    Posts : 53
    Microsoft Windows 8.1 64-bit


    I have not seen this driver release of the 11 Aug 2015. I shall try this then.
      My System SpecsSystem Spec

  7. #47


    Posts : 53
    Microsoft Windows 8.1 64-bit


    This driver does not seem to work. The computer stays with default Microsoft basic adapter after installation of the new driver.
    This package provides AMD Radeon HD 8490,HD 8570,HD 7470,HD 7570 Graphics Driver and is supported on OptiPlex 3010/3020/9020/XE2 and Vostro 3800/3900/3900G/3902 running the following Operating Systems: Windows 7, 8 and 8.1.
    Perhaps this suggests that this driver is not meant for the XPS 8700?
      My System SpecsSystem Spec

  8. #48



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Other then trying another slot and/or using a different GPU, I wouldn't know what else you can try.
      My System SpecsSystem Spec

  9. #49


    Posts : 53
    Microsoft Windows 8.1 64-bit


    By any chance would a BIOS update be worth doing, since there is one available?
      My System SpecsSystem Spec

  10. #50



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    A BIOS update is certainly worth a short, but be aware that a BIOS update may also make things worse.
      My System SpecsSystem Spec

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