Windows 8 and 8.1 Forums

BSOD: 0x00000116

  1. #31



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Do you have another GPU or do you know someone from who you can borrow a GPU?

      My System SpecsSystem Spec

  2. #32


    Posts : 53
    Microsoft Windows 8.1 64-bit


    Unfortunately not. I neither have one spare and is unable to borrow one at this current time.
      My System SpecsSystem Spec

  3. #33



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Are you overclocking anything?
      My System SpecsSystem Spec

  4. #34


    Posts : 53
    Microsoft Windows 8.1 64-bit


    Nothing should be overclocked as far as I'm aware. Just brought normally from Dell website, with no added overclocking. Is there a specific way to check and guarantee this information?
      My System SpecsSystem Spec

  5. #35



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    It is normally done via the BIOS, but I'm not too sure with Dell anymore.
      My System SpecsSystem Spec

  6. #36


    Posts : 660
    windows 8.1


    What is your driver version exactly.
    Did you update the driver with a newer AMDDriver (lately.) The Date of the driver is 22 july 2015 in the last Dumpfile (atikmpag.sys)
    Your Geforce 7570 has a "customized" driver Video_Driver_CR5X9_WN_13.152_A00.EXE from 17 0ct 2013 see this page AMD Graphics HD7570/HD7470 Driver Driver Details | Dell US

    Common issues that can cause a TDR:


    • Incorrect memory timings or voltages
    • Insufficient/problematic PSU
    • Corrupt driver install
    • Overheating
    • Unstable overclocks (GPU or CPU)
    • Incorrect MB voltages (generally NB/SB)
    • Faulty graphics card
    • A badly written driver or piece of software, but this is an unlikely cause in most cases
    • Driver conflicts
    • Another possibility that people tend not to like to hear, is that you are simply asking too much of your graphics card. What I mean by this, is that if you have your settings too high and the graphics card struggles and falls to very low FPS, then something graphically complex occurs, the GPU may not be able to respond and a TDR error may occur
      My System SpecsSystem Spec

  7. #37


    Posts : 53
    Microsoft Windows 8.1 64-bit


    Indeed, I have updated to latest AMD driver for Radeon 7570 from AMD website, due to being advised to in previous posts.
    Updated from --->Legacy
    Have also used auto detect utility from AMD to find latest drivers as well.

    Image shows driver version to be: 15.200.1065.0 which should relate to linked page.
    I have also used the auto detect utility to check that drivers are up to date.

    Attachment 66759

    I have had a look at the link provided:

    Your Geforce 7570 has a "customized" driver Video_Driver_CR5X9_WN_13.152_A00.EXE from 17 0ct 2013 see this page AMD Graphics HD7570/HD7470 Driver Driver Details | Dell US
    Wouldn't this driver be outdated for the AMD Graphics HD7570 or would it be advisable to switch to this driver version instead?
      My System SpecsSystem Spec

  8. #38


    Posts : 660
    windows 8.1


    This Geforce HD 7570 seems to be a special OEM videcard only for OEM(Dell). And it looks like that Dell made "customized" drivers special for this Desktopserie.
    But the driver on their website is named a windows 8.1 driver.
    See also this thread on the Dellforum. Can XPS 8500 use video drivers from AMD's site for HD 7570? - Video - Desktop - Dell Community .

    I don't know of it stops VideoTDR faillures but did you have these problems before you updated to the "normal" AMDdrivers.

    I would say give it a try
      My System SpecsSystem Spec

  9. #39


    Posts : 53
    Microsoft Windows 8.1 64-bit


    I can't remember exactly if the problems were present with default driver version and not using AMD drivers as problems have been happening for a while. Nevertheless, I will carry out a fresh install of the driver version you have provided and see if any crashes arise.

    I shall also continue looking around forums for extra solutions. Moreover have found additional updates for Dell support applications, which may also aid software/hardware wise.

    -I assume
    Your Geforce 7570 / This Geforce HD 7570
    is just an accidental miss type. As the GPU I think is called AMD Radeon HD 7570. No worries in advance.

    Thanks for the continued guidance and Merry Christmas.
    Will post for further updates.
      My System SpecsSystem Spec

  10. #40


    Posts : 660
    windows 8.1


    is just an accidental miss type. As the GPU I think is called AMD Radeon HD 7570. No worries in advance.
    Yes, a slip of the keyboard
      My System SpecsSystem Spec

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