BSOD atikmdag.sys system_thread_service_exception. 7970m.

STEVEN3108

New Member
Messages
11
Hi all,

Really need some help with this.
My Alienware M18X R2 laptop keeps getting this BSOD atikmdag.sys when the driver installs.
I;ve tried the following:

System restore
Various drivers from both Dell/AMD site.
Complete resintall of OS.
CC cleaner.
DDU uninstall for AMD drivers.

What I've noticed is that the BSOD only happens when installing the driver on the second GPU
The main card runs fine but to install the driver I have to do it via device manager and disable/uninstall the second GPU so that i can get the driver on without a BSOD.
These are 7970m crossfire cards.

I've attached the .dmp files so please any info on this would be great. I'm pretty much at my witts end here.

Cheers.
 

My Computer

System One

  • OS
    WINDOWS 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ALIENWARE M18X R2
    CPU
    I7 3630QM
    Memory
    8GB
    Graphics Card(s)
    7970M CROSSFIRE
    Sound Card
    SOUNDBLASTER
    Screen Resolution
    1080P
    Hard Drives
    500GB HDD
Hi STEVEN3108,

Welcome to the 8forums.

You mean you didn't install the drivers from your manufacturer Alienware?
Laptop manufacturers alter their drivers in such a way that you're forced to only install their drivers. Other drivers won't function properly.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Hi STEVEN3108,

Welcome to the 8forums.

You mean you didn't install the drivers from your manufacturer Alienware?
Laptop manufacturers alter their drivers in such a way that you're forced to only install their drivers. Other drivers won't function properly.

Sorry should of been clearer. I've tried drivers from both Dell (Alienware) & AMD and none of them have worked for me.
 

My Computer

System One

  • OS
    WINDOWS 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ALIENWARE M18X R2
    CPU
    I7 3630QM
    Memory
    8GB
    Graphics Card(s)
    7970M CROSSFIRE
    Sound Card
    SOUNDBLASTER
    Screen Resolution
    1080P
    Hard Drives
    500GB HDD
Try following below
Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from your manufacturer. Be sure to use custom/advanced installation to ONLY install the drivers.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Try following below
Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from your manufacturer. Be sure to use custom/advanced installation to ONLY install the drivers.

I've done this and still get a BSOD as soon as the driver begins to install onto the second graphics card.
Could I have a faulty GPU?
 

My Computer

System One

  • OS
    WINDOWS 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ALIENWARE M18X R2
    CPU
    I7 3630QM
    Memory
    8GB
    Graphics Card(s)
    7970M CROSSFIRE
    Sound Card
    SOUNDBLASTER
    Screen Resolution
    1080P
    Hard Drives
    500GB HDD
We can find that out by testing them



Diagnostic test

GPU TEST


arrow.png
Run Furmark to test your GPU. Furmark tutorial

Note   Note
Run Furmark for around 30 minutes




warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
We can find that out by testing them



Diagnostic test

GPU TEST


arrow.png
Run Furmark to test your GPU. Furmark tutorial

Note   Note
Run Furmark for around 30 minutes




warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high


Will Furmark run on both GPUs as I have to disable the second one in device manager as it's the only way to ensure I don't get a BSOD?
I guess there's nothing in my .DMP files that show if it could just be a driver clash?
 

My Computer

System One

  • OS
    WINDOWS 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ALIENWARE M18X R2
    CPU
    I7 3630QM
    Memory
    8GB
    Graphics Card(s)
    7970M CROSSFIRE
    Sound Card
    SOUNDBLASTER
    Screen Resolution
    1080P
    Hard Drives
    500GB HDD
Furmark will only run on the one having drivers ready.

The AMD video drivers have been flagged, but it doesn't mean the GPU isn't faulty.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Furmark will only run on the one having drivers ready.

The AMD video drivers have been flagged, but it doesn't mean the GPU isn't faulty.

Furmark ran fine but had to abort due to my GPU hitting 92 degress pretty hot.
 

My Computer

System One

  • OS
    WINDOWS 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ALIENWARE M18X R2
    CPU
    I7 3630QM
    Memory
    8GB
    Graphics Card(s)
    7970M CROSSFIRE
    Sound Card
    SOUNDBLASTER
    Screen Resolution
    1080P
    Hard Drives
    500GB HDD
Way too hot, what are you using your PC for?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Way too hot, what are you using your PC for?

Use it for gaming mostly.
Whilst in game temps are around 70.
 

My Computer

System One

  • OS
    WINDOWS 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ALIENWARE M18X R2
    CPU
    I7 3630QM
    Memory
    8GB
    Graphics Card(s)
    7970M CROSSFIRE
    Sound Card
    SOUNDBLASTER
    Screen Resolution
    1080P
    Hard Drives
    500GB HDD
Are you switching between your GPU's?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

My Computer

System One

  • OS
    WINDOWS 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ALIENWARE M18X R2
    CPU
    I7 3630QM
    Memory
    8GB
    Graphics Card(s)
    7970M CROSSFIRE
    Sound Card
    SOUNDBLASTER
    Screen Resolution
    1080P
    Hard Drives
    500GB HDD
Like using GPU 1 for general stuff and GPU 2 for gaming.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Like using GPU 1 for general stuff and GPU 2 for gaming.

No I have enduro off so there 7970m is on all the time.
 

My Computer

System One

  • OS
    WINDOWS 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ALIENWARE M18X R2
    CPU
    I7 3630QM
    Memory
    8GB
    Graphics Card(s)
    7970M CROSSFIRE
    Sound Card
    SOUNDBLASTER
    Screen Resolution
    1080P
    Hard Drives
    500GB HDD
Disable 1 GPU and see how it goes
If it crashes, enable it and disable the other and see how it goes
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Disable 1 GPU and see how it goes
If it crashes, enable it and disable the other and see how it goes

The main 7970m card runs fine but if I disable it and enable the slave 7970m I get the same BSOD
 

My Computer

System One

  • OS
    WINDOWS 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ALIENWARE M18X R2
    CPU
    I7 3630QM
    Memory
    8GB
    Graphics Card(s)
    7970M CROSSFIRE
    Sound Card
    SOUNDBLASTER
    Screen Resolution
    1080P
    Hard Drives
    500GB HDD
Do you have warranty?
How old is your laptop?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

My Computer

System One

  • OS
    WINDOWS 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ALIENWARE M18X R2
    CPU
    I7 3630QM
    Memory
    8GB
    Graphics Card(s)
    7970M CROSSFIRE
    Sound Card
    SOUNDBLASTER
    Screen Resolution
    1080P
    Hard Drives
    500GB HDD
Do you know how to disassemble your laptop to clean it?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
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