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BSOD atikmdag.sys system_thread_service_exception. 7970m.
Hi all,
Really need some help with this.
My Alienware M18X R2 laptop keeps getting this BSOD atikmdag.sys when the driver installs.
I;ve tried the following:
System restore
Various drivers from both Dell/AMD site.
Complete resintall of OS.
CC cleaner.
DDU uninstall for AMD drivers.
What I've noticed is that the BSOD only happens when installing the driver on the second GPU
The main card runs fine but to install the driver I have to do it via device manager and disable/uninstall the second GPU so that i can get the driver on without a BSOD.
These are 7970m crossfire cards.
I've attached the .dmp files so please any info on this would be great. I'm pretty much at my witts end here.
Cheers.
OS
WINDOWS 8.1
Computer type
Laptop
System Manufacturer/Model
ALIENWARE M18X R2
CPU
I7 3630QM
Memory
8GB
Graphics Card(s)
7970M CROSSFIRE
Sound Card
SOUNDBLASTER
Screen Resolution
1080P
Hard Drives
500GB HDD
BSOD Analyst & Security Analyst
VIP Member
Pro User
Hi STEVEN3108,
Welcome to the 8forums.
You mean you didn't install the drivers from your manufacturer Alienware?
Laptop manufacturers alter their drivers in such a way that you're forced to only install their drivers. Other drivers won't function properly.
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Hi STEVEN3108,
Welcome to the 8forums.
You mean you didn't install the drivers from your manufacturer Alienware?
Laptop manufacturers alter their drivers in such a way that you're forced to only install their drivers. Other drivers won't function properly.
Sorry should of been clearer. I've tried drivers from both Dell (Alienware) & AMD and none of them have worked for me.
OS
WINDOWS 8.1
Computer type
Laptop
System Manufacturer/Model
ALIENWARE M18X R2
CPU
I7 3630QM
Memory
8GB
Graphics Card(s)
7970M CROSSFIRE
Sound Card
SOUNDBLASTER
Screen Resolution
1080P
Hard Drives
500GB HDD
BSOD Analyst & Security Analyst
VIP Member
Pro User
Try following below
Please uninstall
everything of AMD using
Display Driver Uninstaller and install new drivers from your manufacturer. Be sure to use custom/advanced installation to ONLY install the drivers.
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Try following below
Please uninstall
everything of AMD using
Display Driver Uninstaller and install new drivers from your manufacturer. Be sure to use custom/advanced installation to ONLY install the drivers.
I've done this and still get a BSOD as soon as the driver begins to install onto the second graphics card.
Could I have a faulty GPU?
OS
WINDOWS 8.1
Computer type
Laptop
System Manufacturer/Model
ALIENWARE M18X R2
CPU
I7 3630QM
Memory
8GB
Graphics Card(s)
7970M CROSSFIRE
Sound Card
SOUNDBLASTER
Screen Resolution
1080P
Hard Drives
500GB HDD
BSOD Analyst & Security Analyst
VIP Member
Pro User
We can find that out by testing them
Run
Furmark to test your GPU.
Furmark tutorial
Note
Run Furmark for around 30 minutes
Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
We can find that out by testing them
Run
Furmark to test your GPU.
Furmark tutorial
Note
Run Furmark for around 30 minutes
Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high
Will Furmark run on both GPUs as I have to disable the second one in device manager as it's the only way to ensure I don't get a BSOD?
I guess there's nothing in my .DMP files that show if it could just be a driver clash?
OS
WINDOWS 8.1
Computer type
Laptop
System Manufacturer/Model
ALIENWARE M18X R2
CPU
I7 3630QM
Memory
8GB
Graphics Card(s)
7970M CROSSFIRE
Sound Card
SOUNDBLASTER
Screen Resolution
1080P
Hard Drives
500GB HDD
BSOD Analyst & Security Analyst
VIP Member
Pro User
Furmark will only run on the one having drivers ready.
The AMD video drivers have been flagged, but it doesn't mean the GPU isn't faulty.
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Furmark will only run on the one having drivers ready.
The AMD video drivers have been flagged, but it doesn't mean the GPU isn't faulty.
Furmark ran fine but had to abort due to my GPU hitting 92 degress pretty hot.
OS
WINDOWS 8.1
Computer type
Laptop
System Manufacturer/Model
ALIENWARE M18X R2
CPU
I7 3630QM
Memory
8GB
Graphics Card(s)
7970M CROSSFIRE
Sound Card
SOUNDBLASTER
Screen Resolution
1080P
Hard Drives
500GB HDD
BSOD Analyst & Security Analyst
VIP Member
Pro User
Way too hot, what are you using your PC for?
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Way too hot, what are you using your PC for?
Use it for gaming mostly.
Whilst in game temps are around 70.
OS
WINDOWS 8.1
Computer type
Laptop
System Manufacturer/Model
ALIENWARE M18X R2
CPU
I7 3630QM
Memory
8GB
Graphics Card(s)
7970M CROSSFIRE
Sound Card
SOUNDBLASTER
Screen Resolution
1080P
Hard Drives
500GB HDD
BSOD Analyst & Security Analyst
VIP Member
Pro User
Are you switching between your GPU's?
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Are you switching between your GPU's?
Sorry what do you mean by switching?
OS
WINDOWS 8.1
Computer type
Laptop
System Manufacturer/Model
ALIENWARE M18X R2
CPU
I7 3630QM
Memory
8GB
Graphics Card(s)
7970M CROSSFIRE
Sound Card
SOUNDBLASTER
Screen Resolution
1080P
Hard Drives
500GB HDD
BSOD Analyst & Security Analyst
VIP Member
Pro User
Like using GPU 1 for general stuff and GPU 2 for gaming.
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Like using GPU 1 for general stuff and GPU 2 for gaming.
No I have enduro off so there 7970m is on all the time.
OS
WINDOWS 8.1
Computer type
Laptop
System Manufacturer/Model
ALIENWARE M18X R2
CPU
I7 3630QM
Memory
8GB
Graphics Card(s)
7970M CROSSFIRE
Sound Card
SOUNDBLASTER
Screen Resolution
1080P
Hard Drives
500GB HDD
BSOD Analyst & Security Analyst
VIP Member
Pro User
Disable 1 GPU and see how it goes
If it crashes, enable it and disable the other and see how it goes
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Disable 1 GPU and see how it goes
If it crashes, enable it and disable the other and see how it goes
The main 7970m card runs fine but if I disable it and enable the slave 7970m I get the same BSOD
OS
WINDOWS 8.1
Computer type
Laptop
System Manufacturer/Model
ALIENWARE M18X R2
CPU
I7 3630QM
Memory
8GB
Graphics Card(s)
7970M CROSSFIRE
Sound Card
SOUNDBLASTER
Screen Resolution
1080P
Hard Drives
500GB HDD
BSOD Analyst & Security Analyst
VIP Member
Pro User
Do you have warranty?
How old is your laptop?
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Do you have warranty?
How old is your laptop?
No warranty. Laptop is 3 years old in 2 weeks.
OS
WINDOWS 8.1
Computer type
Laptop
System Manufacturer/Model
ALIENWARE M18X R2
CPU
I7 3630QM
Memory
8GB
Graphics Card(s)
7970M CROSSFIRE
Sound Card
SOUNDBLASTER
Screen Resolution
1080P
Hard Drives
500GB HDD
BSOD Analyst & Security Analyst
VIP Member
Pro User
Do you know how to disassemble your laptop to clean it?
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset