Windows 8 and 8.1 Forums


Display driver stops responding, results in BSOD.

  1. #1


    Posts : 13
    Windows 8.1

    Display driver stops responding, results in BSOD.


    Laptop details:
    Lenovo z500; Intel (R) Core(TM) i7-3632QM CPU @ 2.20 GHz; RAM - 6 GB; NVIDIA GeForce GT 635M

    I have been having this issue since January. I started getting an error "Display driver stopped responding and has recovered - Display driver NVIDIA Windows Kernel Mode Driver, Version xxx.xx stopped responding and has successfully recovered"Attachment 66311 This would eventually lead onto a BSOD - VIDEO TDR FAILURE (nvlddmkm.sys). I had windows 8.1 when this issue started. This would always occur when some graphic stress was placed on the laptop. Tried installing new graphic card drivers, clean installation of new drivers. I just worked around this by disabling my graphic card, and just used my laptop, as I couldn't let my laptop keep crashing (laptop needed for uni work). Sometimes after a bsod, my laptop wouldn't even turn on, it would just get another bsod (sometimes also got a DPC_WATCHDOG_VIOLATION) and would just keep rebooting. The only way I could work around this was to start it in safe mode and disable the graphic card.

    Then when the update to Win 10 came out, I updated it. Thought maybe installing win 10 would solve this problem, but it didn't. Same problem still persisted. Now I have inserted a new hard disk and have done a clean installation of windows. First I did a clean installation of windows 10, same problem. Then I did a clean installation of windows 8.1 (on the new hard drive). Still the issue persists, even though the graphic card driver reverted back to the original one that came with my laptop when I bought it. Tried doing a clean installation of the latest driver, no help. My laptop is currently on windows 8.1 on the new hard drive. Have attached the zip file of bsod dump.

    Any help would be greatly appreciated. Please let me know if you need more clarification or information.

    Thanks!

    EDIT - Not sure if I should post this in Windows 10 bsod or windows 8.1 bsod. Will do in both.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Hi WinBuddy,

    Welcome to the 8forums.

    Please check Windows Update for updates, install every update available, it may take a couple of times to get them all.

    A 0x116 points to the graphical drivers as it is related to the graphics.
    The 0x133 are also pointing to the graphical drivers.
    The Nvidia Video driver is causing you issues
    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your manufacturer.
    Code:
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    4: kd> lmvm nvlddmkm
    start             end                 module name
    fffff800`7c8ad000 fffff800`7d393000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Mon Nov 02 13:48:41 2015 (56375BA9)
        CheckSum:         00AA7916
        ImageSize:        00AE6000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    Hi WinBuddy,

    Welcome to the 8forums.

    Please check Windows Update for updates, install every update available, it may take a couple of times to get them all.

    A 0x116 points to the graphical drivers as it is related to the graphics.
    The 0x133 are also pointing to the graphical drivers.
    The Nvidia Video driver is causing you issues
    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your manufacturer.
    Code:
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    4: kd> lmvm nvlddmkm
    start             end                 module name
    fffff800`7c8ad000 fffff800`7d393000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Mon Nov 02 13:48:41 2015 (56375BA9)
        CheckSum:         00AA7916
        ImageSize:        00AE6000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Thanks axe0. I will give it a go and let you know.
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Just to note, I frequently forget the part 'let me know how it goes', it means the first suggestion isn't always THE solution
      My System SpecsSystem Spec

  5. #5


    Posts : 13
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    Hi WinBuddy,

    Welcome to the 8forums.

    Please check Windows Update for updates, install every update available, it may take a couple of times to get them all.

    A 0x116 points to the graphical drivers as it is related to the graphics.
    The 0x133 are also pointing to the graphical drivers.
    The Nvidia Video driver is causing you issues
    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your manufacturer.
    Code:
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    4: kd> lmvm nvlddmkm
    start             end                 module name
    fffff800`7c8ad000 fffff800`7d393000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Mon Nov 02 13:48:41 2015 (56375BA9)
        CheckSum:         00AA7916
        ImageSize:        00AE6000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Hi. Tried it out. Ran the Display Driver Uninstaller in safe mode, uninstalled everything. Then downloaded the latest driver from NVIDIA, half way through installing the new driver, got a WATCHDOG_VIOLATION BSOD. Next time I tried to turn on my laptop, doesn't turn back on. Logged in via safe mode, and realised that the NVIDIA Driver was installed (even though i got a BSOD halfway through installation). Collected a bsod dump. I am sending this message via safe mode (also got the bsod dump in safe mode). Might try next to disable graphic card driver, and restart laptop (hopefully will boot then).

    Any more suggestions?
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please check your manufacturer for BIOS updates.



    Display driver stops responding, results in BSOD. Diagnostic test Display driver stops responding, results in BSOD.
    GPU TEST

    Run Furmark to test your GPU. Furmark tutorial

    Note   Note
    Run Furmark for around 30 minutes



    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high
      My System SpecsSystem Spec

  7. #7


    Posts : 13
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    Please check your manufacturer for BIOS updates.



    Display driver stops responding, results in BSOD. Diagnostic test Display driver stops responding, results in BSOD.
    GPU TEST

    Run Furmark to test your GPU. Furmark tutorial

    Note   Note
    Run Furmark for around 30 minutes



    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high
    So my laptop rebooted after disabling the graphic card driver in safe mode. Do you want me to run this test with a graphic card driver? If so, which one?
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Yes, I can't right now see what GPU's you have, but Nvidia GPU if there is 1 of Nvidia.
      My System SpecsSystem Spec

  9. #9


    Posts : 13
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    Yes, I can't right now see what GPU's you have, but Nvidia GPU if there is 1 of Nvidia.
    If I try to install new drivers, It almost always doesn't seem to install successfully. It either just stops forever while installing, or if it installs I have problems trying to boot my laptop.

    I will try to install the driver via safe mode and try this out.

    Will let you know.
      My System SpecsSystem Spec

  10. #10


    Posts : 13
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    Yes, I can't right now see what GPU's you have, but Nvidia GPU if there is 1 of Nvidia.
    I tried doing the test with the latest NVIDIA driver i could find from the website. Couldn't even get the application to open. As soon as i clicked on the application to open it, my display driver crashed and as expected BSOD. Tried this twice, same result (couldn't even open Furmark) Have uploaded the BSOD dumps. BSOD dump 3 is after first attempt; BSOD dump 4 is after the second attempt.

    Any more suggestions?
      My System SpecsSystem Spec

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