Windows 8 and 8.1 Forums


BSODs still occurring even after....

  1. #1

    BSODs still occurring even after....


    I had frequent BSODs and recently posted a thread seeking advice. Link here.
    So even after following the advice and waiting a week for no BSOD repeat, it still happened. Not sure why.

    I have uploaded the latest mini dump folder for further analysis. Hope you can help.
    Appreciate it much.

    **latest update: i am unable to extract the zipped file when i run the dm collector so i zipped up the sfdebug file but can't find the info you requested..

    also i am not sure if it's linked but when my pc crash there will be DRIVER_Power_State_failure and my window update can't connect to the servers to get any updates for the past month.

    **UPDATE 4/12/2015. my pc is still experiencing BSODs even after all the suggestions to fix the prob.
    Attached is the latest file uploaded.
    Last edited by herzog21; 05 Dec 2015 at 22:41.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please run the DM Log Collector tool again, there is an important file missing.Before you upload the zip file, please make sure the zip contains at least the following files

    • 19 .txt,
    • 1 .nfo
      My System SpecsSystem Spec

  3. #3


    updated with latest files and new additional info.
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please check iTunes for updates.
    A driver from Gear, used by iTunes has been flagged in all the recent dumps.
    Code:
    *** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
    *** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
    
    0: kd> lmvm GEARAspiWDM
    start             end                 module name
    fffff800`e6314000 fffff800`e631ac00   GEARAspiWDM T (no symbols)           
        Loaded symbol image file: GEARAspiWDM.sys
        Image path: \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
        Image name: GEARAspiWDM.sys
        Timestamp:        Thu May 03 21:56:17 2012 (4FA2E2E1)
        CheckSum:         00008963
        ImageSize:        00006C00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  5. #5


    hi....this problem was flagged in the previous thread and i have since uninstalled and installed the latest version.
    i will need itunes as i am using iphone.

    thanks.
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    I am using iTunes too, but I have a recenter version of this driver and your driver doesn't look updated compared with the date of your previous thread.
    Please check iTunes for updates.
      My System SpecsSystem Spec

  7. #7


    i have just uninstalled itunes. is there any additional things i need to uninstall/delte? like any driver left behind before i install a newer version again?

    thanks.
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    None that I am aware of.
      My System SpecsSystem Spec

  9. #9


    thanks. i have installed the latest version which is 12.3.1

    and oh....any reason why i am unable to do window update? error code is 8024402F. I am thinking perhaps all the BSODs and this are inter related?
      My System SpecsSystem Spec

  10. #10



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro





    BSODs still occurring even after.... Diagnostics Test BSODs still occurring even after....
    System File Check

    Please try following:

    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again


    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My System SpecsSystem Spec

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