Windows 8 and 8.1 Forums


Another "solution" for the freezing issue

  1. #1


    Posts : 10
    Windows 8 RP

    Another "solution" for the freezing issue


    Windows 8 Web Browsing Freeze - WORKAROUND / FIX!

    If you've been using the Windows 8 Release Preview on an Intel motherboard setup, and have been experiencing problems with your whole system freezing, then you're probably as insane and annoyed as I am with the issue.
    To those that haven't experienced it, here's what basically happens: We'll be browsing around (in any browser!), and all of a sudden, the display will stop rendering, yet the mouse keeps moving. We're able to click on some things, and enter the metro start screen, but no apps will open and only some of the clicks will render changes on the screen. From this point, that's it, we have to hard reboot. I am actually able to get a system beep (and mouse freeze) by pressing Ctrl-Alt-Del and clicking around for a few seconds.
    No, there is no BSOD, there is no "Your computer encounted a problem it couldn't handle" or any other sign of error. It just freezes, and it's horrible!
    Anyway, good news for those that are experiencing it......
    The Fix!

    Some warnings first:
    1; This is NOT a permanent fix. This needs to be solved my MS / Intel.
    2; Depending on how you use your computer, you may notice degraded performance with this fix, but I am happy to trade that for a system that doesn't freeze.
    3; Whilst I will do my best to help anyone with issues for this fix, I am not responsible for any damage you may cause to your system etc. etc.
    If you already run a virtualisation environment such as VMWare or VirtualBox (with 64-bit VMs only), they will no longer work. The reason is that the Hypervisor doesn't expose the VT-x extension to it's virtual machines (including your new root), and so other virtualisation products can't be ran with full effectiveness. The obvious workaround to this problem is to convert your VMWare/VirtualBox VMs to Hyper-V, and import them using the Hyper-V Manager.
    Here's the fix: Enable Hyper-V. By enabling Hyper-V on your machine, your root OS (which you use) will now run on top of a Hypervisor, which means it's essentially virtualised. It's not in the same sense as a virtual machine, as your OS will still have direct hardware access to essentials such as graphics cards for gaming etc.
    Full steps:

    1. Open Desktop
    2. Win + C (Charms bar) (or Win+I for Settings directly)
    3. Settings
    4. Control Panel
    5. Programs & Features
    6. Turn Windows Features on or off
    7. Tick "Hyper-V" (and sub-components, although not required if you won't create virtual machines)
    8. Reboot (it will reboot twice to reconfigure your system completely)

    That's it, now have fun browsing!
    Please report your success / failure on this post, so I can start spreading it even more. I know a few people that have said it's solved their issues so no negative feedback now, and I'm 24 hours in to testing it.
    Small update based on the few people who don't get this working: You need virtualisation extensions (VT-x) enabled in your BIOS/UEFI config, so go enable those first. You can confirm that the Hypervisor is running after reboot by looking in System Event Viewer and finding the 'Hypervisor successfully started.' log entry. If you see an error when starting and wonder why the fix might not be working, well that's why
    Update 19th June 2012 - Still running strong 4 days in, I've also had several confirmations of this working for others also, keep the confirmations coming so we can spread it even further. Feel free to retweet my post on Twitter also to spread it around. I've made a few minor updates to the article also.
    Source: Windows 8 Web Browsing Freeze - WORKAROUND / FIX! - Latest General News - rudi visser, fresh development ideas


    Let us know if it works for you!

    Later Edit: It really works!
    Last edited by DM1; 21 Jun 2012 at 06:02.

      My System SpecsSystem Spec

  2. #2


    Posts : 1
    Windows 8 RP


    This has absolutely worked for me. Thank you so much, I was pulling my hair out trying to fix this and eventually gave up. I installed Windows 8 one last time to give this a try and its been rock solid and I've noticed no performance hit at all even while gaming.
      My System SpecsSystem Spec

  3. #3


    Posts : 103
    Windows 8.1 Pro 64


    I saw the Hyper-V option there. I don't get what you mean. It's unchecked. Do you want me to activate it? There is another option that is blanked out. It's called "Hyper-V Platform". I can't check it or do anything with it.

    Yes I've been getting the same strange freezes for no reason. Not to mention it's not even letting me use IE or any other of those default apps that I probably will never use anyway.
      My System SpecsSystem Spec

  4. #4


    Posts : 103
    Windows 8.1 Pro 64


    The update on your link says"
    Small update based on the few people who don't get this working: You need virtualisation extensions (VT-x) enabled in your BIOS/UEFI config, so go enable those first."

    I didn't see any "VT-x" in there. In the Overclocking section in by BIOS, there is a section for CPU features. It has options for:
    -Intel Virtualization Tech
    -VT-D Tech

    Both of them are disabled. Should I enable those?
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Windows 8 RP


    Quote Originally Posted by crimson View Post
    The update on your link says"
    Small update based on the few people who don't get this working: You need virtualisation extensions (VT-x) enabled in your BIOS/UEFI config, so go enable those first."

    I didn't see any "VT-x" in there. In the Overclocking section in by BIOS, there is a section for CPU features. It has options for:
    -Intel Virtualization Tech
    -VT-D Tech

    Both of them are disabled. Should I enable those?

    yeap
      My System SpecsSystem Spec

  6. #6


    Orbiting the Moon
    Posts : 2,975
    Windows 10 x64


    Interesting...
    Can this freeze also happen on Win7 x64? Because I had something like this and also using VirtualBox / VMWare.

    It didn't happen on Win8 because there was no VM program installed yet.

    VT-x was used by VBox and VMware Player but fir Hyper-V it's REQUIRED in order to turn the feature on.

    Who is to blame here: I mean it's something to do with VT-x on Intel platforms but why stop using VMware or VirtualBox?

    EDIT: yes there is no Hyper-V in Win7 and the same fix won't work.
    If I understand correctly the hang occurs because of VT-x (bugs?) being enabled.
    Last edited by Hopachi; 22 Jun 2012 at 11:42.
      My System SpecsSystem Spec

  7. #7


    Orbiting the Moon
    Posts : 2,975
    Windows 10 x64


    Quote Originally Posted by crimson View Post
    The update on your link says"
    Small update based on the few people who don't get this working: You need virtualisation extensions (VT-x) enabled in your BIOS/UEFI config, so go enable those first."

    I didn't see any "VT-x" in there. In the Overclocking section in by BIOS, there is a section for CPU features. It has options for:
    -Intel Virtualization Tech
    -VT-D Tech

    Both of them are disabled. Should I enable those?
    -Intel Virtualization Tech => this is VT-x
    -VT-D Tech => it's the next level (good that you have this one too)
      My System SpecsSystem Spec

  8. #8


    Orbiting the Moon
    Posts : 2,975
    Windows 10 x64


    Enable Hyper-V. By enabling Hyper-V on your machine, your root OS (which you use) will now run on top of a Hypervisor, which means it's essentially virtualised. It's not in the same sense as a virtual machine, as your OS will still have direct hardware access to essentials such as graphics cards for gaming etc
    Didn't knew this yet. It's behaving like bare-metal hypervisor.
    And this will disable VT-x for VBox / VMWare which run on top (they are hosted hypervisors).

    VT-D Tech
    If you have this one enabled you could even let a VM use your hosts graphic card on a bare metal hypervisor.
    If you have SLI, you could give a second graphics card to a VM like in Parallells Workstation Extreme.
      My System SpecsSystem Spec

  9. #9


    Posts : 103
    Windows 8.1 Pro 64


    OK thanks. I don't understand what any of this is. I just followed the directions, and thus far, have had no freezing.
      My System SpecsSystem Spec

  10. #10


    Orbiting the Moon
    Posts : 2,975
    Windows 10 x64


    If i got it correctly, the hang happens because of VT-x. By letting Hyper-V use it, it will disable it for it's underlying operating systems / programs (no hang anymore).

    It didn't happened in Win7 in quite some time. VT-x is always on here.
    If it will happen again:
    To try to fix this hang on Win7:
    disable VT-x and reboot, but maybe doesn't work. (If VT-x is really to blame, the fix should work on all operating systems including Win8)
    There should be a patch from Intel if this is that important.
    But the hang happened only on Windows (Win7 & Win8 are affected on my pc)

    Thanks DM1 for the post.

    Hopachi
      My System SpecsSystem Spec

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Another "solution" for the freezing issue
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