Windows 8 and 8.1 Forums


BSOD everytime after windows update

  1. #1


    Posts : 6
    5ice312

    BSOD everytime after windows update


    Hello and greeting,

    Recently my laptop always got into BSOD after windows update. I'm not sure what happen and the real cause of the problem.
    attached together is the dump file. i hope someone can help me solve this problem.. thanks

    Attachment 66023

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Hi 5ice312,

    Remove the Adobe bypass before we proceed.
    Code:
    127.0.0.1                   activate.adobe.com
    127.0.0.1                   practivate.adobe.com
    127.0.0.1                   lmlicenses.wip4.adobe.com
    127.0.0.1                   lm.licenses.adobe.com
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    5ice312


    I have done what you asked. tq
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Are you using Bitdefender and Windows Defender at the same time?
    If so, either remove Bitdefender or disable Windows defender.

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Unfortunately I have to wait a couple of hours before I am home to analyse the dumps, my current location has very poor internet which causes the dumps to load incorrectly.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    5ice312


    Windows defender already disable. only using bitdefender rite now.
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    What mainly happened has 2 sides:
    1. A driver tried to read data from the memory that it requested but the address of the requested data in the memory was not for that driver.
    2. A driver tried to read data from the memory that it requested but the memory gave corrupted data.

    This is either a driver problem with 1, or a RAM problem with 2.
    At the moment it looks like drivers are causing this.
    Code:
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000000268, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8035c171e4e, address which referenced memory
    Please check your manufacturer for driver updates
    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your manufacturer.
    Flagged drivers
    • Wifi driver
    • Intel Rapid Storage Technology driver
    • Nvidia video driver

    With the Intel Rapid Storage Technology driver, you might want to disable it in the services.
    Search msconfig and open it
    • Go to the tab services
    • Click 'hide Microsoft services'
    • Uncheck Intel Rapid Storage Technology
    • Click apply > ok
    • Reboot if asked
    Code:
    *** WARNING: Unable to verify timestamp for bcmwl63a.sys
    *** ERROR: Module load completed but symbols could not be loaded for bcmwl63a.sys
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Please update or remove Bitdefender
    Code:
    *** WARNING: Unable to verify timestamp for avc3.sys
    *** ERROR: Module load completed but symbols could not be loaded for avc3.sys
    *** WARNING: Unable to verify timestamp for gzflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for gzflt.sys
    As there was a 0x24(NTFS_FILE_SYSTEM) crash please test your hard drive(s)



    BSOD everytime after windows update Diagnostics Test BSOD everytime after windows update
    HDD & SSD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk Disk Check - Windows 7 Help Forums
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    5ice312


    oh thanks you so much sir, for your reply. I will look at the problem you mention and give you feedback after that.
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    5ice312


    hard Drive test - Pass
    Uninstalled Graphic driver - Done
    install new drivers from your manufacturer. - Done
    Remove Bitdefender - Done

    Intel Rapid Storage Technology driver - just a curiosity, why should i disable this.

    Thanks.. should i give u new dump file..
      My System SpecsSystem Spec

  9. #9



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Laptops aren't using RAID technology for the hard drives as there aren't enough hard drives, there are at least 2 hard drives necessary for any RAID but it doesn't fit in a laptop.
    Intel Rapid mainly supports RAID for better performance, but a laptop isn't using it so you don't need it.
    You could remove it, but disabling its service is usually enough.
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    5ice312


    thanks for your help.. i dont received any BSOD recently. i think it solved by now. thanks again for helping
      My System SpecsSystem Spec

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BSOD everytime after windows update
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