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Black Screen after Ransomware Ad was shown

  1. #1

    Black Screen after Ransomware Ad was shown


    I did have the command prompt and the registry opened up but what do I do next? How do I run the dm_log if I can't see my desktop? Please help?

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Hi sriddle,

    Welcome to the 8forums.

    Note   Note
    Everything between quotes are commands, please type the commands WITHOUT quotes.
    Everything between {} are variables, please type the word that is correct for you without the {}

    In command prompt use the "cd C:\users\{username}\desktop" command to go to the folder of the desktop.
    Type "dir" to get a list of everything in the desktop.
    When you find the file you want to run type the command "dir {filename}.exe" and press enter to run it.
    When the tool is finished, type the command "copy {filename} {location where you want to copy it to}"
      My System SpecsSystem Spec

  3. #3


    I attached the dm_log. I saw a boot (x drve when I went through notepad via command prompt. Thank you for your help.
      My System SpecsSystem Spec

  4. #4


    I did not mean to make a smiley with the last reply the : and the ) were part of the command I saw on the X drive that has been added to my PC. Lol!
      My System SpecsSystem Spec

  5. #5



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Is it converted to text somehow?
    The dm log collector should create a zip file with at least 21 files, 19 text, 1 msinfo32 and 1 (or more) dump files.
      My System SpecsSystem Spec

  6. #6


    Yes this is all I could get, I was following along on another tutorial and here's what I have discovered, I have 4 new partitions added to my PC in which four are hidden. Is there any way that I can make disks C and D readable again and get rid of the other four volumes that are hidden?
      My System SpecsSystem Spec

  7. #7


    I am unable to use disks C & D so I could not go to my desktop only the Boot X: disk is usable now and has created 4 new hidden partitions with it. I selected partition 1 and it says it is not a fixed MBR disk.
      My System SpecsSystem Spec

  8. #8


    The 4 new hidden partitions have the lable WINRE the are all NTFS except the second one which is FAT32. All disks say healthy just the last 4 are hidden. The sixth one is a D RECOVERY the same as Volume 2. If this helps at all.
      My System SpecsSystem Spec

  9. #9


    The article I am following is: Laptop Boots from random X:\ Drive instead of C:\ Help Please! - Windows 7 I just don't know where to go from here.
      My System SpecsSystem Spec

  10. #10


    I am also looking at: Convert GPT Disk to MBR Disk - Windows 7 Help Forums My disks are marked GPT now. Therefore unusable. Right?
      My System SpecsSystem Spec

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Black Screen after Ransomware Ad was shown
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