Windows 8 and 8.1 Forums


Window freeze then restart.

  1. #1


    Posts : 6
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free

    Window freeze then restart.


    When my window restarts. it keep reboot itself, like non stop turn on and turn off.
    Then i have to press the power button to completely shut it down.
    After a few trying, then only i able to login my window.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Hi wkjun,

    Welcome to the 8forums.

    Please visit Windows Update and install every update available, it may take a couple of times to get them all.
    Of course, if you don't want Windows 10, you can skip those updates.

    Please note the 3.3v, 5v and 12v values in the BIOS and post them.

    Please download and install Malwarebytes free (Uncheck trial version in the installation process)
    Please run a threat scan with Malwarebytes, a full scan with your AV, scan your system with Adwcleaner and Kaspersky TTDSKiller.




    Window freeze then restart. Diagnostics Test Window freeze then restart.
    HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk http://www.sevenforums.com/tutorials...isk-check.html


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    Hi axe0,

    I have run all the HDD tests, all passed, done the window updates, scan with Malwarebytes, nothing unusual.
    3.3v - 3.248 Min, 3.280 Max
    5v - 4.961 Min, 5.003 Max
    12v 12.056 Min, 12.144 Max

    During the window updates, although pc restarts a few times, but the error never comes out.

    I have attached the file that indicates my pc status
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Please publish a snapshot from Speccy

    Please make sure the cables are properly connected in the right connections.

    You have done the self test, short generic test and long generic test in 2 hours?
    Usually it would take some time for the long generic test to finish.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    http://speccy.piriform.com/results/G...keo8aF6LEjfyMw

    I have aboard the long generic test when i was required to restart my pc
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Please run the long generic test, it is an important test to find out if your hard drive is fine or failing.
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    I have finish the test and its pass
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Please boot in safe mode and see if the problem still persist.

    If the problem persist, it could be Windows self or hardware damage.
    We can use SFC / DISM to fix problems with Windows

    If the problem does not persist, the problem is with software.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    I keep you posted if the problem still occur
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    Hi axe0,

    My pc seems come back to normal ...
    Thanks for your help.
      My System SpecsSystem Spec

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