Solved windows 8 consumer preview with apps crashing every one hour

wei haw · Jun 18, 2012

What happens:
I was playing Tiberium Alliance on Chrome. First I heard no sound, then the display turned purple. I cannot control alt del. I have to restart my pc manually. Sometimes it just restarted itself if I keep waiting for it to respond.

What I have done to troubleshoot:
1. I use IE10. Same thing happened again and again.
2. I run memtest, no problem found.
3. I disable c-state (no idea what is it, read it somewhere in this forum), my pc still crash with same symptoms.

extra info:
It is a brand new pc with the following specs:

Windows Edition: Windows 8 Consumer Preview
Processor: Intel Core i7-3770K CPU @3.5GHz
RAM: 16 GB
System type: 64-bit Operating System
Driver: NVIDIA GeForce GTX 560
Driver Version: 9.18.12.9617

usasma · Jun 18, 2012

High Definition Audio is disabled. Is this deliberate? If so, why?

Lot's of errors in the WER section of MSINFO32 - most relating to video.
One odd one tho' - etdrv.sys Most references say it's a Windows driver, but it's not on my system. I tend to think that it's associated with a company named ETRON. My searches seem to think it's related to a camera driver (maybe a webcam).

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

Some free alternatives (I don't use them, so I can't comment on them)
KernSafe iSCSI initiator, Virtual CD/DVD-RW Emulator, Virtual Encryption Disk and Virtual CD/DVD-ROM Emulator All-in-One free software.
MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor

Audio and mouse drivers date from 2009, please update them.

Update Webcam and Video drivers

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:

[font=lucida console]
BasicDisplay.sys     Fri Feb 17 23:35:49 2012 (4F3F2AA5)
BasicRender.sys      Fri Feb 17 23:35:26 2012 (4F3F2A8E)
ETdrv.sys            Wed Apr 28 23:20:18 2010 (4BD8FAF2)
EhStorClass.sys      Fri Feb 17 23:32:58 2012 (4F3F29FA)
HECIx64.sys          Wed Nov 09 19:52:25 2011 (4EBB2049)
MBfilt64.sys         Thu Jul 30 23:40:32 2009 (4A7267B0)
NTIOLib_X64.sys      Sun Jan 17 21:31:59 2010 (4B53C81F)
Ndu.sys              Fri Feb 17 23:30:24 2012 (4F3F2960)
RTKVHD64.sys         Mon Feb 06 05:37:16 2012 (4F2FAD5C)
Rt630x64.sys         Wed Oct 19 08:12:55 2011 (4E9EBEC7)
TurboB.sys           Mon Nov 29 18:02:31 2010 (4CF43107)
USBXHCI.SYS          Fri Feb 17 23:32:34 2012 (4F3F29E2)
UsbHub3.sys          Fri Feb 17 23:32:18 2012 (4F3F29D2)
WpdUpFltr.sys        Fri Feb 17 23:34:06 2012 (4F3F2A3E)
WppRecorder.sys      Fri Feb 17 23:35:50 2012 (4F3F2AA6)
acpiex.sys           Fri Feb 17 23:32:33 2012 (4F3F29E1)
athrx.sys            Tue Feb 28 17:07:21 2012 (4F4D5019)
condrv.sys           Fri Feb 17 23:36:42 2012 (4F3F2ADA)
dtsoftbus01.sys      Fri Jan 13 08:45:46 2012 (4F10358A)
dump_storahci.sys    Fri Feb 17 23:37:12 2012 (4F3F2AF8)
kd.dll               Fri Feb 17 23:37:13 2012 (4F3F2AF9)
kdnic.sys            Fri Feb 17 23:34:28 2012 (4F3F2A54)
mslldp.sys           Fri Feb 17 23:30:59 2012 (4F3F2983)
ndisrd.sys           Wed Sep 14 06:18:41 2011 (4E707F81)
npsvctrig.sys        Fri Feb 17 23:34:24 2012 (4F3F2A50)
nvhda64v.sys         Thu Mar 22 17:09:12 2012 (4F6B94F8)
nvhda64v.sys         Tue Jan 17 07:45:46 2012 (4F156D7A)
nvlddmkm.sys         Mon Mar 05 04:46:04 2012 (4F548B5C)
nvlddmkm.sys         Thu Mar 29 16:24:27 2012 (4F74C4FB)
pdc.sys              Fri Feb 17 23:34:44 2012 (4F3F2A64)
rdpvideominiport.sys Fri Feb 17 23:35:06 2012 (4F3F2A7A)
spaceport.sys        Fri Feb 17 23:35:13 2012 (4F3F2A81)
storahci.sys         Fri Feb 17 23:37:12 2012 (4F3F2AF8)
t_mouse.sys          Thu Apr 16 09:45:37 2009 (49E73681)
tpm.sys              Fri Feb 17 23:32:18 2012 (4F3F29D2)
ucx01000.sys         Fri Feb 17 23:32:49 2012 (4F3F29F1)
wfplwfs.sys          Fri Feb 17 23:30:50 2012 (4F3F297A)
[/font]

Code:

[font=lucida console]
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061612-25437-01.dmp]
Built by: 8250.0.amd64fre.winmain_win8beta.120217-1520
Debug session time: Sat Jun 16 19:15:44.621 2012 (UTC - 4:00)
System Uptime: 0 days 0:17:30.208
BugCheck 139, {3, fffff8800b0f3e30, fffff8800b0f3d88, 0}
*** WARNING: Unable to verify timestamp for ETdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for ETdrv.sys
Probably caused by : ETdrv.sys ( ETdrv+4f4a )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x139
PROCESS_NAME:  VideoCap.exe
FAILURE_BUCKET_ID:  0x139_3_ETdrv+4f4a
Bugcheck code 00000139
Arguments 00000000`00000003 fffff880`0b0f3e30 fffff880`0b0f3d88 00000000`00000000
BiosVersion = V2.1
BiosReleaseDate = 02/20/2012
SystemManufacturer = MSI
SystemProductName = MS-7758
MaxSpeed:     3500
CurrentSpeed: 3500
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061712-46203-01.dmp]
Built by: 8250.128.amd64fre.winmain_win8beta_se.120330-1316
Debug session time: Sun Jun 17 17:41:27.082 2012 (UTC - 4:00)
System Uptime: 0 days 0:20:48.671
BugCheck 139, {3, fffff88001287670, fffff880012875c8, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x139
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x139_3_nt!KiFastFailDispatch
Bugcheck code 00000139
Arguments 00000000`00000003 fffff880`01287670 fffff880`012875c8 00000000`00000000
BiosVersion = V2.1
BiosReleaseDate = 02/20/2012
SystemManufacturer = MSI
SystemProductName = MS-7758
MaxSpeed:     3500
CurrentSpeed: 3500
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061812-24156-01.dmp]
Built by: 8250.128.amd64fre.winmain_win8beta_se.120330-1316
Debug session time: Mon Jun 18 10:09:55.108 2012 (UTC - 4:00)
System Uptime: 0 days 2:05:24.696
BugCheck D1, {fffff88802d8eff8, 2, 1, fffff880039a511f}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+13511f )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  AV
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_nvlddmkm+13511f
Bugcheck code 000000D1
Arguments fffff888`02d8eff8 00000000`00000002 00000000`00000001 fffff880`039a511f
BiosVersion = V2.1
BiosReleaseDate = 02/20/2012
SystemManufacturer = MSI
SystemProductName = MS-7758
MaxSpeed:     3500
CurrentSpeed: 3500
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061812-24343-01.dmp]
Built by: 8250.128.amd64fre.winmain_win8beta_se.120330-1316
Debug session time: Mon Jun 18 08:03:47.661 2012 (UTC - 4:00)
System Uptime: 0 days 12:12:44.373
BugCheck D1, {fffff88805382ff8, 2, 1, fffff880039bc11f}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+13511f )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  AV
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_nvlddmkm+13511f
Bugcheck code 000000D1
Arguments fffff888`05382ff8 00000000`00000002 00000000`00000001 fffff880`039bc11f
BiosVersion = V2.1
BiosReleaseDate = 02/20/2012
SystemManufacturer = MSI
SystemProductName = MS-7758
MaxSpeed:     3500
CurrentSpeed: 3500
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061812-25015-01.dmp]
Built by: 8250.128.amd64fre.winmain_win8beta_se.120330-1316
Debug session time: Mon Jun 18 12:29:29.565 2012 (UTC - 4:00)
System Uptime: 0 days 2:18:52.153
BugCheck D1, {fffff88803966ff8, 2, 1, fffff88003ba911f}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+13511f )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  AV
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_nvlddmkm+13511f
Bugcheck code 000000D1
Arguments fffff888`03966ff8 00000000`00000002 00000000`00000001 fffff880`03ba911f
BiosVersion = V2.1
BiosReleaseDate = 02/20/2012
SystemManufacturer = MSI
SystemProductName = MS-7758
MaxSpeed:     3500
CurrentSpeed: 3500
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

[/FONT]

wei haw · Jun 18, 2012

Thank you for your time to look into my problem. I don't know why High Definition Audio is disabled by default. I have 2.1 speaker connected to L-out at the back of my pc. Anyway, I have enabled it. I have also uninstalled Demon Tools Lite. All my driver is up to date.

I got one cheap usb webcame and i think ETRON might be its driver. Though I just plug and play.

I am just a home user that know absolutely nothing about debugging

Now I try to enable hyper-V in windows features, as suggested in previous post.

usasma · Jun 19, 2012

If you experience sound problems, feel free to disable the Audio device again.

As for debugging, that's why we're here. If the system continues to give BSOD's, just zip up and upload the memory dumps (they are located in C:\Windows\Minidump) and and we'll see what they say.

wei haw · Jun 19, 2012

Crash again while playing browser game on IE10

I have read the links you post. Unfortunately it is too difficult for me to understand it.

brief description of what happened:
While playing Tiberium Alliance on IE10 for about half an hour to one hour, the colour of my screen was distorted and the colour turned purple. I could still move my mouse for some time. Afterwards the pc completely freezed and restarted itself. This is the website of the browser game: https://alliances.commandandconquer.com/home.

Is the problem caused by the game or corrupted third party video driver of my pc? My pc crashed everytime I play Tiberium Alliance(browser game). Should I reinstall my windows?

usasma · Jun 19, 2012

Follow instructions step-by-step.
Ask questions about each step if you have problems.

1) Update video drivers from World Leader in Visual Computing Technologies | NVIDIA Get the latest Windows 8 64 bit drivers and install them on your system.

2) Uninstall Daemon Tools/Alcohol % software. Then use this free tool to remove problem sptd.sys driver (if present this MUST BE DONE): DuplexSecure - FAQ

3) Update mouse driver. More info on mouse driver at this link: Driver Reference Table - t_mouse.sys

4) Update audio drivers from manufacturer's website.

I am not posting the results of the memory dump analysis. If you'd like to see them, please let me know and I'll run them again.

Solved windows 8 consumer preview with apps crashing every one hour

wei haw

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

wei haw

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

wei haw

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One