Windows 8 and 8.1 Forums


BSOD - video_tdr_failure atikmpag.sys

  1. #1


    Posts : 3
    Windows 8.1

    BSOD - video_tdr_failure atikmpag.sys


    Hi all, Sorry to be a bother, but I've been breaking my head trying to resolve this issue for the past day. I am using a Sony VIAO SVE151G13W laptop which suddenly blacked out and went to a BSOD after exiting a game I was playing. I restarted it and was given the message that "VIDEO_TDR_FAILURE atikmpag.sys" was the culprit. Have looked up on google for solutions, have tried to uninstall driver and reinstall but I get another BSOD. The only ways I can boot is through safe mode or by disabling the AMD ATI display driver in safe mode and restarting in normal mode. If someone could please kindly look into my problem, it would be much appreciated. I'm hoping that it won't be any hardware problem, fingers crossed .

    Attached is the result of the dm_log_collector as given in the guidelines.
    Attachment 65756

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Hi lyokun,

    Welcome to the 8forums.

    Please visit Windows Update and install every update available, it may take a couple of times to get them all.

    Your AMD Raeon HD 7500M/7600M device is disabled, this could cause the crash.
    Please enable your GPU.

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.
    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below



    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Hi Axe0,

    Thanks for the very quick reply and recommendations. I will try the steps you suggested and see if the issue has been resolved.

    Cheers
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Keep us posted
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    Hi again,

    I updated Windows as you suggested and uninstalled Daemon tools. But, whenever I try to enable my AMD ATI Radeon graphic driver in the device manager, there's always a black screen and shutdown/restart. I also tried reinstalling the ATI software drivers by downloading it, but it also shuts down and restarts whenever I attempt it. Any more suggestions?

    I have also included the latest result of the dm_log_collector after updating windows, uninstalling daemon tools and attempting to re-enable my AMD ATI Radeon drivers.
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please visit Windows Update and install every update available, it may take a couple of times to get them all.

    The problem might be that the system is trying to load the drivers, but the device is disabled.
    Please enable the AMD Radeon HD 7500M/7600M Series
    Code:
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Code:
    AMD Radeon HD 7500M/7600M Series    This device is disabled.
      My System SpecsSystem Spec

BSOD - video_tdr_failure atikmpag.sys
Related Threads
I've been getting a BSOD after logging in my PC. Everything is normal at first, then the screen goes black. It flickers back to my desktop, then turns black again. This happens about 10 times, before the BSOD appears. The error: video_tdr_failure (atikmpag.sys). I've already RMA'd my motherboard,...
BSOD SYSTEM_SERVICE_EXCEPTION (atikmpag.sys) in BSOD Crashes and Debugging
Hi Everybody As you see in the title of my post i have BSOD problem. I see this blue screen --->PICTURE Let me describe my problem to give you more details what happens........
Hi, Today I disassembled my Toshiba Satellite L500 laptop (windows 8.1 64 bit) to clean the cooling mechanism. I cleaned the cooling fins in front of the cooling fan by blowing with my mouth, and using a vacuum cleaner at about 15 cm away from the fins. A lot of dust had built up in the 5 years...
BSOD : VIDEO_TDR_FAILURE nvlddmkm.sys in BSOD Crashes and Debugging
So I got BSOD 3 days ago about this and i still cant found the solution to it My screen now got green and pink horizontal lines and small resolution and I hope now that either usasma or Brink saw this post and solve this problem This is my file :
BSOD video_tdr_failure in BSOD Crashes and Debugging
Hello everyone, this is my first time posting here so let me know if I did anything wrong. About two weeks ago my computer suddenly started showing different colored squiggly lines all over the monitor and then displaying a BSOD. I did not install any new programs, hardware, ect. The problem...
Solved video_tdr_failure atikmpag.sys in BSOD Crashes and Debugging
Looks like I am having issues with my video card driver. Not unusual for a new operating system on an older PC. ATI Radeon HD 4800 Series In process of using the tool to collect the dumps and relevant log files. Will post when ready. Is it wise from a security perspective to make dump...
BSOD with code VIDEO_TDR_FAILURE in BSOD Crashes and Debugging
Hello! I have submitted this BSOD post last week https://www.eightforums.com/bsod-crashes-debugging/8560-bsod-code-dpc_watchdog_violation.html, and since then my laptop had lots of BSOD, but of another species: VIDEO_TDR_FAILURE (nvlddmkm.sys). I have tried to upgrade my NVidia Card driver (or...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook