Computer shutting off when trying to wake from sleep

stewbug

New Member
Messages
24
Computer shutting off when waking from sleep. No BSOD.

No BSOD actually pops up, but I know the error is something with PAGE_FAULT_IN_NONPAGED_AREA as I've read the .dmp files. This is a fresh install of windows as well. Make is Sager.View attachment 65699 is the zip file. Thanks!
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager NP8278-2
    CPU
    Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz
    Motherboard
    Notebook P17SM-A
    Memory
    Total:8.00gb Usable:7.92 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 970M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    (1) HGST HTS721010A9E630 (2) Micron_M600_MTFDDAT128MBF
    Mouse
    Wireless and Trackpad
    Internet Speed
    100mbps
    Browser
    Chrome Canary
Hi stewbug,

Welcome to the 8forums.

The error you are saying is actually a BSOD.

Are there any dump files from at least max a few days old?
The dump you uploaded is almost a week old.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Is there anyway to force the computer to write a dump file because of what happens? When I put the computer to sleep all is well. It's when I try to wake it up is when the computer shuts off and tries to restart but turns off again almost instantly. Sometimes it tries to start a second time but again stops. I have to manually turn it on after that. So I know I can reproduce the crash, I just have to put my computer to sleep and try to wake it, but is there any way to force a new dump file?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager NP8278-2
    CPU
    Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz
    Motherboard
    Notebook P17SM-A
    Memory
    Total:8.00gb Usable:7.92 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 970M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    (1) HGST HTS721010A9E630 (2) Micron_M600_MTFDDAT128MBF
    Mouse
    Wireless and Trackpad
    Internet Speed
    100mbps
    Browser
    Chrome Canary
How to configure Windows to create minidump files

Please do the following:
  • Open an admin command prompt
  • Copy/paste "sfc/scannow" (without quotes) and press enter
  • When it finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
I did exactly as you said to do, but it said "Windows Resource Protection did not find any integrity violation" ​both times. Now what?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager NP8278-2
    CPU
    Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz
    Motherboard
    Notebook P17SM-A
    Memory
    Total:8.00gb Usable:7.92 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 970M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    (1) HGST HTS721010A9E630 (2) Micron_M600_MTFDDAT128MBF
    Mouse
    Wireless and Trackpad
    Internet Speed
    100mbps
    Browser
    Chrome Canary
Please do the following
  • Search services.msc and press enter
  • Search Windows Error Reporting Service
  • Check the startup type on the right side
  • If the startup type is NOT manual, change it to manual (right click > properties).
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
It was already on manual.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager NP8278-2
    CPU
    Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz
    Motherboard
    Notebook P17SM-A
    Memory
    Total:8.00gb Usable:7.92 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 970M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    (1) HGST HTS721010A9E630 (2) Micron_M600_MTFDDAT128MBF
    Mouse
    Wireless and Trackpad
    Internet Speed
    100mbps
    Browser
    Chrome Canary
In control panel please do the following
  • Go to system
  • Click on the left side on advanced system settings
  • In the tab advanced, in the part of performance click on settings
  • Click on the advanced tab

Make a screenshot of the tab and post it.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
View attachment 65715
If it helps at all, I have two drives. One (My windows and C: drive) is an ssd and the other (E: drive just data) is 1tb.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager NP8278-2
    CPU
    Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz
    Motherboard
    Notebook P17SM-A
    Memory
    Total:8.00gb Usable:7.92 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 970M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    (1) HGST HTS721010A9E630 (2) Micron_M600_MTFDDAT128MBF
    Mouse
    Wireless and Trackpad
    Internet Speed
    100mbps
    Browser
    Chrome Canary
Please fill in your system specs
Please go to this site and download the tool.
The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs:
2f998e192b.png

7cf8efe42e.png
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Updated!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager NP8278-2
    CPU
    Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz
    Motherboard
    Notebook P17SM-A
    Memory
    Total:8.00gb Usable:7.92 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 970M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    (1) HGST HTS721010A9E630 (2) Micron_M600_MTFDDAT128MBF
    Mouse
    Wireless and Trackpad
    Internet Speed
    100mbps
    Browser
    Chrome Canary
To find out if a 3rd party driver is involved it needs to be stressed out.
Most of the crashes in general are caused by 3rd party drivers.



Diagnostic Test

DRIVER VERIFIER


Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.
Please follow this tutorial to run driver verifier.


Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.


Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.


If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.


Note   Note
Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Does it matter if the link you sent is for Windows 10? Because my system is on Windows 8.1
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager NP8278-2
    CPU
    Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz
    Motherboard
    Notebook P17SM-A
    Memory
    Total:8.00gb Usable:7.92 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 970M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    (1) HGST HTS721010A9E630 (2) Micron_M600_MTFDDAT128MBF
    Mouse
    Wireless and Trackpad
    Internet Speed
    100mbps
    Browser
    Chrome Canary
Not really, the interface is different but what you have to configure and do is the same.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Okay, so as soon as I started that and rebooted I got a BSOD with DRIVER_VERIFIER_IOMANAGER_VIOLATION(Scpvbus.sys). I've tried disabling driver verifier through all three methods, command prompt, system restore, and startup settings, each met with a BSOD or error in the case of system restore. Now what?

EDIT: I've booted into safe mode and deleted the settings and now I'm back into normal windows. Now what's the next step?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager NP8278-2
    CPU
    Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz
    Motherboard
    Notebook P17SM-A
    Memory
    Total:8.00gb Usable:7.92 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 970M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    (1) HGST HTS721010A9E630 (2) Micron_M600_MTFDDAT128MBF
    Mouse
    Wireless and Trackpad
    Internet Speed
    100mbps
    Browser
    Chrome Canary
In command prompt enter following command
Code:
start msconfig
In the boot/startup tab, enable safe mode and reboot.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
I'm back to regular windows again, is safe mode again necessary? I can just upload the new .zip file for the dump.

EDIT: I just went ahead and uploaded it :View attachment 65722
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager NP8278-2
    CPU
    Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz
    Motherboard
    Notebook P17SM-A
    Memory
    Total:8.00gb Usable:7.92 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 970M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    (1) HGST HTS721010A9E630 (2) Micron_M600_MTFDDAT128MBF
    Mouse
    Wireless and Trackpad
    Internet Speed
    100mbps
    Browser
    Chrome Canary
Safe mode was necessary if you couldn't get into windows normal.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
The cause is ScpVBus.sys which belongs to Scp Virtual Bus from here.
If you don't have it anymore, please remove this driver.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
So I removed the driver but I still crash when I put the computer to sleep.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager NP8278-2
    CPU
    Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz
    Motherboard
    Notebook P17SM-A
    Memory
    Total:8.00gb Usable:7.92 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 970M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    (1) HGST HTS721010A9E630 (2) Micron_M600_MTFDDAT128MBF
    Mouse
    Wireless and Trackpad
    Internet Speed
    100mbps
    Browser
    Chrome Canary
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