Windows 8 and 8.1 Forums


BSOD random - Wdf01000.sys, Surface 3

  1. #1


    Posts : 13
    Windows 8.1

    BSOD random - Wdf01000.sys, Surface 3


    Hi all

    I have a Microsoft surface 3 (not the pro) which recently had a blue screen after running a simple LabVIEW vi for about 60 hours (very low load). When looking for the minidump, I noticed and remembered the same thing happened little over a month ago (I'm pretty sure it happened at a very random moment that time). Windbg states Wdf01000.sys as the cause in both files.

    After looking around on the net I found someone suggesting to run driver verifier, which I did. This caused the tablet to crash multiple times with really nothing running. These minidumps are in the attached file as well, they have different causes though, blaming either volmgr or pci.sys.

    So to sum it up: the two oldest minidumps are real random BSOD's, the other ones happened while running driver verifier.

    I know there are countless threads about BSOD's with Wdf01000.sys as the subject, but they all ended up having such different causes, which I don't know how they were determined, that I'm hoping you guys can help me out.

    Thanks,
    Vincent

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Hi vincevd,

    Welcome to the 8forums.

    Seeing you have a tablet, it will be difficult for me to help you.
    I hope you can help me so I can help you because I'm not really familiair with a windws 8 / 8.1 tablet
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    Hi vincevd,

    Welcome to the 8forums.

    Seeing you have a tablet, it will be difficult for me to help you.
    I hope you can help me so I can help you because I'm not really familiair with a windws 8 / 8.1 tablet
    Thanks for your quick reply.
    This surface just runs the regular version of Windows 8.1. There's really no difference with a regular laptop, except for the fact that it doesn't have a keyboard
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Please reset driver verifier
    • Open an admin command prompt
    • Enter "verifier/reset" (without quotes) and press enter


    There are 2 - 3 causes

    The 1st is the Intel Graphics driver, not sure from where you can possibly update this driver.
    Code:
    2: kd> lmvm igdkmd64lp
    start             end                 module name
    fffff800`7c296000 fffff800`7c6ff000   igdkmd64lp T (no symbols)           
        Loaded symbol image file: igdkmd64lp.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64lp.sys
        Image name: igdkmd64lp.sys
        Timestamp:        Thu Mar 19 12:40:27 2015 (550AB5AB)
        CheckSum:         00456F59
        ImageSize:        00469000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The other 1 - 2 are either the system files or hard drive
    Please do the following:

    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.




    BSOD random - Wdf01000.sys, Surface 3 Diagnostics Test BSOD random - Wdf01000.sys, Surface 3
    HDD TEST

    Run chkdsk Disk Check - Windows 7 Help Forums
      My System SpecsSystem Spec

  5. #5


    Posts : 13
    Windows 8.1


    Sorry for the late response, the tablet was at the office and I wasn't.

    The intel driver is very interesting. The tablet by default doesn't have the functionality to turn the screen of without going into sleep mode. I installed a little registry workaround which I found here . I wonder if that is causing any disturbances.

    I ran sfc /scannnow. It found corrupt files and was unable to fix some of them. I hava attached the CBS.log to this post. Thanks again for your help!
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Please try following in admin command prompt
    Code:
    DISM /Online /Cleanup-Image /RestoreHealth
      My System SpecsSystem Spec

  7. #7


    Posts : 13
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    Please try following in admin command prompt
    Code:
    DISM /Online /Cleanup-Image /RestoreHealth
    Ok done, it says the restore operation completed successfully. Should I try sfc /scannow again after this to see if all problems are gone?
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Go ahead
      My System SpecsSystem Spec

  9. #9


    Posts : 13
    Windows 8.1


    "Windows Resource Protection did not find any integrity violations". So it looks like that part is fixed at least, thanks!
    Do you have any other suggestions. Otherwise I'll see if the blue screen returns or not and let you know
      My System SpecsSystem Spec

  10. #10



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Try chkdsk as suggested in my previous post
      My System SpecsSystem Spec

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BSOD random - Wdf01000.sys, Surface 3
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