Windows 8 and 8.1 Forums


BSOD with videos/games (Err: VIDEO_SCHEDULER_INTERNAL_ERR)

  1. #1


    Posts : 5
    Windows 8.1 x64

    BSOD with videos/games (Err: VIDEO_SCHEDULER_INTERNAL_ERR)


    I frequently play video games and watch videos on my computer. I have recently been experiencing BSOD quiet frequently. However, sometimes, my computer just seizes up and I have to reboot. No blue screen. Or my graphics card will overhaul and shut off. I have my DMP files and I also have some other diagnostic files.

    Also, I am having issues with attaching my DMP files as I do not have permissions to compress them or move them. If you know how to fix that, I would also be appreciate of that

    Let me know if you need anymore information.
    Attachment 65605

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Hi dalucas,

    Welcome to the 8forums.

    Please check {windows partition}\windows\minidump and check if there are any dump files saved.
    The zip is empty of dump files.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1 x64


    I have those dump files saved, but I cannot upload them as I do not have "the necessary permissions" to do such. It keeps asking me for permissions, but I cannot find a way to login as the system admin.

    Do you have any idea how to configure the files to allow for uploading?
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please use the tool again and upload the zip file.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1 x64


    Attachment 65606

    I copied the minidump files back into my minidump folder and re-ran the program. Hopefully, this will work.

    Sorry for the mishap.
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    As expected, the cause are the AMD video drivers.
    This is the first, the second is the atikmdag.sys file.

    Please try to uninstall the AMD Catalyst Control Center and ONLY install the drivers.
    Code:
    0: kd> lmvm atikmpagstart             end                 module name
    fffff801`c0827000 fffff801`c08d0000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Sat Aug 22 03:45:00 2015 (55D7D41C)
        CheckSum:         000B0025
        ImageSize:        000A9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8.1 x64


    So, in moving forward, I should uninstall AMD Catalyst Control Center and reinstall the drivers? In doing so, I think it automatically installs catalyst control. What is the atikmdag.sys file?
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    By custom installing the AMD package you can choose to only install the drivers.

    Both atikmpag and atikmdag files are drivers used by AMD for your display.
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    Windows 8.1 x64


    I am ever so thankful for your help!
      My System SpecsSystem Spec

  10. #10



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    The problem is gone?
      My System SpecsSystem Spec

BSOD with videos/games (Err: VIDEO_SCHEDULER_INTERNAL_ERR)
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