Windows 8 and 8.1 Forums


BSOD and Bugcheck 0x3b: system_service_exception

  1. #1


    Posts : 8
    Windows 8.1

    BSOD and Bugcheck 0x3b: system_service_exception


    Hello all,


    So here's what's up. I came home at the end of last weekend to the wonderful sight of my Asus gaming laptop running Windows 8.1 having BSOD'd. Fun stuff. Haven't had much time to fix it till today. The following are its symptoms:


    Windows immediately BSOD's on Boot (after the Asus logo, no Windows logo occurs) with the note "System Service Exception". It then auto-restarts, BSOD's once more then attempts to "repair" and "Diagnose", landing me on a prompt to try a windows restore point (which I have exhausted) before giving me advanced options.


    Thankfully, I am able to boot into Safemode with Networking. Huzzah.


    *NOTES* I noted that windows wanted me to do/allow some automatic update before the weekend. I told it to wait. It must have automatically prompted for it again and restarted while I was away. Checking my recent updates shows that no windows update has happened since august, though I did find that Windows Defender updated most recently.


    The bugcheck was: 0x0000003b (0x00000000c0000005, 0x0000000000000000, 0xffffd0003ea8c7a0, 0x0000000000000000).


    Most recent Minidumps here:
    https://www.dropbox.com/s/jegr4m6x9m...25-01.dmp?dl=0
    https://www.dropbox.com/s/kfjgfji5mq...18-01.dmp?dl=0


    I've also followed the posting instructions, ran the DM Log Collector and attached the zip folder to this post.



    Things I have done:


    Ran Malwarebytes Anti-malware, came up Clean


    Ran CCleaner, Nothing of note was found


    Ran Control Pannel>Troubleshooting>System and Security> Fix Windows update. I am informed that "Windows update components must be repaired" and that "One or more Windows Update components are configured incorrectly."


    *At this point I learned about the windows defender update. I have since disabled windows defender for the time being.*


    Ran Admin CMD, "Chkdsk /scan" found some unindexed files.
    Ran "Chkdsk /F" to fix those, restarted to run it on C, ran to 100% completion, No change. Running chkdsk again produces the same results as original scan.


    Ran Admin CMD, "sfc /scannow"
    There were some "corrupt files" that were unable to be fixed
    Then at microsoft's customer service's request, ran "dism /online /cleanup-image /restorehealth" which completed successfully.
    Ran "sfc /scannow" again, still finds "corrupt files" but was unable to fix them


    Ran a Windows Memory Diagnostic, came up clear.


    I have pretty much exhausted my knowledge of fixing things. Not really sure how to analyze memory dumps. Further google searching of the bugcheck type makes me think this might be a driver issue? No idea if that's true. No idea how to find which/what driver is doing this, if that's the case.



    One really strange thing to note:

    Before I tried booting up safemode originally, I entered the cmd via windows advanced options. I wanted to first check that all my files still existed on my PC and it wasn't a hard drive failure. haha. Paranoid, I know.

    When I ran "DIR" on each drive I noticed something strange. Checking my C drive produced stuff that was normally on a different partition, namely F:. Checking my other drives, i found that the normal contents of my C: drive (all the windows OS files) were showing up on E:
    Like something switched the drive letters.


    strangely enough, when I boot to Safemode, there is no evidence of this. Running "DIR" oin my drive letters in cmd while in safemode produces my normal file directories, all as they should be.

    Thought it strange, seemed interesting to report.


    Anyway, any help with this would be very much appreciated. I'm home all day today so I'll be checking in periodically.

    Thanks so much!

    Timothy Baker
    Tim's Channel - YouTube

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Hi TimsChannel,

    Welcome to the 10forums.

    A quick tip, move some files from the D partition to another partition.
    Every partition needs at least 10-15% free space for windows to do it thing in the background.
    Less could cause BSOD's!

    It seems that the Oculus software is causing the BSOD's.
    Please update the software, below is some information about the driver that caused the crashes.
    Code:
    7: kd> lmvm RiftEnabler
    start             end                 module name
    fffff801`166a8000 fffff801`166b8000   RiftEnabler T (no symbols)           
        Loaded symbol image file: RiftEnabler.sys
        Image path: \SystemRoot\system32\DRIVERS\RiftEnabler.sys
        Image name: RiftEnabler.sys
        Timestamp:        Wed Dec 03 22:09:25 2014 (547F7C05)
        CheckSum:         00018AEE
        ImageSize:        00010000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8.1


    That was it?! Wow. Uninstalled the old Oculus Rift software and poof. Problem Solved. Thanks so much axe0!

    Yes, my D partition is what I record a lot of footage to and I was actually retrieving a storage external (that a friend borrowed) over last weekend to archive some 100+ gigs and reorganize.

    You're the best! My fans will sing your praises! Haha

    Timothy Baker
    Tim's Channel - YouTube
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Check it a few days and see if you still have bluescreens.
    This to be sure the problem is solved.
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8.1


    Well, the blue screens were completely preventing me from booting windows normally at all. SafeMode was the only option I could get working. I'm pretty confident that the issue was that driver since it's all working now. I'll update on here if I have any other problems!

    Thanks again!
      My System SpecsSystem Spec

  6. #6


    Posts : 8
    Windows 8.1


    Ok, so update time.

    No more BSOD's have occurred. Though it seems I am having problems with my display drivers.

    My laptop's screen is working, though when I try to do anything intensive (play a video / game) it lags and stutters.

    Checking Device Manager, it seems that both of my display drivers, Intel(r) HD Graphics 4600 and NVIDIA GeForce GTX 880M have errors, namely "Code 39"

    Attachment 65564
    Attachment 65565

    I have tried the following:

    Updated Intel Driver, no change
    Updated Nvidia Driver, no change
    Uninstalled Nvidia Driver, restart, then Reinstall newest Nvidia Driver, no change
    Updated BIOS to newest version (ASUS BIOS update note was pertaining to an Nvidia Fix)
    Attachment 65566
    Again, Uninstalled Nvidia Driver, restart, then Reinstall newest Nvidia Driver, no change


    Any suggestions? (Also, if I should instead start a new thread about this issue, let me know)

    Thanks,

    Timothy Baker
    Coming Soon
      My System SpecsSystem Spec

  7. #7



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    FYI you should use only 1 graphics card to prevent issues, if you didn't.

    So, you have removed the drivers, restarted and installed the drivers.
    Did Windows find any driver after restarting? That is usually what Windows does with removed drivers and restarting and usually helps.
      My System SpecsSystem Spec

  8. #8


    Posts : 8
    Windows 8.1


    I've always run my laptop with both drivers on. I use the GeForce one for display and the Intel for quick sync video encoding as part of OBS.


    After uninstalling the driver via driver tab in its Properties and restarting it shows an "3D Video Controller" that gives the same error code for about 15 seconds (if I open up Device Manager fast enough) but then renames it NVIDIA GeForce GTX 880M. I'm guessing it's refinding the driver.

    Before, I ran a Display Driver Uninstaller from Guru 3D in order to uninstall it completely before restarting and installing again. still same problem.
      My System SpecsSystem Spec

  9. #9



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    So, does the problem persist after removing and restarting?
      My System SpecsSystem Spec

  10. #10


    Posts : 8
    Windows 8.1


    On the full uninstall via the DDU, it just lists the hardware as "3D Video Controller" under the Other Devices header.
    Attachment 65569

    It does list a different code (28) in the device status. I think thats due to a lack of driver for it.
      My System SpecsSystem Spec

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