Solved BSOD and Bugcheck 0x3b: system_service_exception

TimsChannel

New Member
Messages
8
Hello all,


So here's what's up. I came home at the end of last weekend to the wonderful sight of my Asus gaming laptop running Windows 8.1 having BSOD'd. Fun stuff. Haven't had much time to fix it till today. The following are its symptoms:


Windows immediately BSOD's on Boot (after the Asus logo, no Windows logo occurs) with the note "System Service Exception". It then auto-restarts, BSOD's once more then attempts to "repair" and "Diagnose", landing me on a prompt to try a windows restore point (which I have exhausted) before giving me advanced options.


Thankfully, I am able to boot into Safemode with Networking. Huzzah.


*NOTES* I noted that windows wanted me to do/allow some automatic update before the weekend. I told it to wait. It must have automatically prompted for it again and restarted while I was away. Checking my recent updates shows that no windows update has happened since august, though I did find that Windows Defender updated most recently.


The bugcheck was: 0x0000003b (0x00000000c0000005, 0x0000000000000000, 0xffffd0003ea8c7a0, 0x0000000000000000).


Most recent Minidumps here:
https://www.dropbox.com/s/jegr4m6x9m1b2h8/091615-4625-01.dmp?dl=0
https://www.dropbox.com/s/kfjgfji5mq661x4/091715-14218-01.dmp?dl=0


I've also followed the posting instructions, ran the DM Log Collector and attached the zip folder to this post.



Things I have done:


Ran Malwarebytes Anti-malware, came up Clean


Ran CCleaner, Nothing of note was found


Ran Control Pannel>Troubleshooting>System and Security> Fix Windows update. I am informed that "Windows update components must be repaired" and that "One or more Windows Update components are configured incorrectly."


*At this point I learned about the windows defender update. I have since disabled windows defender for the time being.*


Ran Admin CMD, "Chkdsk /scan" found some unindexed files.
Ran "Chkdsk /F" to fix those, restarted to run it on C, ran to 100% completion, No change. Running chkdsk again produces the same results as original scan.


Ran Admin CMD, "sfc /scannow"
There were some "corrupt files" that were unable to be fixed
Then at microsoft's customer service's request, ran "dism /online /cleanup-image /restorehealth" which completed successfully.
Ran "sfc /scannow" again, still finds "corrupt files" but was unable to fix them


Ran a Windows Memory Diagnostic, came up clear.


I have pretty much exhausted my knowledge of fixing things. Not really sure how to analyze memory dumps. Further google searching of the bugcheck type makes me think this might be a driver issue? No idea if that's true. No idea how to find which/what driver is doing this, if that's the case.



One really strange thing to note:

Before I tried booting up safemode originally, I entered the cmd via windows advanced options. I wanted to first check that all my files still existed on my PC and it wasn't a hard drive failure. haha. Paranoid, I know. ;)

When I ran "DIR" on each drive I noticed something strange. Checking my C drive produced stuff that was normally on a different partition, namely F:. Checking my other drives, i found that the normal contents of my C: drive (all the windows OS files) were showing up on E:
Like something switched the drive letters.


strangely enough, when I boot to Safemode, there is no evidence of this. Running "DIR" oin my drive letters in cmd while in safemode produces my normal file directories, all as they should be.

Thought it strange, seemed interesting to report.


Anyway, any help with this would be very much appreciated. I'm home all day today so I'll be checking in periodically.

Thanks so much!

Timothy Baker
Tim's Channel - YouTube
 

My Computer

System One

  • OS
    Windows 8.1
Hi TimsChannel,

Welcome to the 10forums.

A quick tip, move some files from the D partition to another partition.
Every partition needs at least 10-15% free space for windows to do it thing in the background.
Less could cause BSOD's!

It seems that the Oculus software is causing the BSOD's.
Please update the software, below is some information about the driver that caused the crashes.
Code:
7: kd> lmvm RiftEnabler
start             end                 module name
fffff801`166a8000 fffff801`166b8000   RiftEnabler T (no symbols)           
    Loaded symbol image file: RiftEnabler.sys
    Image path: \SystemRoot\system32\DRIVERS\RiftEnabler.sys
    Image name: [U]RiftEnabler.sys[/U]
    Timestamp:        [COLOR=#ff0000][U]Wed Dec 03 22:09:25 2014[/U][/COLOR] (547F7C05)
    CheckSum:         00018AEE
    ImageSize:        00010000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
That was it?! Wow. Uninstalled the old Oculus Rift software and poof. Problem Solved. Thanks so much axe0!

Yes, my D partition is what I record a lot of footage to and I was actually retrieving a storage external (that a friend borrowed) over last weekend to archive some 100+ gigs and reorganize.

You're the best! My fans will sing your praises! Haha

Timothy Baker
Tim's Channel - YouTube
 

My Computer

System One

  • OS
    Windows 8.1
Check it a few days and see if you still have bluescreens.
This to be sure the problem is solved.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Well, the blue screens were completely preventing me from booting windows normally at all. SafeMode was the only option I could get working. I'm pretty confident that the issue was that driver since it's all working now. I'll update on here if I have any other problems!

Thanks again!
 

My Computer

System One

  • OS
    Windows 8.1
Ok, so update time.

No more BSOD's have occurred. Though it seems I am having problems with my display drivers.

My laptop's screen is working, though when I try to do anything intensive (play a video / game) it lags and stutters.

Checking Device Manager, it seems that both of my display drivers, Intel(r) HD Graphics 4600 and NVIDIA GeForce GTX 880M have errors, namely "Code 39"

View attachment 65564
View attachment 65565

I have tried the following:

Updated Intel Driver, no change
Updated Nvidia Driver, no change
Uninstalled Nvidia Driver, restart, then Reinstall newest Nvidia Driver, no change
Updated BIOS to newest version (ASUS BIOS update note was pertaining to an Nvidia Fix)
View attachment 65566
Again, Uninstalled Nvidia Driver, restart, then Reinstall newest Nvidia Driver, no change


Any suggestions? (Also, if I should instead start a new thread about this issue, let me know)

Thanks,

Timothy Baker
Coming Soon
 

My Computer

System One

  • OS
    Windows 8.1
FYI you should use only 1 graphics card to prevent issues, if you didn't.

So, you have removed the drivers, restarted and installed the drivers.
Did Windows find any driver after restarting? That is usually what Windows does with removed drivers and restarting and usually helps.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
I've always run my laptop with both drivers on. I use the GeForce one for display and the Intel for quick sync video encoding as part of OBS.


After uninstalling the driver via driver tab in its Properties and restarting it shows an "3D Video Controller" that gives the same error code for about 15 seconds (if I open up Device Manager fast enough) but then renames it NVIDIA GeForce GTX 880M. I'm guessing it's refinding the driver.

Before, I ran a Display Driver Uninstaller from Guru 3D in order to uninstall it completely before restarting and installing again. still same problem.
 

My Computer

System One

  • OS
    Windows 8.1
So, does the problem persist after removing and restarting?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
On the full uninstall via the DDU, it just lists the hardware as "3D Video Controller" under the Other Devices header.
View attachment 65569

It does list a different code (28) in the device status. I think thats due to a lack of driver for it.
 

My Computer

System One

  • OS
    Windows 8.1
Alright, install the drivers, remove them via the device manager and restart the PC. Windows should search the drivers and load them correctly.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
After installing, removing via device manager, and restarting, Windows does find the drivers (they are properly listed in the Device Manager under "Display adapters" but the error still persists.

Could there be something else that is preventing windows from loading display drivers after they have been found?
 

My Computer

System One

  • OS
    Windows 8.1
The error code is the same?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Yes, Error code was the same.

I was just now able to fix the problem. I resorted to try a Windows Refresh after backing up a few choice files to an external. Post Refresh, the Drivers no longer have the error code. I can play a video or a game and all is good. Sure, it'll be a few hours of reinstalling some software, but that's a drop in the bucket.

Anyway, thanks so much for your help Axe0, never would have fixed this without ya!
 

My Computer

System One

  • OS
    Windows 8.1
You're most welcome :)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
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