Windows 8 and 8.1 Forums


Random BSOD while using computer - BAD_POOL_HEADER - 0x19

  1. #1


    Posts : 7
    Windows 8.1

    Random BSOD while using computer - BAD_POOL_HEADER - 0x19


    Hello,

    I just registered to this forum becaause I have some issues with my computer lately.
    I'm using Windows 8.1, and lately I've been getting random BSOD with the BAD_POOL_HEADER error.

    You can find the .zip file in the attachments.

    Thanks alot for the help!

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Hi Voider,

    Welcome to the 8forums.

    Please remove Daemon tools and see how it goes.
    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below




    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    Hi Voider,

    Welcome to the 8forums.

    Please remove Daemon tools and see how it goes.
    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below




    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window
    I have removed Daemon Tools from my system, will report back.
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    Windows 8.1


    Just happened again, attached the new report in this post.
      My System SpecsSystem Spec

  5. #5



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    The cause is Malwarebytes, probably due to an outdated version.
    Please update Malwarebytes.

    Malwarebytes Web Access Control driver that caused the crash.
    Code:
    1: kd> lmvm mwacstart             end                 module name
    fffff801`85efe000 fffff801`85f11000   mwac     T (no symbols)           
        Loaded symbol image file: mwac.sys
        Image path: \??\C:\Windows\system32\drivers\mwac.sys
        Image name: mwac.sys
        Timestamp:        Wed Jun 18 04:07:00 2014 (53A0F444)
        CheckSum:         000193D5
        ImageSize:        00013000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows 8.1


    I have removed Malwarebytes and downloaded the newest version from the official website, will report how it turns out.

    Thanks!
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8.1


    Just got a crash again. Attached the .zip file from the tool.
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Odd, Malwarebytes driver is blamed, but the driver isn't there.
    Please follow the uninstall instructions to remove Malwarebytes complete if you haven't already.

    Please check for driver updates for the wifi USB adapter.
    It is recommended to use the most recent drivers or not using a USB wifi adapter.
    Code:
    3: kd> lmvm netr28uxstart             end                 module name
    fffff800`24887000 fffff800`24aac000   netr28ux   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\netr28ux.sys
        Image name: netr28ux.sys
        Timestamp:        Wed Oct 08 13:50:37 2014 (5435250D)
        CheckSum:         00225BA2
        ImageSize:        00225000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please remove following left behind file from Daemon tools
    Code:
    DAEMON Tools Lite Virtual SCSI Bus	c:\windows\system32\drivers\dtlitescsibus.sys
    If you are using Driver Booster 2 to update your drivers
    Please remove Driver Booster 2 and remove every driver this program has installed and install the drivers from the manufacturer and companies only.

    Programs that claim to update drivers are causing more trouble then good with installing corrupted or wrong drivers!
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    Odd, Malwarebytes driver is blamed, but the driver isn't there.
    Please follow the uninstall instructions to remove Malwarebytes complete if you haven't already.

    Please check for driver updates for the wifi USB adapter.
    It is recommended to use the most recent drivers or not using a USB wifi adapter.
    Code:
    3: kd> lmvm netr28uxstart             end                 module name
    fffff800`24887000 fffff800`24aac000   netr28ux   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\netr28ux.sys
        Image name: netr28ux.sys
        Timestamp:        Wed Oct 08 13:50:37 2014 (5435250D)
        CheckSum:         00225BA2
        ImageSize:        00225000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please remove following left behind file from Daemon tools
    Code:
    DAEMON Tools Lite Virtual SCSI Bus    c:\windows\system32\drivers\dtlitescsibus.sys
    If you are using Driver Booster 2 to update your drivers
    Please remove Driver Booster 2 and remove every driver this program has installed and install the drivers from the manufacturer and companies only.

    Programs that claim to update drivers are causing more trouble then good with installing corrupted or wrong drivers!
    I used the removal tool for MBAM and deleted the driver left behind by DTLite.
    However, I could not find a new update for my WiFi USB adapter, I should have the latest version already.

    Also removed Driver Booster 2.
      My System SpecsSystem Spec

  10. #10



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Alright, let us know if you get any bluescreen.
    For testing purpose, try to install Malwarebytes again if you haven't already.
    I really doubted (still doubt it) that Malwarebytes was the cause, but for ruling out Malwarebytes, removing was required.
      My System SpecsSystem Spec

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