Windows 8 and 8.1 Forums


BSOD during gaming WHEA_UNCORRECTABLE_ERROR

  1. #1


    Posts : 4
    Windows 8.1

    BSOD during gaming WHEA_UNCORRECTABLE_ERROR


    I have a Windows 8.1 system (not overclocked). Constantly during gaming my system goes to a BSOD, I also occasionally get a BSOD when I'm not gaming as well.
    It may also be important to note that most of the crashes happen during multi-tasking. I have a 3-Monitor setup, so it seems that when I'm gaming on one monitor, and watching videos on another, crashes are more likely to happen.
    I'm including the suggested dump files. These crashes have been happening for several months now.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Hi danpenfound,

    Welcome to the 8forums.

    There is a lot of bloatware on your pc, please uninstall programs you don't need.

    It seems there is a driver causing trouble
    Code:
    0: kd> lmvm uvhidstart             end                 module name
    fffff801`e8e80000 fffff801`e8e8b000   uvhid    T (no symbols)           
        Loaded symbol image file: uvhid.sys
        Image path: \SystemRoot\System32\drivers\uvhid.sys
        Image name: uvhid.sys
        Timestamp:        Mon Jun 15 11:24:17 2015 (557E99C1)
        CheckSum:         00010F31
        ImageSize:        0000B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture) is mostly caused by drivers or overclocking.
    But this error could also be caused by hardware problems.



    BSOD during gaming WHEA_UNCORRECTABLE_ERROR Diagnostic Test BSOD during gaming WHEA_UNCORRECTABLE_ERROR
    CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums


    Note   Note
    If you're overclocking anything, please stop it and set everything back to default while troubleshooting

    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    So this is probably not a good sign. Prime95, ran it 3 times. All caused a BSOD crash. I also updated the drivers, but I still suffer the crash from Prime95 running.

    As for bloatware, there is a program or two that I missed from Asus, but everything else is either a part of a program for a game, or some other program. I disabled all of these items in startup until I need them.
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Check the CPU temperature under load and when idle.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    When Idle, the temperature averages around 37 Celsius.
    Under load, it averages about 55 to 65 Celsius.
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Information about your CPU driver.
    Please check Intel ​for CPU driver updates
    Code:
    7: kd> lmvm intelppm
    start             end                 module name
    fffff801`b49cd000 fffff801`b49eb000   intelppm   (deferred)             
        Mapped memory image file: c:\windows\symbol_cache\intelppm.sys\5215CFEB1e000\intelppm.sys
        Image path: \SystemRoot\System32\drivers\intelppm.sys
        Image name: intelppm.sys
        Timestamp:        Thu Aug 22 10:46:35 2013 (5215CFEB)
        CheckSum:         00026EA5
        ImageSize:        0001E000
        File version:     6.3.9600.16384
        Product version:  6.3.9600.16384
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     intelppm.sys
        OriginalFilename: intelppm.sys
        ProductVersion:   6.3.9600.16384
        FileVersion:      6.3.9600.16384 (winblue_rtm.130821-1623)
        FileDescription:  Processor Device Driver
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1


    There is no new driver. The most recent one was the 2009 driver it seems.
    The only thing that pops up for Windows 8.1 and my processor is Intel® Identity Protection Technology with PKI.

    It won't install anyways. It needs the Intel Management and Security Application Local Management Service. Do I need to find whatever this is and install it? A quick google search pops up nothing useful.
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Intel Management is fine, SALMS looks fine too.
      My System SpecsSystem Spec

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