Windows 8 and 8.1 Forums


Crashes 0x3b, 0xd1, 0x133, 0xa

  1. #1

    Crashes 0x3b, 0xd1, 0x133, 0xa


    Hi.
    I have a friend's laptop here - says he's been getting crashes lately and asked for help.

    I've done some work on it, and although I can see it's been crashing, it has not crashed for me (yet). I don't know if it is a result of what I did or not, and would like some expert advice please.

    Toshiba Satellite C55T-A5394
    i3-3110M 2.4GHz 6GB RAM x64
    Intel HD 4000 graphics

    The errors I've found using WhoCrashed are:

    0x3b (graphics)
    0xd1 (sleep/hibernation)
    0x133 (DPC Watchdog Violation)
    0xa (IRQL-not-less-than)

    Here's what I've done so far:

    Turned fast startup off
    Changed "closing lid" to sleep (from hibernate)
    Changed to clean boot (via msconfig-made no difference)

    sfc /scannow:
    The only issue is
    2015-09-13 14:36:17, Info CSI 00006576 [SR] Cannot verify component files for 82b1609b52e1fbf1b9f99e28e760f320, Version = 6.3.9600.17670, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)

    Installed all Windows Updates, including optional
    Checked Avast chest - nothing there
    Checked Avast scans - all recent (within a few days) and nothing found
    Ran RKILL & TDSSKiller (just to be sure there was nothing murking around)
    Removed settings by CryptoPrevent
    Updated Apple iCloud
    Updated Classic Shell
    Updated Java & verified Flash is up-to-date
    Ran Auslogics disk defrag (even though it was only 3% fragmented)
    "Sleep" Crashplan backup for 2 days
    Checked temperatures and HDD SMART using Speccy (all OK)
    Check HDD SMART attributes over several hours using DiskCheckup - all is "good"
    Removed Avast! Free and turned on Defender
    Removed an old verion of ccleaner and installed latest version
    Ran CHKDSK (from within Windows, no switches - and it said it found no errors)
    Removed the graphics driver that came through Windows Update and restored the latest one on the Toshiba website.
    (From: Intel HD 4000 v10.18.10.3445 dtd 10-28-2013 To: Toshiba Intel v10.18.10.3308 dtd 9-16-2013) Yes, I installed an older version, but that is what is current for Toshiba.

    Ran Memtest86+ for 2 hrs 20 min without error.

    Since these changes, I have not seen a BSOD *YET*, but I notice that every time I start up the computer, the HDD is pegged at 100% for about 3 minutes, and the computer is slow to completely finalize/freshen the desktop. I can't for the life of me figure out why it's so slow to boot and why the HDD is pegged for the first few minutes.

    Thanks.

    Attachment 65444

    Edit: I have found now that, after the computer sleeps, I am not able to get back to the desktop. A click of the mouse wakes it up and brings me to the lock screen, and another click tries to go to the desktop (no password), but it remains at a blank screen and just hangs. It does the same thing when I close the lid and come back later.
    Last edited by simrick; 14 Sep 2015 at 10:15. Reason: added login after sleep issue

      My System SpecsSystem Spec

  2. #2


    NW FLA.-Redneck Country
    Posts : 154
    Windows 7 Enterprise X64/ Windows 10 Pro X64


    This is what some of the dump files say. I had one that would not open, which most likely is corruption.

    Code:
    BugCheck 3B, {c0000005, fffff8000616f6a3, ffffd00058575300, 0}
    
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
    Probably caused by : luafv.sys ( luafv!LuafvGenerateFileName+55 )
    Followup:     MachineOwner
    Both are Virtualization drivers
    Driver Reference Table
    Driver Reference Table
    aswSnx is from Avast.

    Code:
    ffffd000`58574458  fffff960`009081f0Unable to load image \SystemRoot\System32\cdd.dll, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for cdd.dll
    *** ERROR: Module load completed but symbols could not be loaded for cdd.dll
     cdd+0x41f0

    Driver Reference Table
    Canonical Display Driver

    From DXDIAG error Reports

    Code:
    +++ WER8 +++:
    Fault bucket 91357121868, type 5
    
    Event Name: WindowsWcpStoreCorruption
    
    Response: Not available
    Code:
    +++ WER3 +++:
    Fault bucket , type 0
    
    Event Name: WindowsUpdateFailure3
    
    Response: Not available
    Code:
    Problem signature:
    
    P1: TeamViewer9
    
    P2: TeamViewer_Service.exe"
    
    P3: 0.0.0.0
    Code:
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: fffff0012b1abb40, memory referenced
    Arg2: 0000000000000007, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8002ee19983, address which referenced memory
    Code:
    DPC_WATCHDOG_VIOLATION (133)
    The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
    or above.
    Arguments:
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    	DISPATCH_LEVEL or above. The offending component can usually be
    	identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    PROCESS_NAME:  AvastSvc.exe
    This is more code than I usually post, but I thought it would show that there is very little consistent, that I can find. The 2 thing I did notice is Avast was mentioned a few times. I know you said that you uninstalled it. That may have been the issue. The other thing I did notice was I/O errors were reported in the stack as well as NTFS errors and Filter Manager errors. Those are all indicative of Hard Drive problems.

    What I would try is right click on the start icon and select Command prompt administrator, give admin permissions and copy/paste this into the window that opens and press enter sfc /scannow . If you decide to type it in, please notice the space between the sfc and the /. We want it to say no integrity violations were found. If it says there where corrupt files that could not be repaired, please reboot and run it again. You may have to run it 3 times with reboots in between each time.

    If that does not work, in an elevated command prompt, try running Dism /Online /Cleanup-Image /RestoreHealth

    Just let me know how it comes out.
      My System SpecsSystem Spec

  3. #3


    Hi essenbe!

    I have run sfc /scannow three times, rebooting in between. As mentioned in the first post, the only thing stopping it from giving me a clean bill of health, is this:

    2015-09-14 10:59:20, Info CSI 00006576 [SR] Cannot verify component files for 82b1609b52e1fbf1b9f99e28e760f320, Version = 6.3.9600.17670, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)

    I will try the DISM tool now. I will also install Macrium Reflect and make an image before I do anything else, so I may be a while.

    BTW: I have also removed TeamViewer (in addition to Avast! Free).

    Stay tuned! Attachment 65466
      My System SpecsSystem Spec

  4. #4


    p.s. Thanks for posting all that info, as it helps me to understand better. I appreciate it!
      My System SpecsSystem Spec

  5. #5


    Follow-up:
    DISM failed with error 0x80240021

    Attachment 65469

    I will run chkdsk /r as soon as the files are backed up. Then I will image. Or, maybe I will image first, then run chkdsk /r...
      My System SpecsSystem Spec

  6. #6


    NW FLA.-Redneck Country
    Posts : 154
    Windows 7 Enterprise X64/ Windows 10 Pro X64


    Try chckdsk /R then sfc again. Do you have the ISO file for that OS or an installation USB?

    I would like to get rid of the corruption first, which may be the cause in itself. One of the above files says the component store is corrupted, plus one of the dump files would not open, usually a sign of corruption.

    I hope to have the Master of SFC problems (among other things) coming to take a look.

    Also, after finishing what you are going to try, then try to run Dism /Online /Cleanup-Image /StartComponentCleanup. When that finishes, try to run the restorehealth command again.
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by essenbe View Post
    Try chckdsk /R then sfc again. Do you have the ISO file for that OS or an installation USB?
    I downloaded a W8.1x64 ISO from the MS website and burned it to disk, turned off secure boot and changed boot order to DVD first, in case I need it to get into safe mode or do some repair (if things get too messed up). Don't you love W8? LOL

    I went to Walmart and grabbed a Canvio 1TB portable to run backups and images on. I have to be extra careful with this thing, as he uses it for his business, and I don't want to lose a thing.

    Quote Originally Posted by essenbe View Post
    I would like to get rid of the corruption first, which may be the cause in itself. One of the above files says the component store is corrupted, plus one of the dump files would not open, usually a sign of corruption.

    I hope to have the Master of SFC problems (among other things) coming to take a look.

    Also, after finishing what you are going to try, then try to run Dism /Online /Cleanup-Image /StartComponentCleanup. When that finishes, try to run the restorehealth command again.
    Okay so here's the plan:

    -file backup is complete
    -HDD image is almost done
    Next I will-
    -run chkdsk /r at boot
    -run sfc /scannow
    -run Dism /Online /Cleanup-Image /StartComponentCleanup
    -run Dism /Online /Cleanup-Image /RestoreHealth

    Assuming that fixes the corruption, I will delete the image and make a new one.

    Thanks. Will report back later.
      My System SpecsSystem Spec

  8. #8


    NW FLA.-Redneck Country
    Posts : 154
    Windows 7 Enterprise X64/ Windows 10 Pro X64


    Sounds good. When you finish, if the DISM command still won't work, mount the ISO file and look in the sources file and make sure you have an install.wim . Use the drive letter from the mounted ISO file and try this command. Assume your mounted ISO is assigned drive E. run

    Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:E:\sources\install.wim:1 /limitaccess

    That is giving it a source other than Windows Update and limiting it to the mounted install.wim and excluding Windows update as a source.
      My System SpecsSystem Spec

  9. #9


    Quote Originally Posted by essenbe View Post
    Sounds good. When you finish, if the DISM command still won't work, mount the ISO file and look in the sources file and make sure you have an install.wim . Use the drive letter from the mounted ISO file and try this command. Assume your mounted ISO is assigned drive E. run

    Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:E:\sources\install.wim:1 /limitaccess

    That is giving it a source other than Windows Update and limiting it to the mounted install.wim and excluding Windows update as a source.
    okay willdo! thanks.
      My System SpecsSystem Spec

  10. #10


    @essenbe
    CHKDSK is stuck at 11% for over an hour. I have never seen this before. Should I be concerned? (probably, yeah...sure am glad I made that image....hope it's not corrupt...I should have made two....)

    Edit: It's finally done and back to the desktop! Will continue on....



    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is TI10684400A.

    A disk check has been scheduled.
    Windows will now check the disk.

    Stage 1: Examining basic file system structure ...
    291072 file records processed. File verification completed.
    9129 large file records processed. 0 bad file records processed.
    Stage 2: Examining file name linkage ...
    384916 index entries processed. Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered.
    Stage 3: Examining security descriptors ...
    Cleaning up 2383 unused index entries from index $SII of file 0x9.
    Cleaning up 2383 unused index entries from index $SDH of file 0x9.
    Cleaning up 2383 unused security descriptors.

    Security descriptor verification completed.
    46923 data files processed. CHKDSK is verifying Usn Journal...
    35201224 USN bytes processed. Usn Journal verification completed.

    Stage 4: Looking for bad clusters in user file data ...
    291056 files processed. File data verification completed.

    Stage 5: Looking for bad, free clusters ...
    88086342 free clusters processed. Free space verification is complete.
    CHKDSK discovered free space marked as allocated in the volume bitmap.

    Windows has made corrections to the file system.
    No further action is required.

    478289919 KB total disk space.
    125370972 KB in 222741 files.
    161524 KB in 46924 indexes.
    0 KB in bad sectors.
    412051 KB in use by the system.
    65536 KB occupied by the log file.
    352345372 KB available on disk.

    4096 bytes in each allocation unit.
    119572479 total allocation units on disk.
    88086343 allocation units available on disk.

    Internal Info:
    00 71 04 00 63 1d 04 00 30 2b 08 00 00 00 00 00 .q..c...0+......
    a1 04 00 00 0a 1d 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.
    Last edited by simrick; 14 Sep 2015 at 16:15. Reason: chkdsk finishes; added chkdsk results
      My System SpecsSystem Spec

Page 1 of 12 12311 ... LastLast
Crashes 0x3b, 0xd1, 0x133, 0xa
Related Threads
Random BSODs, 0xd1 and 0x3b in BSOD Crashes and Debugging
Hello, Lately I've been getting random BSODs, I have looked on Google and trying to figure what I'm doing to make it crash but I can't figure it out. I'm hoping someone here can help me. Thanks!
Solved BSOD Playing Games, Error 0x1e , 0x3b in BSOD Crashes and Debugging
Hello Everyone, My laptop Acer Aspire 4752g has been crashing many times, I've updated my Intel HD 3000 and NVIDIA Geforce 630M Drivers so far nothing has changed. Crashes will happen after playing 20-30 mins when playing Napoleon Total War (Medium Settings using NVIDIA) and on Royal Revolt 2...
BSOD Stop 0x3B in BSOD Crashes and Debugging
I have a number of issues with BSODs recently, these seemed to have stopped for around a month, after removing Norton 360 and enabling Windows Defender. I have ran full scans with Malwarebytes and SuperAntiSpyware (adware has been removed). I also have repaired some system files with the SFC...
I ignored the first crash but it's happened twice at the same point in CDD.DLL - AddAlphaBlendCommand+0x1c1. First crash was while doing a search across the C: drive for a particular file. Second crash was during a SyncToy file backup. Had no problems for 6 weeks under Windows 8 - crashes...
Hello, I get a BSOD everytime I sign out in Windows 8. The PC was upgraded from Windows 7x64 (was working fine) to Windows 8 Pro x64 (exact same hardware) and I initially also had a BSOD on shutdown (I could "get rid" of that one by turning off the fast start-up). I have updated all the...
Windows 8 Bsod 0x133 in BSOD Crashes and Debugging
Hello Can someone help me with this Bsod Error? Pc freeze for some minutes and then appear Windows 8 error page with this error: dpc_watchdog_violation Thank you
BSOD error 0x133 in BSOD Crashes and Debugging
I've been receiving seemingly random BSOD's with Windows 8. I've tried doing a completely clean install of it, but still have the same issue. Thanks in advance.
Eight Forums Android App Eight Forums IOS App Follow us on Facebook